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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from creating cards to managing collections. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with gift card redemption and a lack of responsiveness to inquiries regarding these matters. A few people also felt that the company's approach to resolving payment disputes was not ideal.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the exceptional helpfulness and efficiency... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting its efficiency and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

User experience

People report positive experiences with user experience, finding the platform easy to set up, use, and share.... See more

Service

Consumers find service to be positive, highlighting its efficiency and helpfulness. Many reviewers praise the... See more

Based on these reviews

Rated 5 out of 5 stars

Great idea in times of Hybrid working and unable to get colleagues to sign a card for someone. Plus with the card being electronic, it doesn't get lost in a pile of files with someone forgetting t... See more

Rated 5 out of 5 stars

I needed my ecard gift voucher resent after I misplaced my email. Dayana from Support responded to me super quickly and resolved my issue and sent me my gift card link within 2 hrs with the little inf... See more

Rated 5 out of 5 stars

This was my first time using EcardForest, and I was drawn to their vivid and cheerful card designs. However, I encountered an issue with the PDF download—the Chinese fonts were missing entirely. I’m... See more

Rated 5 out of 5 stars

Ecard Forest basically organised the card and gift for us as a colleague was leaving. The process was so easy, basically I chose a card and then send the link in an email to everyone to sign. Even bet... See more


Company details

  1. Greetings Card Shop
  2. Artist
  3. Craft shop
  4. Web collaboration platform

Written by the company

EcardForest offers online group ecards. Our goal is to enable easy group signing no matter the distance, while being ecologically friendly at the same time. We have an amazing selection of handmade birthday, farewell, baby and wedding ecards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

425 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Really good service and beautiful cards.

I initially experienced some issues with getiing a printout and reached out for help. The team was extremely helpful and very prompt in responding to emails. This was my first time using these e cards service, and will happily use it again. I would also recommend it to my colleagues. Thank you once again for the propmt and great support :)

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Fast and Courteous Reponse

The fast and courteous response was greatly appreciated. I made the mistake of selecting the incorrect delivery date but Dayana was able to address my mistake. Thank you so much!

25 June 2025
Unprompted review
Rated 4 out of 5 stars

Solid and Functional, with Room to Grow

Good - does the job well and is easy to use—no signup required, which is a big plus. However, there’s definitely room for improvement. The selection of card designs and text styles could be more diverse and visually appealing. Usability could also be enhanced, particularly around editing options. Once a card is sent, it becomes locked, which can be limiting. Ideally, the card owner should retain the ability to make edits post-send, especially to accommodate late additions or belated signatures.

10 June 2025
Unprompted review
EcardForest logo

Reply from EcardForest

Hi Alice,

Sorry about your bad experience. Just a small correction, the card owner does retain the ability to make corrections post-send.

It's only once the card is viewed that it gets locked. We will look into making the card unlockable again by the admin.

Rated 5 out of 5 stars

I’ve had a great experience using this…

I’ve had a great experience using this EcardForest company! The designs are beautiful, the interface is easy to use, and sending cards takes just minutes. I love the variety of styles—there’s truly something for every occasion. It’s a thoughtful and convenient way to stay connected with people I care about.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Goes above and beyond

I accidentally deleted my e card which i received from colleagues for my retirement. It was one of the most treasured possessions I had and it was such a fabulous gift to me. I had meant to get it printed but had put it on the long finger & I couldn’t retrieve it. I contacted the company & asked if they could help find it for me. It was a big task for them to find it but they did and sent it to me. I am just so thankful & can’t praise this company high enough. I would highly recommend using this service.

19 June 2025
Unprompted review
Rated 1 out of 5 stars

Impersonal rubbish and they took 5% to…

Impersonal rubbish and they took 5% to convert cash to a gift card that's any use unless you want brands or food chains.

Would never use again

17 June 2025
Unprompted review
EcardForest logo

Reply from EcardForest

Hello Pete,

Millions of people enjoy our "impersonal rubbish".

"Would never use again" is a funny way to put it as it's your colleagues who decided to use us to send you a card, and it seems you are just dissapointed in them.

Amazon is the ONLY gift card, where we require a 5% fee to cover the free VISA & Mastercard contributions, and this is all explained beforehand. John Lewis, M&S, and 100s of others don't have any fees.

If you had just written to us and explaining it means a lot to you, we would have waved the £1 fee for Amazon as well.

Rated 5 out of 5 stars

Great site which our organisation use…

Great site which our organisation use for all of our group cards. A nice selection of designs; straightforward to create a card; you can insert photos and gifs and it is easy to add a gift collection. Highly recommended.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Customer support is excellent!

Customer support is excellent!
There is a wide choice of card and the online system is straightforward to use but it’s not just an impersonal process. The team were helpful and supportive when I needed them. This is an excellent way to reach many people who want to send their greetings. The process was smooth from beginning to end. I will definately recommend them.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

It's easy to create a group card online, including giving money as a group. I had to refund money I had collected and Dayana from customer service responded immediately and took care of it. I was very grateful. Thank you!

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Great cards for any event

Great cards for any event, either birthday, promotion, or anything really! Love the design and the lovely customer support from the team, got a response back within minutes from the lovely staff!

Thank you!

6 June 2025
Unprompted review

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