Lucia took on board our needs in the search and identified a good option. She also answered all requests for ifurther information in a speedy manner. The reservation and payment was quick and easy
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Your site is very well designed and it was easy to navigate and notice the details, especially the insurance that comes with the rental. I also received a very quick response to the one question that... See more
Company replied
We had reason to contact Easy Reserve to manage a booking error. We explained the situation and the staff at Easy Reserve were: prompt in their response Understood the issue Dealt with the prop... See more
Company replied
The fact that Lucia and Sanneke were extremely patient, helpful, and answered my questions very quickly.
Company replied
Company details
About Easy Reserve Ltd
Written by the company
Easy Reserve Limited is an online holiday rental company that publishes vacation rentals provided by large tour operators, agencies and direct homeowners.
Easy Reserve's websites are the best place to start when planning a holiday: from luxury villas with pool in popular tourist areas of Italy, to cosy apartments and vacation rentals in Greece, Croatia, Spain etc, we have it all!
Our multilanguage websites are
Easy Reserve Italy Villas Tuscany Villas Holiday Homes Provence Easy Reserve is based in Dublin, Ireland, but our multi-lingual support personnel are located internationally.
Our mission is to help people experience the local culture, history and the beauty of the location they choose for their holiday, providing them with the perfect accommodation that will suit all of their needs.
Our motto is “Easy Reserve… Great vacations made easy!”.
Contact info
310 The Capel Building, Mary's Abbey, D07 PD71, Dublin, Ireland
- +353-1-699-4137
- https://www.easyreserve.com/contact.php
- easyreserve.com
4.6
Excellent
501 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Easy Reserve Ltd
Hello Mostafa,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website!
Best Regards,
Easy Reserve
Quick answer to a question
Quick answer to a question. Easy reservation. Quick confirmation of the booking. Excellent information about the booking
10 January 2025
Reply from Easy Reserve Ltd
Hello Margreet,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service and booking process!
We hope in the future to be able to assist you again and provide an even better service to have the chance to gain that fifth star :)
Best Regards,
Easy Reserve
Good
It was quiet good experience although a telephone to talk to someone would also be very useful
21 January 2025
Reply from Easy Reserve Ltd
Dear Maria,
Thank you for your kind review and for sharing your feedback on our booking process! We're delighted to hear you had a good experience overall.
We wanted to clarify that we do offer multiple ways for our customers to contact us, including 12 phone numbers (some of them toll-free), one of which is specifically for Spanish-speaking customers. Additionally, we provide Skype and call-back services to ensure you can always reach us conveniently. In fact, we notice from our records that your first point of contact with us was through a phone call, which we’re pleased to have been able to assist you with.
We would also like to highlight that, as part of our company policy, we ensure all communications are documented via email after any phone contact. This practice is in place to protect the interests of our customers and ourselves, minimizing the risk of miscommunication or the loss of important information. This way, we can ensure a smooth and transparent process for everyone.
Thank you again for your feedback, and we look forward to serving you again soon in the future!
Best Regards,
Easy Reserve
Quick replies to enquires
13 January 2025
Reply from Easy Reserve Ltd
Hello Patrick,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service and booking process!
We hope in the future to be able to assist you again and provide an even better service to have the chance to gain that fifth star :)
Best Regards,
Easy Reserve
Excellent and Trustworthy
- We have used Easy Reserve for almost 10 years and almost never been disappointed with the property (only once: slightly run down place - but we should have guessed from the photos)
- Great selection of villas in Tuscany
- Villa availability is kept fully up to date
- Instant confirmation of booking
- Info and photos on web site are
comprehensive, detailed
and accurate
- Communication is excellent
- You get what you pay for
9 January 2025
Reply from Easy Reserve Ltd
Dear Gerard,
Thank you for taking the time to share a review about your experience with Easy Reserve.
Customer satisfaction is our goal and we are very happy to know you had once again a good experience with our customer care service, booking process and villas.
We are delighted for your loyalty!
All the best,
Easy Reserve
As the name says it was easy to make…
As the name says it was easy to make this reservation. They provide good, detailed information. The app works fine as well.
3 January 2025
Reply from Easy Reserve Ltd
Dear Rob,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website, booking process and App!
Best Regards,
Easy Reserve
Ease of use.
3 January 2025
Reply from Easy Reserve Ltd
Hello Laura,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
Best Regards,
Easy Reserve
Easy booking and great communication…
Easy booking and great communication about the reservation / booking.
25 November 2024
Reply from Easy Reserve Ltd
Dear Chris,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer service and booking process!
Best Regards,
Easy Reserve
Reply from Easy Reserve Ltd
Hello Annick,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
Best Regards,
Easy Reserve
Reply from Easy Reserve Ltd
Hello Alex,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
Best Regards,
Easy Reserve
Reply from Easy Reserve Ltd
Dear Jayne,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
Best Regards,
Easy Reserve
Excellent service of your team
Excellent service of your team - very helpful & professional follow up.
28 November 2024
Reply from Easy Reserve Ltd
Hello Gilles,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service!
Best Regards,
Easy Reserve
Excellent assistance
Excellent assistance and speed in response. I recommend using this website.
19 November 2024
Reply from Easy Reserve Ltd
Hello Lucia,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service!
Best Regards,
Easy Reserve
Reply from Easy Reserve Ltd
Dear Russ,
Thank you for your feedback!
We appreciate you taking the time to share your thoughts on our app.
We're always looking for ways to enhance the user experience, so your input is invaluable to us.
We took on board your suggestion provided via email and we will work on implementing it for the next release.
Thanks again for helping us grow!
Best Regards,
Easy Reserve
I didn't even get to stay in the property I rented, but...
My experience with Easy Reserve is rather unusual in that I never ended up staying at the property I rented (Il Marchese di Ronta in Tuscany). After putting down a non-refundable deposit 10 months in advance, I was notified about 6 weeks later that my reservation was being canceled because a prior agreement for the property with another party superseded mine - a fact that was not disclosed to me. Although Easy Reserve tried to offer up alternative properties, I couldn't find one that worked for my dates and needs so I asked for a refund. I wanted my refund in US$, because I did not want to assume the exchange risk in a situation that was not my fault or responsibility. [Note that I would bear that risk in paying for the rental.] It turned out that there was a deficit to me when the Euro refund was received, and to Easy Reserve's credit and integrity, they made me whole. For demonstrating fair and equitable business practices, I give them 4 stars. Other than the huge disappointment in not being able to rent the villa I chose (which was not ER's fault per se), I do want to mention their non-refundable deposit policy is very onerous when compared to the many other rental sites and agencies around (like AirBnB). Most others have sliding scales of refunding deposits as one approaches the booking date. This in my opinion would make ER more appealing and competitive. In any case, I was pleased with the consideration extended to me in this weird situation and would recommend using Easy Reserve.
1 November 2024
Unprompted review
Reply from Easy Reserve Ltd
Dear Lesley,
Thank you so much for taking the time to share your experience with us.
We deeply appreciate your understanding and the thoughtful insights you've provided.
We're truly sorry for the disappointment you faced with your original reservation—please know that we strive to prevent such situations and ensure clarity with our guests, but once again we want to highlight that this was a one of a kind exception beyond our control.
We’re also thankful for your feedback on our deposit policy; we’ll certainly consider it as we continuously work to improve and provide the best possible experience and booking conditions.
We’re glad to have been able to resolve the currency difference and make things right.
Your willingness to recommend us despite these challenges means a lot to us, and we hope to welcome you to one of our properties in the future.
Best Regards,
Easy Reserve
Great experience working with Easy…
Great experience working with Easy Reserve. Very responsive and significantly cheaper then some of the more common booking platform for the same property we rented.
22 October 2024
Reply from Easy Reserve Ltd
Dear Jess,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website, vacation rental prices and booking process!
Best Regards,
Easy Reserve
temporary excitement
because of a delay in the banking process I received a storno of my reservation. That was quite exciting at the first moment.
For good luck they made a prompt re-reservation.
All others run fine.
17 October 2024
Reply from Easy Reserve Ltd
Dear P.K.,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
We're glad to hear that overall, except for that little inconvenient with the expiration of your booking request due to the delay of the bank in processing the wire transfer, your booking process went smoothly.
We appreciate your understanding of the circumstances (delay not under our or your control) and we are glad that we have been able to secure your reservation after all.
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Very helpful customer service with good…
Very helpful customer service with good follow through
11 October 2024
Reply from Easy Reserve Ltd
Hello Jill,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service!
Best Regards,
Easy Reserve
It’s so easy to use!
5 October 2024
Reply from Easy Reserve Ltd
Dear Elizabeth,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Good search tools on website
Good search tools on website; Personal and prompt response to my questions; User friendly online booking when I was ready to book.
30 September 2024
Reply from Easy Reserve Ltd
Hello Steve,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and customer care service!
Best Regards,
Easy Reserve
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