Easy Panels Reviews 5,607

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,544 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the panels, noting their excellent appearance and ease of installation. The delivery service is frequently highlighted as exceptional, with many appreciating the promptness, clear communication, and the helpfulness of the delivery drivers. The overall ordering process is also described as straightforward and efficient. However, some people were dissatisfied with the company's own-brand adhesive, finding it not strong enough. A few customers also experienced issues with panels flaking or peeling after some time, or with color and pattern inconsistencies between panels. There were also isolated reports of delivery teams not bringing items to the correct floor and a few instances of panels arriving damaged or discolored.

What people talk about most

Product

People report positive experiences with product. Customers are generally satisfied with the quality, ease of... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and on-time... See more

Quality

Reviewers mention positive feedback about quality. Many customers are impressed with the quality of the... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the prompt... See more

Order

Clients share positive opinions on order. Many customers praise the simple and easy ordering process, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After some research online I settled on easypanels for my purchase. I ordered some samples and was impressed with the quality. Full order of 5 panels in white ash, end caps and screws, these were de... See more

Rated 5 out of 5 stars

Bought oak acoustic panels Way cheaper than big name DIY chain Slowish delivery BUT they were delivered by the company themselves so no damaged panels which is a problem from some other suppliers w... See more

Company replied

Rated 5 out of 5 stars

I have used this company before, van is set up so all panels lay absolutely flat, trims are always packed to prevent any scratches. Delivery driver unloads for you too.

Rated 5 out of 5 stars

I ordered my panels from Easy panels, great price great selection of products, all the information is on their website regarding installation and everything you need. was kept informed of delivery. Ev... See more


Company details

  1. #38 of 116 best companies in Bathroom Supply Shop
  2. #53 of 107 best companies in Bathroom Renovator
  3. #80 of 201 best companies in Decoration and Interior Design Store
  4. #44 of 125 best companies in DIY Store
  5. #3 of 8 best companies in PVC Industry
  6. #10 of 36 best companies in Wood and laminate flooring supplier

Written by the company

Easy Panels offer an extensive selection of decorative panels designed to transform your walls, floors, and ceilings. Whether you're considering high-grade PVC panels as a functional alternative to tiles, or wood-slat acoustic panels as a decorative accent - we have something to suit every style and space.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Replied to 52% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Worst Ever Customer Experience with Niamh - Faulty Board

The worst customer service experience ever by Niamh - These people are scammers.

I Was sent a panel which was discoloured compared to the other two, and misaligned near the end of the board - despite this I was refused a refund despite the fact I informed them of this via phone call - their excuse was the pictures were sent outside of their 14-day refund period, even though I had spoken to them about this issue on the 23rd or 24th of April and they were aware of it!

I was also not informed on the phone call that I only apparently had a number of days to send a picture across!! - this is a pathetic excuse and I’ve never come across such low levels of CS and a complete lack of empathy or responsibility. They were aware of my issue within the refund period.

I’ve never had a company not refund me for a faulty/broken etc etc. goods in MY LIFE. Or say I cannot receive a refund even though I had made them aware of an issue.

I will taking this further onto director level and trading standards.

6 May 2026
Unprompted review
Easy Panels logo

Reply from Easy Panels

We are sorry to hear you are unhappy with your experience.

To clarify the timeline of events, your order was delivered on 14th April. We were contacted on 23rd April regarding concerns that the panels did not match; however, at that stage no images were provided, as advised during the phone call. We explained that images would be required for us to assess the issue and also advised that, without evidence of a product fault, a standard collection fee of £34.99 would apply.

Following this conversation, we did not receive any images or further contact to arrange a return within the 14-day returns period. The first image showing a bowed panel was then received on 6th May, over three weeks after delivery.

As this was outside of our returns timeframe, we advised that we were unfortunately unable to process the matter further under our returns policy. We appreciate your feedback and apologise that you are dissatisfied with the outcome.


The Easy Panels Team

Rated 5 out of 5 stars

Easy Panels great service

I have used Easy panels a few times now and will defiantly continue to do so as they are very prompt with deliveries and very helpful over the phone. Competitive pricing and pleased with the quality of the panels.

27 January 2026
Rated 5 out of 5 stars

Super showroom service

I just turned up unannounced at the showroom this morning to buy wall panels; they simply could not be more friendly or helpful, even showed me how to get the panels into the car after i was convinced they wouldn't go in, oh and the panels are superb!
Gwyn R Penarth

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Perfect company

The Service right from ordering, which was earlier than quoted which was perfect, through to delivery, the delivery driver was amazing and customer service was impeccable, and the quality of the products have a beautiful finish to them, better than any other products I researched prior to finding easy panels.
100% and more for all round service, this company has really hit the nail on the head with every aspect, would definitely use easy panels again and will definitely be recommending to others interested in the same kind of products. 💯💯💯

15 April 2026
Rated 4 out of 5 stars

I liNice panelske the panels

I like the panels, unfortunately they came straight away and I didn't have anywhere to store them flat until I was ready to use them. The ones that I used almost full length fitted tight at the ends but had a slight gap in the the middle, a very small gap but noticeable. But as I say i like them.

16 April 2026
Rated 3 out of 5 stars

Uk base eases my mind about delivery

Uk base eases my mind about travel problems for delivery

Woman I spoke to knew what she was talking about.

I don’t like the fact that they are not allowed to tell you that your address affects the delivery routes and you may have to wait longer for your merchandise than the 2 to 5 days specified.

15 April 2026
Rated 5 out of 5 stars

Leyland…

Well informed of delivery date and time . Everything arrived intact. Product and service is very good and well worth the price

15 April 2026

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