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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers appreciate the products, especially the cheese, finding it tasty and a good option for a healthier diet due to its low fat and high protein content. People often highlight the convenience of the products and their suitability for various dishes. However, some people were dissatisfied with the order and delivery process, citing issues like delayed shipments, items arriving warm, or incorrect orders. A few customers also mentioned problems with product quality, such as receiving moldy cheese or items that didn't melt as expected. Communication from customer service was also a concern for some, with reports of unresponsiveness or difficulty in resolving issues.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the delicious taste and high protein... See more

Quality

People report ambiguous experiences with quality. Many customers praise the delicious taste, good melting... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers praise the ease of ordering,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the quick delivery, reasonable... See more

Customer service

Consumers find customer service experiences to be ambiguous. While some customers praise the professionalism,... See more

Based on these reviews

Rated 4 out of 5 stars

*** Update - now arrived. I did have to chase this up but there had been an issue with delivery of part of my order to their stocks. Better communication would have helped. They did respond and f... See more

Rated 4 out of 5 stars

Overall cheese tastes great (normal & mature are the best, chilli is decent, smoked is crap). The cream cheese is good too. I love cheese but won't eat it normally due to fat and calories, eatlean h... See more

Rated 4 out of 5 stars

We eat this cheese to reduce the fat intake. The company is fine - can't fault them. Except that they only offer the cheese in 200gm packs - so I have to order 9 or more to last sufficient time betw... See more

Rated 4 out of 5 stars

Nice when everything runs smoothly but when something goes wrong Don't expect any contact or help THEY WILL JUST IGNORE YOU Royal Mail Have messed up and sent my 10 blocks of cheese to the wrong... See more


Company details

  1. #68 of 75 best companies in Online Food Ordering Service
  2. #69 of 72 best companies in Food producer
  3. #57 of 59 best companies in Food products supplier

Written by the company

PROTEIN PACKED, LOW FAT, SUPERCHARGED CHEESE 💪 40% more protein 🏃 90% less fat 👇 50% fewer calories Cheese made to fire up your tastebuds and fuel your body. A natural source of protein, no nasties, no nonsense, just game-changing macro's (and an epic melt!


Contact info

3.6

Average

TrustScore 3.5 out of 5

612 reviews

5-star
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1-star

Replied to 15% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Delivery dates not reliable

*** Update - now arrived. I did have to chase this up but there had been an issue with delivery of part of my order to their stocks. Better communication would have helped. They did respond and follow up for me and even gave me a discount code to use next time as a gesture of goodwill.

I do like these products but delivery is very hit and miss.
When I ordered 2 days ago it said 1-2 days express delivery.
The ordered hasn't even been dispatched yet.
Reached out via email earlier on and nothing. Rather disappointing.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Just recently got my subscription and…

Just recently got my subscription and have realused how much more healthy I feel eating a high-protein low fat cheese. I ordered the snack bars as well which are amazing and convenient. Got none left noe so am going to increase my order as the life on the cheese is great too

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Repeat customer as the cheese is excellent and much healthier than your average cheese.

I have ordered a few times from Eatlean and love their products. They keep adding new products which are all excellent. I can't get enough of their new chilli cheese.
The prices may seem a little higher compared to standard supermarket prices, but given the low fat to high protein ratio, if you are trying to stick to a healthier diet while still enjoying cheese, it's well worth it.
If I ever have an issue (delivery, or short dated items etc) the customer services team are excellent and have you sorted out really quickly.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Arrived not chilled at all & short dated

Arrived not chilled at all, and for being a bulky order the dates where the start of Feb 2026. This is after waiting about 2 months on my initial order!!! This new one took almost another 2 weeks!

Very frustrating and disappointing.

1 December 2025
Unprompted review
Rated 4 out of 5 stars

Tastes great, macros great, shipping needs work.

Overall cheese tastes great (normal & mature are the best, chilli is decent, smoked is crap). The cream cheese is good too. I love cheese but won't eat it normally due to fat and calories, eatlean has allowed me to put cheese back into my daily diet and I love it.

Only issue (aside from the smoked cheese haha) is the packing. There's not enough ice packs in there and the cheese doesn't arrive sufficiently cold. It's turned up room temp a few times.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

less fat than standard cheese taste really good

After major surgery I was told I needed more protein less fats. I love cheese in moderation but could not find a brand I liked. My husband bought me a pack of this from the shop and it was perfect. So I placed one order before these 2 and found I really liked the cheese so wanted to try other things in the range. . The extra mature has a nice strong flavour and the original is more mild. I bought the spread and snack bars as well even the kids like the snack bars. Oh and the bites packs are so good means I can have a snack without the guilt and that has 3 flavours available too. Needless to say I took advantage of the deals over the last few days and stocked up as they have a good BBE date on the product.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Came a day and a half after i placed…

Came a day and a half after i placed order, Been buying this cheese for a long time and have never had a bad service, customer service respond quickly, ordered another 16 blocks, fantastic for making my own pizzas and topping for a variety of dishes without feely guilty, low fat and high protein and at a reasonable price,Initially i were peeved they stopped selling the blocks in supermarkets but it actually works out cheaper for me to buy in bulk as it has 3-4 months date on it but it doesn't last that long before i need to order more.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

A great product

A great product for those trying to avoid saturated fats, delivery always quick and brilliant packaging. Staff always helpful. Many thanks!

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Love the healthy eatlean cheese order #El1030

Love the healthy eatlean cheese, I place many orders with this company, I normally order 15 blocks of eatlean cheese at the time , they come well sealed and keeps in fridge fresh for long time , I have tried all the other options of cheese and they are all nice, the delivery is quite quick, and if I ad to get in touch with customer service they reply with a quick response, overall I'm happy customer, keeps my cholesterol low

12 November 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality

I purchased directly from their website. Two of their cheese blocks arrived covered in mould. How disgusting. I Sent an email to their customer service with all the required information, photos, batch number etc and have not heard back in nearly a month. Mouldy cheese is bad but not acting to resolve the issue is just poor customer service. I note they do not allow reviews for their products on their website, and after reading forums and seeing how often this occurs, I understand why. I am thinking of giving the cathedral high protein cheese a try instead.

7 September 2025
Unprompted review
Rated 4 out of 5 stars

Long waiting time... customer service must be improved

Communication should definitely be improved. It shouldn't be the customer chasing his parcel but the other way around. Customer should be kept updated about the status of his order and the expected delivery date. Being left with no feedback whatsoever after having paid for an order, drive the customer to frustration, easily assuming to have fallen into a scam.
After 5 days from my order, since the Royal Mail tracking number assigned to it was still showing "not received yet into our system", i asked infos with a message to the customer service mail address. Customer Service phone number was never answered, always waiting music.
Within 24 hours i received a reply explaining the reason of the delay (some items not in stock) and an expected delivery date. A few days later, the same member of the staff, updated me with an additional mail, to make me aware of a further delay and a final delivery date.
I've got my delivery as for their final communication 11 days after the order.
Products were as expected, long BB date, in good shape. Plenty of packaging.
If placing a variegated order, be expected to wait for delivery.

28 September 2025
Unprompted review

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