Do not use them. I should have read here instead of reddit which sing praises of their low prices In order to get good rates, we bought credit. However courier failed to pick up as Easy Parcel... See more
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See what reviewers are saying
If you are considering to use EasyParcel, RUN ! My experience is that I had a very urgent mail to be sent to Europe, so I selected FedEX Express. Collection expected on the same day, and next day... See more
Worst website. Firstly, their website had errors and ended up charging me twice for top ups and they claimed it's not refundable. Offered not help for rejected shipping return and mentioned i... See more
Received my items in good condition. They even have tracking SMS notification from the seller who's using EasyParcel to inform me my parcel has been shipped. the parcel was nicely wrapped with pretty... See more
Company details
Written by the company
Largest-courier service platform in Singapore. Successfully partnered up with local & domestic courier partners, users can compare and book for their domestic delivery or international delivery. #EasyParcelSingapore #DeliverySingapore #CourierServiceSingapore #OnlineCourierService #ShippingProvider
Contact info
United States
- easyparcel.sg
2.2
Poor
56 reviews
Hasn’t replied to negative reviews
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Received my items in good condition
Received my items in good condition. They even have tracking SMS notification from the seller who's using EasyParcel to inform me my parcel has been shipped. the parcel was nicely wrapped with pretty pink EasyParcel packaging which is quite attractive. my items arrived fast n safely with extra great service to make me happy.
28 June 2022
Unprompted review
Friendly service
The fastest delivery I’ve ever experienced! Good & friendly service! Great job guys.
24 June 2022
Unprompted review
Easy to use
Easy to use, and the free pick up service is super helpful for part time online sellers
16 June 2022
Unprompted review
CS is pretty good
Ms Fatheiha from the CS team was very professional in handling my case and answering any doubts. Save me from lots of hassle.
15 June 2022
Unprompted review
love their fast and convenient services
15 June 2022
Unprompted review
Such amazing help from the customer…
Such amazing help from the customer service team at EasyParcel. I have few queries and request and they give prompt solutions to me regarding my delivery issues. Highly recommended!
14 June 2022
Unprompted review
High recommend for an online business…
High recommend for an online business to use or if you have a single parcel to send.
I find their website is super easy and direct, and no hidden cost to book shipment.
Currently, I am using EasyParcel to send ship to domestic and international countries.
14 June 2022
Unprompted review
This system is cok up
This system is cok up. They will messed up ur collection and failed attempt up to 10 timws in a row whereby u have to use thw stupid software to contact their cs and the cs are ao unrealible when they tried to shift responsibility.
Not just that they will anyhow CHARGE u extras by claiming weight discrepancy whixh ia totally untrue
5 June 2022
Unprompted review
Reply from Easyparcel Singapore
Warmest greetings and good day to you!
We are so sorry to hear about this and thank you very much for taking the time to share the situation. We apologize on behalf of the courier service that you’ve experienced on the shipment not being picked up on the scheduled date and sincerely apologize on the weight discrepancy issue.
Upon checking, we do believe that you are referring to Tracking no : 33386608883 for the collection issue. Based on the checking with our customer service agent, they do have an email with Ticket ID: 3054108 with your end.
We strongly believe that you are well aware that the parcel has failed to pick up due to the printing of Airway Bill) AWB is not clear and it was covered by the tape. Courier was unable to scan in with the AWB and If the courier removed the tape, the paper might be torn. They will be unable to scan in as well.
While, regarding the weight dispute issue, kindly be informed that these were the charges imposed by your selected courier company, Aramex.
For your information, based on our Terms and Conditions 4.0 International Shipments, shipment charges are calculated according to the higher of actual or volumetric weight and any Shipment may be re-weighed and re-measured by related courier to confirm on the calculation. You may refer to this link for more information: https://easyparcel.com/sg/en/tnc/. Once the courier finds out that the parcel weight is incorrectly declared, they will bill EasyParcel on the correct parcel weight and EasyParcel will bill our User accordingly.
Sincerely, we apologize that you are not well aware of this part. While we very much regret this charge, we are glad to open this line of communication to ensure the customer satisfaction would rise and we really appreciate your time and effort for raising this complaint to us.
As per checking with our customer service team, they do have an email with your end under Ticket ID : 3065348, kindly reply to this email for us to provide better assistance.
Thank you.
Delivery made Easy
11 May 2022
Unprompted review
EasyParcel made it easy for me to…
EasyParcel made it easy for me to compare rates & book for our ideal courier. Highly recommended.
5 May 2022
Unprompted review
I love EasyParcel Singapore as it ease…
I love EasyParcel Singapore as it ease my life from traveling anywhere to send my parcels. In addition, It also offers free pick-up, rewards, paperless delivery and best rate on the platform. I am sure you will love this parcel delivery app as well !!
29 April 2022
Unprompted review
Ease my delivery things with Easyparcel
Things got simple when i first discovered EasyParcel. I just book couriers online when i wanted to send something, and they even came and pickup from my door. Awesome!
28 April 2022
Unprompted review
So far services rendered is at my…
So far services rendered is at my satisfaction. Thank you for the great job to us even with the current covid pandemic period and also the situation of manpower problem!
27 April 2022
Unprompted review
EasyParcel Best Delivery Platform!
EasyParcel is one of the best delivery platform in my opinion! I like the fact that it give me all the available couriers for me to compare the rates and types of services for me to pick. Plus, all the steps are very straight forward especially to book a shipment to send internationally within few minutes really impressed me!
22 April 2022
Unprompted review
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