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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers appreciate the products, especially the cheese, finding it tasty and a good option for a healthier diet due to its low fat and high protein content. People often highlight the convenience of the products and their suitability for various dishes. However, some people were dissatisfied with the order and delivery process, citing issues like delayed shipments, items arriving warm, or incorrect orders. A few customers also mentioned problems with product quality, such as receiving moldy cheese or items that didn't melt as expected. Communication from customer service was also a concern for some, with reports of unresponsiveness or difficulty in resolving issues.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the delicious taste and high protein... See more

Quality

People report ambiguous experiences with quality. Many customers praise the delicious taste, good melting... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers praise the ease of ordering,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the quick delivery, reasonable... See more

Customer service

Consumers find customer service experiences to be ambiguous. While some customers praise the professionalism,... See more

Based on these reviews

Rated 4 out of 5 stars

*** Update - now arrived. I did have to chase this up but there had been an issue with delivery of part of my order to their stocks. Better communication would have helped. They did respond and f... See more

Rated 4 out of 5 stars

Overall cheese tastes great (normal & mature are the best, chilli is decent, smoked is crap). The cream cheese is good too. I love cheese but won't eat it normally due to fat and calories, eatlean h... See more

Rated 4 out of 5 stars

We eat this cheese to reduce the fat intake. The company is fine - can't fault them. Except that they only offer the cheese in 200gm packs - so I have to order 9 or more to last sufficient time betw... See more

Rated 4 out of 5 stars

Nice when everything runs smoothly but when something goes wrong Don't expect any contact or help THEY WILL JUST IGNORE YOU Royal Mail Have messed up and sent my 10 blocks of cheese to the wrong... See more


Company details

  1. #68 of 75 best companies in Online Food Ordering Service
  2. #69 of 72 best companies in Food producer
  3. #57 of 59 best companies in Food products supplier

Written by the company

PROTEIN PACKED, LOW FAT, SUPERCHARGED CHEESE 💪 40% more protein 🏃 90% less fat 👇 50% fewer calories Cheese made to fire up your tastebuds and fuel your body. A natural source of protein, no nasties, no nonsense, just game-changing macro's (and an epic melt!


Contact info

3.6

Average

TrustScore 3.5 out of 5

612 reviews

5-star
4-star
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1-star

Replied to 15% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fabulous cheese

Fabulous cheese, Great fast delivery, Bought with the offers too so great deal
Thanks Eatlean I'll be back!

23 January 2023
Unprompted review
Rated 5 out of 5 stars

Always first class service

Always first class service, delivery and products. I buy 10 blocks of tasty at a time to save on postage. Use by date is usually 6-8 weeks, but if in original unopened packet will last a good couple of weeks longer.

24 January 2023
Unprompted review
Rated 1 out of 5 stars

Not the best experience with Eatlean

Online buying via their website was fine, however the lack of communication after it was horrible. after the purchase, eatlean emailed me saying that my order was ready to be collected and I will receive a notification once it has happened as well as another notification with 2h slot delivery. However, I've never received any notification and I tried to contact the company but they took 3 days to get back to me (they said in January they receive lots of order as people are getting into healthy lifestyle, so they are very busy...). Once the cheese was delivered (8 days after the purchase), the delivery person simply knocked on my door and left the eatlean box outside, they didn't even checked if there was someone at home. Today when I opened the second block of cheese, it was completely mouldy...proper blue/black colour and the expire date is only in March 2023. This is very disappointing and made us wonder about the quality of products we have been buying and eating from EatLean. This was the second time I ordered from Eatlean, I had issue with the delivery all the time, the first time they kept delivering to the wrong address and when they finally made to my house I refused to accept it, as the box was open and it was been on and about, who knows where and under what storage conditions for over a week. And now I decided to give it another go, and once again a very disappointing experience.

25 January 2023
Unprompted review
Rated 5 out of 5 stars

Well worth it

Delivery was prompt, well packaged and really tasty, this for me is what's really important especially given my not so favourable experiences with other low calorie/fat brands

11 January 2023
Unprompted review
Rated 5 out of 5 stars

I am very impressed with Eatlean.

I am very impressed with Eatlean.
On my initial order I neglected to put my house number on the form but they resent it at no further charge once I had notified them. Would definitely use them again

13 January 2023
Unprompted review
Rated 3 out of 5 stars

It is expensive but is nice cheese only…

It is expensive but is nice cheese only problem is short dates so cheese ends up wasted or going mouldy.
The protein spread cheese was horrible tasted unpleasant and no way similar in taste to a well known brand or brands.
Delivery is okay but again could do deals like free delivery if spend £30 as otherwise it's not worth it in my opinion.
Shame the supermarket only sells the one version of cheese and none of the others in the range.

16 November 2022
Unprompted review
Rated 5 out of 5 stars

I recently found out about this company…

I recently found out about this company as i really wanted a decent low calorie sugar free sauce.

I did try skinny sauces and syrups but they have a nasty chemical taste and i did not like them...Also because i have lost 4 stone since january 2022,skinny asked me if i wanted to be part of a success story to which i agreed... Only for skinny to twist all the imformation i provided them on how i lost the weight... into my weight loss being because of their products even though i lost my first 3 and a half stone with my own diet and excercise plan i made without using their disgusting chemical tasting products and i only placed 1 order with them an threw all the skinny sauce an syrups i had bought in the bin!!!

This is then when i found out about eat lean.

I bought some of their sauces and tryed each 1 yeaterday and i can safely say THESE are what i was after.Im amazed at how good eat lean sauces taste and i also noticed that they do syrups so i will definately be trying eat leans syrups for my organic doughtnuts and brownies.

Thankyou eat lean for providing decent products.It would be nice to see some mayo,chilli mayo,garlic and herb,thousand island sauces in their range but the bbq,sweet chilli and piri piri are all fantastic...you have now got a customer for life thankyou very much,im truly greatful 😁👍🏻

29 December 2022
Unprompted review
Rated 1 out of 5 stars

Mouldy

Seems there is a issue with this cheese as so many people seem to have mouldy cheese. Including me. Ruined pizza making night with my son.

28 December 2022
Unprompted review
Rated 5 out of 5 stars

Expensive but a game changer

Expensive but a game changer. Having being recently diagnosed with high cholesterol the fear of a cheeseless life was thrown upon me. *Weeps* but… Hurrah for eatlean! Cheesy goodness is now back on the menu. The relief was immense, the delivery swift and the products top class.

20 December 2022
Unprompted review
Rated 5 out of 5 stars

Placed my order,2 days later it…

Placed my order,2 days later it arrived.Communication via email was excellent.Very happy with the price.Best off all the cheese is lovely,and the cheese melts are delicious.I tried the sugar free sauces and could tell no difference in flavour.so glad I come across eatlean.

18 December 2022
Unprompted review
Rated 5 out of 5 stars

I think these are brilliant products

I think these are brilliant products. The very low fat one is good for melting , pizza etc, the tasty version subs for any time you might need cheese. Obviously they arent like a sharp cheddar or a ripe Brie, but I can now have cheese everyday and keep those for special occasions. Otherwise I had to stop eating cheese ordinarily . Products are great.

11 December 2022
Unprompted review

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