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EchoRoam provides instant, borderless travel eSIM data across 190+ destinations globally. Designed for holidaymakers, business travelers, and digital nomads, EchoRoam eliminates international roaming fees and physical SIM card hassles.
Australia
3.4
3 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I was not able to install eSIM on my I-phone. Oscar Zhou helped me via e-mails and sorted out the difficulties. Very friendly and caring e-mails and great quick service. That is what I expect, myself being an International Sales Professional for many decades.
Uday
Reply from Echoroam
Hi Uday!
It was a pleasure communicating with you. I'm glad I could help!
Have a safe trip!
Oscar Zhou
Reply from Echoroam
Hi there,
From our records it appears that a full refund was issued by our customer service team.
We apologise for the inconvenience.
Thanks,
Oscar
Never got an actual 5G connection. And the 4G latency was huge, up to 1s at some point. Eventually I had to buy an e-sim from another provider in Singapore to get an actual bandwidth to work with.
Edit: I bumped the rating to 3 because they actually refunded me.
Reply from Echoroam
Hi Elio,
We're very sorry to hear that your experience with our eSIM was not what you expected.
We have issued a full refund and you should receive it in the coming days depending on your bank's processing speed.
We highly recommend contacting support next time at support@echoroam.com or using the live chat on the website.
Thank you very much for trying EchoRoam.
Oscar
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