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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and quick responses, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting its speed and effectiveness in resolving issues. The user experience is frequently described as simple and easy to use, with consumers appreciating the straightforward setup and navigation. However, some people were dissatisfied with the service itself, reporting issues with activation, unexpected suspensions, and a lack of communication from support. A few other people also felt that the service did not function as advertised or that their specific needs were not met.

What people talk about most

Customer service

Customers generally express satisfaction with customer service, often highlighting the responsiveness,... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the service, highlighting its ease of use,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the prompt and quick responses from... See more

Staff

Users describe positive interactions with staff, often highlighting their responsiveness, professionalism,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers find the app and service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been using EasyRinger for a month now. Its easy to set up and use and provides a solution for my needs. The only issue is that randomly they suspend my account for high usage and I have to writ... See more

Company replied

Rated 4 out of 5 stars

I have not used my current number but I can exculpate them from unresponsiveness or bad customer service. Their customer service requires the patience of a saint, I had to wait until today to get my n... See more

Company replied

Rated 4 out of 5 stars

I have been with the company for a number of years, due to the fact that, I am mostly overseas, Brian @easyringer helped resolve my issues in less than a day. From what I can tell, customer service... See more

Company replied

Rated 5 out of 5 stars

We have been working with EasyRinger over the last month and have run into issues that required us to reach out to technical support. Technical Support has been very responsive and have been able to a... See more

Company replied


Company details

  1. Telecommunications service provider

Written by the company

Make it a local call for anyone to reach you no matter where you are. EasyRinger offers international voice and messaging services to individuals and small businesses.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

167 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I had a refund without questions asked

I had a refund without questions asked. It's rare these days, so it deserves a five star review.

20 February 2025
Unprompted review
EasyRinger logo

Reply from EasyRinger

We're glad to hear that was smooth for you. Thanks for sharing!

Rated 5 out of 5 stars

Superb technical support

I am now an Easyringer customer for over half a year, and am super happy with their technical support. I use their SIP service with a Fritz!Box 4060 modem and the Fritz!Phone C6, and recently had a problem calling an Asian country. They worked with me until everything was resolved, and it works perfect now. A shoutout to Brian for his competency and use of second line support when needed. I'll be a long term customer.

14 February 2025
Unprompted review
EasyRinger logo

Reply from EasyRinger

Thanks for the specific technical details in your feedback - it's very helpful to us.

Rated 5 out of 5 stars

Very quick response

In my mind I was dreading a wait of more than 24 hours for a response to my enquire. Well I was pleasantly surprised with the instant response to my questions and how my concern was immediately addressed. Much appreciated

15 January 2025
Unprompted review
EasyRinger logo

Reply from EasyRinger

We all know that feeling too well. Thanks for your feedback and we're glad that we could solve your issue.

Rated 5 out of 5 stars

Excellent Service and Customer Service

Brian with Customer Service was amazing!! He helped with my mistakes with patience and I successfully made the international calls that I needed to make with ease. The call was clear, quick connection, and will definitely use the service again in the future!!

10 January 2025
Unprompted review
EasyRinger logo

Reply from EasyRinger

We're very glad to hear that. Thank you for taking the time to share!

Rated 5 out of 5 stars

Support Service is Top Notch

Been using this service for few weeks now and I can say that while there are some issues, it still worth it because their support service is always there to help and would not stop until the issue is fixed. Thanks, EasyRinger!

2 January 2025
Unprompted review
EasyRinger logo

Reply from EasyRinger

Thanks for the kind words!

Rated 5 out of 5 stars

Trustworthy

Subscribed, realised it wasn't for me, requested a refund, issued promptly. Thanks for being honest and trustworthy. Appreciate it.

2 January 2025
Unprompted review
EasyRinger logo

Reply from EasyRinger

Thank you for taking the time to say that. Happy New Year!

Rated 5 out of 5 stars

A fast refund service

I bought a phone number then asked a refund only in one message and received it within a few hours.

28 December 2024
Unprompted review
EasyRinger logo

Reply from EasyRinger

Thank you for sharing that!

Rated 5 out of 5 stars

The website is trustworthy

The website is trustworthy. I bought subscription to use the number with Instagram. However, support team told me it doesn’t always work with such services. In the end I ask to cancel my subscription and was fully refunded straight away.

26 December 2024
Unprompted review
EasyRinger logo

Reply from EasyRinger

Yes, that's exactly right - Virtual numbers will not always work with services like Instagram. That's why we have the 7-day money back guarantee. Thanks for sharing!

Rated 1 out of 5 stars

Fundamentally it doesn't give you what you pay for and the customer support is slow to non-existent.

Worked OK to start with. Then I noticed that I cannot send text messages from the number on the dashboard and family friends and work text messages are not forwarded to me. I've also just noticed calls are not being forwarded.

Customer service was not good, lots of days between replies and fundamentally didn't sort the problem. I have cancelled the subscription, it will run until Feb but isn't much use as calls and texts are not forwarded.

Fundamentally it doesn't give you what you pay for and the back end support is slow and not helpful.

As an update I have been asking to Port the number to another provider - Easyringer have ignored all requests over several weeks. If you think you will need to take a number with you that you have invested, Easyringer is unlikely to be a service that will suit you and your needs.

26 December 2024
Unprompted review
EasyRinger logo

Reply from EasyRinger

Hello, yes, this is a limitation of the US telecom industry for messaging within the USA. It's called A2P and it's an effort to curtail spam. In order to send messages to US numbers, you do need to have special approvals. It's not convenient for everyone (including us), but it helps a lot in curtailing fraud. You are entitled a 7-day full refund if you're not able to use the number the way you need.

Rated 5 out of 5 stars

Amazing customer support

Had an issue with accessing my account after my email could not be found in the system. Brian from support has been amazing in solving my case and got me back into the system quickly and with no hiccups.

19 December 2024
Unprompted review
EasyRinger logo

Reply from EasyRinger

Thanks for the shout-out to Brian!

Rated 3 out of 5 stars

The platform is straightforward and…

The platform is straightforward and easy to use, but it would be great if you offered unlimited calling plans. That said, the customer service is impressive—big shoutout to Brian for resolving my issue quickly and efficiently!

17 December 2024
Unprompted review
EasyRinger logo

Reply from EasyRinger

Thank you for the feedback! An unlimited (or at least a minutes-based plan) is something that we are indeed looking into. In the interest of transparency, please be aware that when companies say "unlimited", there really is no unlimited plan. There is always a "reasonable use" clause - no one will let you call 24-7 to an expensive region on an unlimited plan. :-)

Rated 5 out of 5 stars

It does what it says, easy setup!

It's pretty easy to setup in general, does the job and affordable too. The interface is very basic, could be much better and also doesn't have an app, but overall it's a good service. Customer support also works great. Had a technical issue which Brian helped me fix it.

13 December 2024
Unprompted review
EasyRinger logo

Reply from EasyRinger

Thanks for the honest and constructive feedback! By the way, we have a new "feedback" tab on our console - feel free to submit your suggestions there. We will listen to your suggestions. Have a great day!

Rated 5 out of 5 stars

Worked magic on my voicemail.

I had a problem understanding how to set up my voicemail. Bryan and his team were invaluable and resolved the issue quickly. I am enjoying using the service.

10 December 2024
Unprompted review
EasyRinger logo

Reply from EasyRinger

Thanks for letting us know!

Rated 5 out of 5 stars

5 Stars Service

Been using EasyRinger for a while now and it’s been a game changer for me. Super easy to use plus their support team is always quick to help whenever I need it.

1 December 2024
Unprompted review
EasyRinger logo

Reply from EasyRinger

That's great to hear. Thank you for the positive feedback!

Rated 3 out of 5 stars

Scam

Scam. Doesn't receive a number and reporting to authorities now.

P.s. they updated it and gave me a number after verifying still can't use the number.

Second update -: You can't use it as a normal number most of services are blocked.

4 December 2024
Unprompted review
EasyRinger logo

Reply from EasyRinger

The best solution to this kind of problem is to contact our support team. If your number is not working for your use case, we have a 7-day full money back guarantee that you can take advantage of. EasyRinger cannot solve all possible use cases which is exactly why we have the money back guarantee.

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