The Ebor Jetworks Ltd Reviews 

248
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Came to my rescue having lost one of my jet earrings which were given to me as a present. A friend was visiting Whitby and took my earring with her to see if she could find an exact replacement pair,... See more

Rated 5 out of 5 stars

Online ordering was easy, and my pieces arrived more quickly than expected (especially as they needed to be shipped internationally!). I am pleased with the overall look and quality of what I order... See more

Rated 5 out of 5 stars

My necklace was posted quickly and with international tracking emailed through (important detail if ever there's a delay). It came quickly, not that that's in the jetworks control but just a note that... See more

Rated 5 out of 5 stars

I found this shop after looking for a mourning locket for my sister. It's a simple contemporary design and perfect for storing a photo and hair, not too heavy either. I made a perspex window for each... See more

Company details

  1. #20 of 291 best companies in Jewellery shop
  2. #1 of 2 best companies in Heritage museum
  3. #1 of 3 best companies in Heritage Preservation
  4. #8 of 46 best companies in Jewellery manufacturer
  5. #1 of 1 best companies in Lapidary
  6. #1 of 1 best companies in Natural history museum

Written by the company

Whitby Jet jewellery, traditionally hand crafted in historic Whitby Jet workshop. Genuine Whitby Jet certified by our Accredited senior Gemmologist


Contact info

5.0

Excellent

TrustScore 5 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(248)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Distictive product

Very pleased with the cross I bought. It is very well made and I appreciated the fact that one could choose from different chain lengths. The information leaflet that came with it was also useful. My only issue was that although the item was shown as in stock the information regarding delivery time was not clear. However, a subsequent communication from Ebor clarified how the cross was actually made to order, and showed a very personal and helpful response. A good company to deal with.

26 July 2022
The Ebor Jetworks Ltd logo

Reply from The Ebor Jetworks Ltd

Thank you for your positive review and feedback. Glad to hear that you like the cross, its really quite an eyecatching piece i feel. I will look into adding to and clarifying the info on the order confirmation message as although it does say on the shop page that pieces can take up to 7 working days as most are made to order ( 'in stock' on the website means we have the settings ready, we still have to cut and set the stones), i appreciate it probably is easy to miss in the overall process of making an online purchase, I was very concerned to read that the order took "several weeks' to arrive. I checked with Royal Mail as i was worried it may have gone astray for a while but the package was signed for at the delivery address on 15th July after being ordered on the 7th July, so not as disasterous my original interpretation of "several weeks" thankfully. Thanks again for your custom and for taking the time to give us your feedback, both of which are very much appreciated. Hope we can be of service again in the future.

Rated 5 out of 5 stars

Very satisfied.

Good service, item arrived well packaged and in good time.

16 July 2022
The Ebor Jetworks Ltd logo

Reply from The Ebor Jetworks Ltd

Thanks Gareth, your feedback and custom are both very much appreciated.

Rated 5 out of 5 stars

jettastic

great product and great quality .only quibble is delivery could be quicker apart from that 10/10

11 July 2022
The Ebor Jetworks Ltd logo

Reply from The Ebor Jetworks Ltd

Thank you for taking the time to leave this 5 star review. We always aim to get pieces out within the stated 7 working days and can try and get them made and to customers earier if time is critical and they let us know. Hope we can be of service again in the future.

Rated 5 out of 5 stars

Excellent Ebor Jet Works

Have previously purchased from The Ebor Jetworks many years ago whilst on holiday in Whitby.
So when it came to buying for a 30th birthday present there was no hesitation.
Beautiful jet, made by a talented company.
Even the packaging was super!

12 June 2022
Rated 5 out of 5 stars

Whitby jet necklace from Ebor Jetworks

Ordered Whitby jet necklace online, from Ebor Jetworks, for a birthday gift. Arrived well packaged, in a box and with a gift bag. Beautiful necklace , and good price too.
I would recommend Ebor Jetworks to anyone looking to purchase a special handmade gift 😊

7 April 2022
Rated 4 out of 5 stars

Beautiful jewellery

Beautiful jewellery. Eventually received my earrings safely but I had to contact after a few days of ordering as they still had not arrived safe...after having no option but the pay almost £7.00 for special delivery, I expected them to arrive much sooner than they did, so I was concerned they had been lost in transit. Absolutely over the moon with them product and will definitely be a return customer despite this hiccup.

21 March 2022
Rated 5 out of 5 stars

Absolutely beautiful

Absolutely beautiful! Perfect gift for my mum on my wedding day - she loved them! The pictures on the website do not do the jet justice - much more gorgeous in real life!
Awesome service in terms of packaging and delivery too!
Thank you- 😊

8 February 2022
Rated 5 out of 5 stars

Neice buying her ring

Yesterday we visited Ebor my neice sister and myself. I watched David at work then warmed myself by the wood burner . My neice spent ages choosing her very special ring but you let her take her time adding help when needed. Thank you for your time and patience

17 January 2022
Unprompted review
Rated 5 out of 5 stars

Great jewellery at a competitive price…

Great jewellery at a competitive price with good service and quick delivery. All you can ask for really. Have shopped here on four occasions now, wouldn’t if any of the above was missing. Great family run business.

30 December 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look