Unable to add a rental car as the previous renter has unpaid charges. Very inconvenient and I would have thought that EasyPark would work with car rental companies to avoid this happening. AI custom... See more
Company replied
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Pulls money for a subscription I don't recall signing up for, with no warning prior to pulling the money. Won't refund it even though I complain on day 1 and says I should 'manage my subscriptions bet... See more
I got this from their underpaid customer support after having waited for 16 days! ------------------- Thank you for your mail! Theres different facking banks in Sweden; SEB, Nord... See more
Continuous problems and eventually a fine due to the camera parking function. Camera parking looked active in the app, but we received a fine from APCOA. Easypark does not recognize their... See more
Company replied
Company details
Written by the company
Lad os gøre parkering nemmere! EasyPark giver vores brugere fra hele verden mulighed for hurtigt og nemt at administrere deres parkering eller opladning via deres smartphone. Med tilstedeværelse i de fleste danske byer med betalingsparkering tillader vores app dig at håndtere parkering hurtigt og nemt, hvilket sparer vores brugere for en værdifuld tid. Med blot få klik kan du justere parkeringens varighed uden at skulle være i nærheden af køretøjet. Vores mål er at gøre byerne mere beboelige og dit liv lettere med mindre tid på parkering, mere tid til dit private liv.
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2.0
Poor
5k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
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A good stable app.
18 June 2019
Unprompted review
Reply from EasyPark Danmark
Dear Mike,
Thank you for the kind words, and for making time to rate us.
I hope in the future that we will always live up to your expectations.
I wish you a really nice day.
Best regards,
Lykke-Maja, EasyPark
Very nice app
Very nice app. Easy to use, very friendly. More and more location codes are added lately, which is very convenient.
9 June 2019
Unprompted review
Reply from EasyPark Danmark
Hi Shane,
Thank you for your positive review. We are pleased to hear that you find our app easy to use! :-)
Have a great day!
Best regards,
Brian, EasyPark
OK service i god app
8 June 2019
Unprompted review
No tilbud take automatik money not give…
No tilbud take automatik money not give you warning to make more time when finish need alone to find location on the car 🙈
8 June 2019
Unprompted review
Easy is easy park
7 June 2019
Unprompted review
Nice concept but the user experience…
Nice concept but the user experience could be better. Often times you need to zoom on the map for the app to finde the location, why?
7 June 2019
Unprompted review
It's very useful
It's very useful. however, sometimes there are connection problems which may put us at fault and have a ticket.
fortunately, these problems are not very common.
7 June 2019
Unprompted review
Easy is really easy
7 June 2019
Unprompted review
Nice parking way
Good.
But sometimes easy park cannot find my location,although it is very rare.
7 June 2019
Unprompted review
EasyPark is the best Parking App ever.
EasyPark is the best Parking App ever.
Keep innovating it and add new functionality.
7 June 2019
Unprompted review
god App
it a good apllication and easy to use. you can have receipts in your email or see then on your app...
7 June 2019
Unprompted review
Do Not Trust this App!
We received a 750 DKK fine just because we trusted the application, the app stopped with no reason!
The app's support system did not accept our complain. They'd just mentioned that we have to check the application every now and then during our stop!
7 June 2019
Unprompted review
Reply from EasyPark Danmark
Dear Alborz
Thank you for your review.
We are so sad the hear that you received a fine! Our app is only made to make parking easyer for parkants all around 13 countries. That's why it's really sad when a costumer gets a fine using our app.
It's the costumers responsibility to make sure to have correct parking the whole time you are parked. I can't acces the case you had with us. But if you would like us to look at it again please answer the last mail you received from us.
I wish you a really nice weekend.
Best regards,
Lykke-Maja, EasyPark
Just EASY to use and simple set-up.
7 June 2019
Unprompted review
Reply from EasyPark Danmark
Dear Dan,
Thank you for your review.
We are happy to read that you think that our name says it all! I hope that we will always be able to live up to your expectations.
We wish you a nice weekend.
Best regards,
Lykke-Maja, EasyPark
Reply from EasyPark Danmark
Dear Catalin
Thank you for your review.
Please sent us an email to info@easypark.net about you problems. In this way we can help you.
I wish you a really nice weekend.
Best regards,
Lykke-Maja, EasyPark
Reply from EasyPark Danmark
Dear Timothy,
Thank you for your review.
We are happy to read that you think that our name says it all! I hope that we will always be able to live up to your expectations.
We wish you a nice weekend.
Best regards,
Lykke-Maja, EasyPark
the best copenhagen app
7 June 2019
Unprompted review
Reply from EasyPark Danmark
Hi Alizera
Thank you for your wonderfull review.
We are really happy to be commented as 'the best copenhagen app'! :-)
Have a great weekend!
Best regards,
Brian, EasyPark
Reply from EasyPark Danmark
Dear Ariella
Thank you for your beautiful 5 stars, and thank you for taking the time to rate us. This means a lot to us.
I hope that we will always be five stars worth to you.
I wish you a really nice day.
Best regards,
Lykke-Maja, EasyPark
I parked 6 hours
I parked 6 hours, from 16h to 22h, at Fisketorvet and paid 274dkk. 2 hours should be for free and low cost the rest.
I can attach the receit but I dont have that option here.
3 April 2019
Unprompted review
Reply from EasyPark Danmark
Dear Poul
Thank you for youre rewiew.
I'm sad to read that this is the reason you think we only deserve one star.
I'm sure that there is an explanation. Please send us an email with the receipt to info@easypark.dk. then we would love to look into it.
Best regards,
Lykke P, EasyPark
Paid for parking and still got a fine. No help from customer service!
Super bad app that have issues with finding the right location area code, even though it found the precise place where I parked. I ended up getting a fine for 795 kr. Definitely not using it any more, the whole idea behind the app (making life easier when parking) kind of goes to hell when you end up getting a fine while paying for parking. There was no help from customer service saying they don't take responsibility that their app can't find the right location even though on the map of the app it was the precise location where my car was. Don't use this app unless you want fines while paying for parking.
29 March 2019
Unprompted review
Reply from EasyPark Danmark
Dear Katrina,
Thank you for your rewiew.
We certainly do not try and disclaim any responsibility. If there had been a mistake from our side, then we had covered the fine- for example if the mapping had not been correct. However, this is not the case in your case. I can easily understand that, based on your experience, you do not believe that the mapp in appfunction works optimally, but it helps 100,000 show parklands every day in 13 different countries.
When using the mapp in app function, the app uses the phone's GPS. Since EasyPark cannot control or clarify the GPS in each phone, this function will always be indicative only. It is therefore always your own responsibility that the area code matches the signage on the parking lot, which is also stated in our terms section. 4.2.3. See below:
'' ... If Customer uses the App Location feature, Customer must ensure that the proposed area code corresponds to the area code of that Parking Space indicated on or near the parking lot's ATMs. The customer is responsible for specifying the correct area code. EasyPark accepts no responsibility for incorrectly specified area codes.
The GPS function on the app gets the location that you find yourself based on the signal that your mobile can give the app. This is something that EasyPark cannot change. It is therefore important to ensure that the parking is correct before approving it and starting it. This can be done by orienting themselves via signage in the area that you keep parked on.
I wish you a nice day.
Best regards,
Lykke P, EasyPark
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