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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, finding the platform easy to navigate and the training straightforward. Many appreciate the clear and concise instructions, making the learning process enjoyable and stress-free. The quality of the training materials, including videos and content, is frequently highlighted as excellent, with many finding them informative and easy to understand. However, some people were dissatisfied with certain aspects, mentioning that the videos could be boring or that the questions were sometimes tricky or difficult to understand, especially for those with dyslexia or for non-native English speakers. A few customers also experienced issues with accessing their training or found the lack of interaction in the courses to be a drawback.

What people talk about most

User experience

People report positive experiences with user experience. Customers praise the ease of navigation,... See more

Website

Users describe positive interactions with the website, finding it easy to navigate, access, and use. Many... See more

Instructions

Reviewers mention positive feedback about instructions. Customers found the guides and courses easy to... See more

Quality

Consumers find quality to be positive. Many reviewers praise the training as excellent, precise, and... See more

Staff

Customers had positive experiences with staff. Reviewers praised the staff for their amazing support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to read documents and bullet points. A detailed description of the topic, and understanding of information. You can take as many times to read and do your exams, until you are completely sa... See more

Company replied

Rated 5 out of 5 stars

After being explained that you don't have to leave a review to proceed on each course and many emails asking me to change my review to something more positive... What a fantastic app, it has been... See more

Company replied

Rated 5 out of 5 stars

I'm not the most technically minded, I've been a care worker for over 10 years and I use to dread the online training, but I have to say I only started my training yesterday with ecert online and I ha... See more

Company replied

Rated 5 out of 5 stars

We were gutted when you stopped doing paper based training. However, your support has been amazing and all the staff adapted well to this change. We love it, it’s easy to fit it in where we have a... See more

Company replied


Company details

  1. #14 of 17 best companies in Occupational Safety and Health
  2. #63 of 96 best companies in Career and Education Provider
  3. #7 of 7 best companies in Emergency Training
  4. #20 of 36 best companies in Mental Health Services
  5. #44 of 53 best companies in Training Centre

Written by the company

At eCert Training, we specialise in providing high-quality, CPD-accredited courses tailored for the healthcare sector. With a focus on compliance, skill-building, and career advancement, we offer a range of certifications designed to meet the latest industry standards. Our courses are crafted by industry experts and delivered through a user-friendly learning management system (LMS), making it easy for learners to study at their own pace, track progress, and achieve their goals. eCert Training is committed to helping individuals and organisations maintain compliance, improve safety standards, and foster a culture of excellence in healthcare. What sets us apart: Flexible Learning: Access courses anytime, anywhere, with on-demand support. Accredited Certifications: Recognised by CPD and built to meet UK standards. Expert Content: Developed and regularly updated by healthcare professionals. Customer-Centric Support: Our responsive support team is dedicated to assisting learners every step of the way. Choose eCert Training for reliable, comprehensive healthcare certification that you can trust to build your skills and advance your career.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

It was informative

It was informative

7 March 2026
ecert Training logo

Reply from ecert Training

Hi Maria,

Glad to hear it was informative for you. Hope it comes in useful!

All the best,
Sarim Rafi
The ecert Training Team

Rated 5 out of 5 stars

It was user friendly and provided…

It was user friendly and provided opportunities for practice.

27 February 2026
ecert Training logo

Reply from ecert Training

Hi Moji,

The practice opportunities are something we put a lot of thought into, so it's brilliant to hear they made a difference for you.

Warm regards,
Sarim Rafi
The ecert Training Team

Rated 5 out of 5 stars

The experience was good and informative…

The experience was good and informative on all the ecert training that I have just completed

24 February 2026
ecert Training logo

Reply from ecert Training

Hi Angela,

Completing the full suite of training is no small thing, so well done on getting through it all. Glad it was a good and informative experience throughout.

Cheers,
Sarim Rafi
The ecert Training Team

Rated 3 out of 5 stars
ecert Training logo

Reply from ecert Training

Hi Stefania,

Having to struggle with logging in regularly is really frustrating and not the experience we want for anyone. I'll be sending you an email directly so we can look into what was happening on your account and get it sorted properly.

Kind regards,
Sarim Rafi
The ecert Training Team

Rated 5 out of 5 stars

The video was interesting and done by…

The video was interesting and done by someone who made it easy listening..Straight forward and interesting..

2 March 2026
ecert Training logo

Reply from ecert Training

Hi Lisa,

Having a presenter who makes the content easy to listen to really does make a difference, so it's great to hear that came through. Straight forward and engaging is exactly what we aim for.

Best regards,
Sarim Rafi
The ecert Training Team

Rated 5 out of 5 stars

My learning experience was great with…

My learning experience was great with proper illustrations and examples to drive home every point.

20 February 2026
ecert Training logo

Reply from ecert Training

Hi Mide,

Illustrations and examples that actually drive the point home rather than just pad things out are exactly what we try to build in, so it means a lot to hear that worked well for you.

Cheers,
Sarim Rafi
The ecert Training Team

Rated 5 out of 5 stars

Great

Great experience

5 February 2026
ecert Training logo

Reply from ecert Training

Hi Lynn,

We're absolutely thrilled to hear your experience was a great one! 🌟

It’s always rewarding to know our platform is making a real difference. Thanks for taking the time to leave such positive feedback. We truly appreciate your support.

Warm wishes,
Sarim Rafi
The ecert Training Team

Rated 5 out of 5 stars

Excellent company

Excellent company

18 May 2025
ecert Training logo

Reply from ecert Training

Hi Funmilayo,

Thank you so much for the 5-star review! 🌟

We’re delighted to hear that you had a positive experience with ecert Training. Your feedback truly means a lot to our team, and we’re glad we could support your training journey.

If there’s ever anything more we can do to help, don’t hesitate to get in touch. Thanks again for your trust and support!

Best Regards,
Sarim Rafi
The ecert Training Team

Rated 1 out of 5 stars

Will like to do more of your training

I really like the training, it is explicitness is too notch

27 January 2026
ecert Training logo

Reply from ecert Training

Hi Flora,

Thank you for taking the time to leave a review.

I am really pleased to hear you enjoyed the training and found it clear and detailed. We would love to support you with more courses in the future.

If there is anything we could have done better, please feel free to get in touch with us. We will be happy to help.

Kind regards,
Sarim Rafi
The ecert Training Team

Rated 5 out of 5 stars

Because I found the course more…

Because I found the course more educative and interesting

30 January 2026
ecert Training logo

Reply from ecert Training

Hi Igbolaye,

Thank you for your review.

I am pleased to hear you found the course educational and interesting. If you need any help from us, please feel free to get in touch. We are happy to help.

Warm regards,
Sarim Rafi
The ecert Training Team

Rated 4 out of 5 stars

It’s ok but a lot of your answers…

It’s ok but a lot of your answers contradict the text for eg temps in the food safety

24 January 2026
ecert Training logo

Reply from ecert Training

Hi Wendy,

Thank you for your feedback.

We’re sorry to hear that some of the answers felt as though they contradicted the course text, particularly around food safety temperatures.

We would be happy to look into this further, as we want the guidance and questions to be clear and consistent throughout. I have sent you an email regarding this, so we can get a few details and look into it properly.

Kind regards,
Sarim Rafi
The ecert Training Team

Rated 5 out of 5 stars

....

easy to access

19 January 2026
ecert Training logo

Reply from ecert Training

Hi Amy,

Thank you for your feedback.

We’re pleased to hear you found the course easy to access. Having quick, reliable access makes a big difference, especially when training needs to fit around work and other commitments.

If anything ever doesn’t load as expected or you need a hand, please do get in touch.

Kind regards,
Sarim Rafi
The ecert Training Team

Rated 5 out of 5 stars

really enjoyed it and was easy to…

really enjoyed it and was easy to understand

22 January 2026
ecert Training logo

Reply from ecert Training

Hi Kerry,

Thank you for your feedback.

We’re really pleased to hear you enjoyed the course and found it easy to understand. Clear, practical training is exactly what we aim to provide, so it’s great to know it landed well for you.

If you need any help with future courses or have any questions, please do get in touch.

Kind regards,
Sarim Rafi
The ecert Training Team

Rated 5 out of 5 stars

Easy to use.

27 January 2026
ecert Training logo

Reply from ecert Training

Hi Wendy,

Thank you for your feedback.

We’re glad to hear you found the platform easy to use. It’s our goal to make training simple, accessible, and impactful, and feedback like yours keeps us motivated.

If you need support with anything while using the platform, please do get in touch. We are happy to help.

Kind regards,
Sarim Rafi
The ecert Training Team

Rated 5 out of 5 stars
ecert Training logo

Reply from ecert Training

Hi Warren,

Thank you for your feedback.

We’re really pleased to hear you felt the experience was great all round. It’s always good to know the course content and the platform worked well for you from start to finish.

If you need any help along the way, please feel free to get in touch.

Kind regards,
Sarim Rafi
The ecert Training Team

Rated 5 out of 5 stars

It was quick and easy to get back and…

It was quick and easy to get back and do my assignment

17 January 2026
ecert Training logo

Reply from ecert Training

Hi Grace,

Thank you for your feedback.

We’re pleased to hear it was quick and easy to get back in and complete your assignment.

If there is anything else we can help with, please do get in touch.

Kind regards,
Sarim Rafi
The ecert Training Team

Rated 5 out of 5 stars
ecert Training logo

Reply from ecert Training

Hi Mark,

Thank you for your feedback.

We’re glad to hear you found the course straightforward and easy to follow. That’s exactly what we aim for.

If there is anything else we can help with, please do get in touch. We are happy to help.

Kind regards,
Sarim Rafi
The ecert Training Team

Rated 5 out of 5 stars

Excellent courses!

14 January 2026
ecert Training logo

Reply from ecert Training

Hi Mr Gardner,

Thank you for your feedback.

We’re really pleased to hear you found the courses excellent. It’s great to know the training met your expectations.

If there is anything else we can help with, please do get in touch. We are happy to help.

Kind regards,
Sarim Rafi
The ecert Training Team

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