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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from creating cards to managing collections. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with gift card redemption and a lack of responsiveness to inquiries regarding these matters. A few people also felt that the company's approach to resolving payment disputes was not ideal.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the exceptional helpfulness and efficiency... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting its efficiency and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

User experience

People report positive experiences with user experience, finding the platform easy to set up, use, and share.... See more

Service

Consumers find service to be positive, highlighting its efficiency and helpfulness. Many reviewers praise the... See more

Based on these reviews

Rated 5 out of 5 stars

Great idea in times of Hybrid working and unable to get colleagues to sign a card for someone. Plus with the card being electronic, it doesn't get lost in a pile of files with someone forgetting t... See more

Rated 5 out of 5 stars

I needed my ecard gift voucher resent after I misplaced my email. Dayana from Support responded to me super quickly and resolved my issue and sent me my gift card link within 2 hrs with the little inf... See more

Rated 5 out of 5 stars

This was my first time using EcardForest, and I was drawn to their vivid and cheerful card designs. However, I encountered an issue with the PDF download—the Chinese fonts were missing entirely. I’m... See more

Rated 5 out of 5 stars

Ecard Forest basically organised the card and gift for us as a colleague was leaving. The process was so easy, basically I chose a card and then send the link in an email to everyone to sign. Even bet... See more


Company details

  1. Greetings Card Shop
  2. Artist
  3. Craft shop
  4. Web collaboration platform

Written by the company

EcardForest offers online group ecards. Our goal is to enable easy group signing no matter the distance, while being ecologically friendly at the same time. We have an amazing selection of handmade birthday, farewell, baby and wedding ecards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

424 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

The process was very easy …

The process was very easy and the team respond quick if you need help.
Only downside is the charge for processing cash transfers, it is quite high which takes money away which has been donated by friends.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Good service

ECard forest website is easy to use and when I did have difficulty I contacted support and Dayana replied back quickly and resolved the issue straight away and was friendly and professional.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Incredibly helpful and very quick response. I stupidly left it really late to redeem a voucher, but huge thanks to Dayana who sorted this out for me so quickly and saved dinner! Highly recommended!

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful products and great service

Beautiful products! I used EcardForest for a colleague's baby shower and everything went well. I had an issue with the pot but Dayana from the team was able to help me very fast. My colleague was very pleased

2 March 2026
Unprompted review
Rated 5 out of 5 stars

I recently needed to send a “Get Well…

I recently needed to send a “Get Well Soon” e‑card, but the scheduling date I needed wasn’t showing as an option. I reached out to customer service, and Dayana responded quickly and professionally. She guided me step‑by‑step on how to take and share a screenshot so she could better understand what I was seeing.
Once I sent it, she immediately identified the issue and fixed it without any unnecessary back‑and‑forth. I truly appreciated how she understood the situation right away, communicated clearly, and resolved everything efficiently.
Thank you, Dayana, for your patience, clarity, and fast resolution — your excellent service made the whole experience smooth and stress‑free.

27 February 2026
Unprompted review
Rated 4 out of 5 stars

Good cards + customer service

Nice selection of cards. Easy to use. Note that 6.9% of any pot is taken as an admin fee for receiving funds to a bank account - but other options (e.g. vouchers) are available. I found the customer service really helpful and fast to respond.

2 March 2026
Unprompted review
EcardForest logo

Reply from EcardForest

Hi Olly, thanks for the review and your kind words!

Just wanted to mention that maybe there was some misunderstanding: pots are free and there are no admin fees.

There’s only a fee for a bank account payout which is not there for the normal flow of the recipient choosing a gift card.

Rated 5 out of 5 stars

Our team has enjoyed using EcardForest

Our team has enjoyed using EcardForest for sending office bday love. It really helps with some of our office working from home. Customer service is so helpful and have responded immediately for help with change of emails and updating our account. Thank you for this creative service you provide!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I've used this ecard service several times now for personnel in my team located around the globe. Love the service, easy to use, share and present to the recipient. Highly recommend

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Ecardforest endorsement

Have used Ecardforest for the last two years and enjoyed the ability to add a pot (or not) of $$ to be redeemed against a voucher by the recipient. And by supporting them, we support trees being planted. The choice restriction deserves a 3 or 4 as would like more choice for the professional world. BUT, the support and service and responsiveness from the team (thank you Dayana) earns them a 5.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service.

This was a great surprise when I got this card and then I didn’t know how to get the money off of it and I emailed e-card forest and they were very helpful and responsive.Dayana helped me and she was great

24 February 2026
Unprompted review

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