Ebenegate Reviews 

4,102
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,852 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful staff members for being extremely helpful, polite, and deeply understanding during difficult financial situations, debt concerns, and stressful moments. People also highlight the exceptional customer service provided daily, noting that queries are answered promptly and helpful professionals quickly put all worries entirely at ease. However, some people mentioned receiving unexpected payment reminders or experiencing frustrating communication gaps regarding their ongoing case files and account records. A few reviewers felt that proper follow-up support unfortunately fell short once initial payment arrangements were successfully completed and officially set up.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally polite,... See more

Service

People report positive experiences with service, frequently praising staff members for being extremely... See more

Response time

Users describe positive interactions with response time, noting that reviewers received quick answers and... See more

Payment

Reviewers mention ambiguous feedback about payment, noting that some consumers felt great relief as staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to a guy called Trevor regarding my recent enquiry 28/07. What can I say he new exactly how to assist very polite I was quite surprised to be honest......Give the guy a pay rise because if that'... See more

Company replied

Rated 5 out of 5 stars

My call was answered by Sarvesh. He was courteous at all times and fully understood what my queries were about and explained everything to me clearly and totally put my mind at ease.A very nice exper... See more

Company replied

Rated 5 out of 5 stars

Been going out of my mind with worry over debt the relief is indescribable, I can sleep at night again. All staff polite friendly helpful not one bit judgemental wich, had stopped me reaching out earl... See more

Rated 5 out of 5 stars

I have spoken to Nancy Mangongera today regarding some of my queries regarding the modifications and she was very helpful and polite and has explained to me the things that I need to do with regards t... See more


Company details

  1. Insolvency service

Written by the company

Ebenegate is a leading managed service company that specialises in supporting clients during their insolvency journey. We’ve helped over 185,000 people manage their debt through solutions such as Individual Voluntary Arrangements, Protected Trust Deeds and the Debt Arrangement Scheme.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,102)

1,841 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jayshree Ramkhelawon,

I just had to make a call to Ebengate and was spoken to by Jayshree Ramkhelawon, who was lovely she was very helpful and didn’t make me feel small which is rather unusual

29 September 2026
Unprompted review
Rated 5 out of 5 stars

10 out of 10

10 out of 10 Mikeal Dhalapah
Honestly the most implicated, professional and prompt agent ever. Showing compassion and care, helping people in need, great company and staff. Truly much appreciated!

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service from Start to Finish

After worrying about being on an IVA, this company has been fantastic from start to finish. Every person I have spoken to about various things throughout the 5 years has been clear, precise and informative. I cannot recommend this company enough.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Been going out of my mind with worry…

Been going out of my mind with worry over debt the relief is indescribable, I can sleep at night again. All staff polite friendly helpful not one bit judgemental wich, had stopped me reaching out earlier than I have. Thank you as well to Twahir for sorting the confusion over the Direct Debit out for me.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Dilesh was absolutely fantastic

Dilesh was absolutely fantastic. I had an account query which was handled efficiently and warmly, and Dilesh took the time to outline next steps in full. My overall experience has been exemplary and this is typified by Dilesh's outstanding knowledge and manner. I'd 100% recommend Ebenegate and Dilesh is a credit to your team.

25 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look