So I park it a place where it clearly states that, by using the App I can pay for the parking, even though I used the App and paid for the parking I still get a fine. I contact the EasyPark team, they... See more
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See what reviewers are saying
I am an EasyPark company customer and it has been quite smooth to do parkings and getting our invoices. Easy to park as the name implies and seamless billing that makes it easy for the company to admi... See more
Company replied
Works well but too expensive for short time parking Hello When I park for a short stop like buying a newspaper, I pay more in fees easypark than I do for the parking itself so three stops( flowe... See more
Company replied
I got this from their underpaid customer support after having waited for 16 days! ------------------- Thank you for your mail! Theres different facking banks in Sweden; SEB, Nord... See more
Company details
Written by the company
Lad os gøre parkering nemmere! EasyPark giver vores brugere fra hele verden mulighed for hurtigt og nemt at administrere deres parkering eller opladning via deres smartphone. Med tilstedeværelse i de fleste danske byer med betalingsparkering tillader vores app dig at håndtere parkering hurtigt og nemt, hvilket sparer vores brugere for en værdifuld tid. Med blot få klik kan du justere parkeringens varighed uden at skulle være i nærheden af køretøjet. Vores mål er at gøre byerne mere beboelige og dit liv lettere med mindre tid på parkering, mere tid til dit private liv.
Contact info
2.1
Poor
5K reviews
Replied to 91% of negative reviews
Typically replies within 2 weeks
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OK service i god app
8 June 2019
Unprompted review
No tilbud take automatik money not give…
No tilbud take automatik money not give you warning to make more time when finish need alone to find location on the car 🙈
8 June 2019
Unprompted review
Easy is easy park
7 June 2019
Unprompted review
Nice concept but the user experience…
Nice concept but the user experience could be better. Often times you need to zoom on the map for the app to finde the location, why?
7 June 2019
Unprompted review
It's very useful
It's very useful. however, sometimes there are connection problems which may put us at fault and have a ticket.
fortunately, these problems are not very common.
7 June 2019
Unprompted review
Easy is really easy
7 June 2019
Unprompted review
Nice parking way
Good.
But sometimes easy park cannot find my location,although it is very rare.
7 June 2019
Unprompted review
EasyPark is the best Parking App ever.
EasyPark is the best Parking App ever.
Keep innovating it and add new functionality.
7 June 2019
Unprompted review
god App
it a good apllication and easy to use. you can have receipts in your email or see then on your app...
7 June 2019
Unprompted review
Do Not Trust this App!
We received a 750 DKK fine just because we trusted the application, the app stopped with no reason!
The app's support system did not accept our complain. They'd just mentioned that we have to check the application every now and then during our stop!
7 June 2019
Unprompted review
Reply from EasyPark Danmark
Dear Alborz
Thank you for your review.
We are so sad the hear that you received a fine! Our app is only made to make parking easyer for parkants all around 13 countries. That's why it's really sad when a costumer gets a fine using our app.
It's the costumers responsibility to make sure to have correct parking the whole time you are parked. I can't acces the case you had with us. But if you would like us to look at it again please answer the last mail you received from us.
I wish you a really nice weekend.
Best regards,
Lykke-Maja, EasyPark
Just EASY to use and simple set-up.
7 June 2019
Unprompted review
Reply from EasyPark Danmark
Dear Dan,
Thank you for your review.
We are happy to read that you think that our name says it all! I hope that we will always be able to live up to your expectations.
We wish you a nice weekend.
Best regards,
Lykke-Maja, EasyPark
Reply from EasyPark Danmark
Dear Catalin
Thank you for your review.
Please sent us an email to info@easypark.net about you problems. In this way we can help you.
I wish you a really nice weekend.
Best regards,
Lykke-Maja, EasyPark
Reply from EasyPark Danmark
Dear Timothy,
Thank you for your review.
We are happy to read that you think that our name says it all! I hope that we will always be able to live up to your expectations.
We wish you a nice weekend.
Best regards,
Lykke-Maja, EasyPark
the best copenhagen app
7 June 2019
Unprompted review
Reply from EasyPark Danmark
Hi Alizera
Thank you for your wonderfull review.
We are really happy to be commented as 'the best copenhagen app'! :-)
Have a great weekend!
Best regards,
Brian, EasyPark
Reply from EasyPark Danmark
Dear Ariella
Thank you for your beautiful 5 stars, and thank you for taking the time to rate us. This means a lot to us.
I hope that we will always be five stars worth to you.
I wish you a really nice day.
Best regards,
Lykke-Maja, EasyPark
I parked 6 hours
I parked 6 hours, from 16h to 22h, at Fisketorvet and paid 274dkk. 2 hours should be for free and low cost the rest.
I can attach the receit but I dont have that option here.
3 April 2019
Unprompted review
Reply from EasyPark Danmark
Dear Poul
Thank you for youre rewiew.
I'm sad to read that this is the reason you think we only deserve one star.
I'm sure that there is an explanation. Please send us an email with the receipt to info@easypark.dk. then we would love to look into it.
Best regards,
Lykke P, EasyPark
Paid for parking and still got a fine. No help from customer service!
Super bad app that have issues with finding the right location area code, even though it found the precise place where I parked. I ended up getting a fine for 795 kr. Definitely not using it any more, the whole idea behind the app (making life easier when parking) kind of goes to hell when you end up getting a fine while paying for parking. There was no help from customer service saying they don't take responsibility that their app can't find the right location even though on the map of the app it was the precise location where my car was. Don't use this app unless you want fines while paying for parking.
29 March 2019
Unprompted review
Reply from EasyPark Danmark
Dear Katrina,
Thank you for your rewiew.
We certainly do not try and disclaim any responsibility. If there had been a mistake from our side, then we had covered the fine- for example if the mapping had not been correct. However, this is not the case in your case. I can easily understand that, based on your experience, you do not believe that the mapp in appfunction works optimally, but it helps 100,000 show parklands every day in 13 different countries.
When using the mapp in app function, the app uses the phone's GPS. Since EasyPark cannot control or clarify the GPS in each phone, this function will always be indicative only. It is therefore always your own responsibility that the area code matches the signage on the parking lot, which is also stated in our terms section. 4.2.3. See below:
'' ... If Customer uses the App Location feature, Customer must ensure that the proposed area code corresponds to the area code of that Parking Space indicated on or near the parking lot's ATMs. The customer is responsible for specifying the correct area code. EasyPark accepts no responsibility for incorrectly specified area codes.
The GPS function on the app gets the location that you find yourself based on the signal that your mobile can give the app. This is something that EasyPark cannot change. It is therefore important to ensure that the parking is correct before approving it and starting it. This can be done by orienting themselves via signage in the area that you keep parked on.
I wish you a nice day.
Best regards,
Lykke P, EasyPark
Very bad experience with EasyPark
Parked in central Århus Denmark, paid with Easypark, get parking ticket to the amount of 650 kr. Apparently the gps function in the app is not accurate and therefore I have used the wrong area code!
No help from EasyPark. As other users have experienced their only answer is that it is the users responsibility to use the right code. I can only recommend NOT to use this app, it is useless.
18 March 2019
Unprompted review
Reply from EasyPark Danmark
Dear Tom,
Thank you for your review.
I'm sorry to read that you have recieved a fine.
When you become an EasyPark customer, it is accepted by establishing that the individual has read and understood our terms. Here it appears that ultimately, the parking lot's responsibility is ultimately to ensure proper parking. If there is a definite error in the mapping, EasyPark takes the blame, but in this case the card at the mentioned parking has been correctly mapped.
The map in app function get's it's signal from your phone. The map in app function is out of EasyPark's control. This is why it's so important to make sure that the sigange is the same has the info in the app.
I wish you a nice day after all.
Best regards
Lykke P, EasyPark
I usually don't to reviews but there…
I usually don't to reviews but there was extra effort from Easypark DK to settle my case and I decided that it has to be rewarded.
I did park for 8 hours in the area where is the price cap (like 7 or 10 hours do cost the same) and was late for 10 min so my booking via Easypark had expired.
I got a 650 DKK ticket in these 10 min and technically they we right - I did not have any parking booked during these 10 min.
Big thanks to Nico who is EasyPark Danmark employee to fix it up and going extra mile in customer services.
5 March 2019
Unprompted review
Reply from EasyPark Danmark
Dear Lurii
Thank you so much for your review.
I have given your fine words to Nico, and it made him really happy.
I hope that we will allways live up to the five starts you have given us.
I wish you det best day.
Best regards
Lykke-Maja, EasyPark.
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