Ebico Reviews 1,994

Increased direct debit by 25% in the summer, when annual consumption was less than predicted in total. I called them and they promised to put me on meter reads rather than fixed DD but this did not happen. Watch out for tariff end date, which could be 18 months after starting, as you can get caught by early exit fee!

Unsatisfactory up to this point.

Waiting for the correct readings to be applied to the account five months after the account was opened.
Ebico seem unable to transcribe numbers, count and work basic math.
Currently billed for in the region of £200 extra as a result of an initial meter reading that came out of thin air. The correct reading was supplied!
This "made up" meter reading being a value lower than an actual reading almost two months previous!
When contacted, was informed they were unable to change their bill (which is blatantly incorrect) and the operator seemed determined to drag out the call for as long as possible.
For what end the call was dragged out or why the customer would wish to hear about the operators personal dealings with landlords and how they run their own finances was and still is unclear.

Apart from this on-going saga of incompetence, their energy plan is quite competitive (imo) and they have the potential to be one of the leaders in the market.

However the experiences so far leave a lot to be desired.

I tried repeatedly to reduce my direct debit to debit to minimum as I was not using any gas but is was ignored. Still paying for gs I am not using

Cheap no standing charges good communication

Poor customer service, bad website, unreasonable monthly payment levels, and bills issued with errors.

Very happy with Ebico’s service and prices. Much cheaper than all of the larger gas and electricity suppliers. Even better that they a not for profit organisation so no share holders to pay.

They do what they say they will and don't try to cheat you so they are infinitely preferable to Solarplicity - they previous energy supplier that supplied the property.

I picked ebico because of the very little energy I use and with no standing charge it is better for me...

The price went up to a bit more than I expected.

Have not got one scrap of paper yet but managing anyway.Following the demise of my previous supplier there was some accidental confusion but this was sorted out with no hassle.Things look good so far.

Every thing has gone smoothly .What more can u ask 4 but a stress free life.

Seamless, easy switch with excellent customer service,Well done!

It is a fair company with a good web site, I could not be more satisfied.
It is also the only company I know that does not make you have a standing charge.

Great to have a plan with no standing charge whilst our house was empty.

👍love everything about them, start from customer service to bill

After initial problems with locating address of outbuilding very good.

Good experience. No standing charge; reasonable prices; easy-to-use website. A ~"Ronseal" company.