This should be zero stars. This site stole my mom’s obituary WITHOUT consent. I will not be sending an email, I need a customer service line. There’s no reason that my mom’s obituary should be on a we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Somehow an obituary has appeared for my Aunt on your platform without our family’s prior authorization or knowledge. What’s written makes no sense. I hope no one falls for this “light a candle” bs. Sh... See more
Company replied
How can Echovita continue to operate?? They rewrite obits and ask for charitable donations based on a fabricated obit? This happened to a friend of mine in Canada, which even made the National news.... See more
Company replied
How unethical and cruel to repost information about someone’s death and share their funeral and family details without consent. This company should be ashamed and shut down. They have not only r... See more
Company replied
1.6
Bad
125 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My father just died and you recorded my…
My father just died and you recorded my mother, the woman he had been married to for 62 years as a significant other. You have no idea how painful this is to our family. Shame
6 February 2024
Unprompted review
Reply from Echovita
We apologize for the use of the wrong terminology. As humans, we can make mistakes from time to time. Good news, is that it is a simple correction. If you'd like to contact us directly via our website, we can make the correction. Thank you.
The while process was easy
The while process was easy. The only thing that would have made me feel better about my purchase was if I would have been notified of who the flowers where handed to. For all I know they may have never made it to their destination.
6 February 2024
Unprompted review
Reply from Echovita
Hi,
Please check your spam for a delivery confirmation from Blooms Today. Sometimes the local florist is told to put the flowers in a flower room at the church or funeral service, so they are not directly handed to anyone. If you have questions regarding your order, please call Blooms Today at 1-800-522-8707. Thank you.
Failed to deliver TWICE IN a YEAR
Two times within a year, this company has FAILED to deliver flowers after confirming the order. When a friend or family member passes, we want to show our care and concern by sending flowers if we are unable to attend the services. They refunded the money but that's NOT the point. I wanted the flowers delivered as promised. And in BOTH cases, when I contacted customer support, they blamed someone else and said it was beyond their control. TOTALLY UNACCEPTABLE!! They took the order and my payment and should deliver as promised. I might accept one mess up. BUT TWO, within 7 months!!
11 February 2024
Unprompted review
Reply from Echovita
Hi Rick,
As we've responded to your multiple other reviews, if the local florist assigned your order is unable to fulfill/delivery your order after they've already accepted it, our partner, Blooms Today, attempts to re-assign your order to another florist, but if it is not accepted by any other florist, the order is cancelled and you are notified. Although you choose to believe this is Echovita's fault, it is not. Echovita is an obituary website and cannot control what happens to an order once it is processed and assigned to a local florist.
Unexpected fee included on order but later resolved
On Jan. 27, ordered an $80 funeral arrangement through Echovita. When I received the confirmation of order, I was surprised to find I was charged an additional fee of $9.99 for an "eternity candle." Don't know what this is and didn't request to order it. Echovita has since refunded the fee & advised that the item & fee could have been removed during the order process. Appreciated fee refund but feel this item should NOT be automatically added to an order for the customer to later remove if not wanted.
25 January 2024
Unprompted review
Reply from Echovita
Hi Cynthia, the virtual candle included in your order could have been removed from your order during step 4 of checkout. Also, it appears in the complete price breakdown on the left-hand side of the screen before clicking "Place my order". Since you didn't want the candle, we have cancelled and refunded it. Please allow 5-7 business days for the refund to be returned to you. In the future, when there is a discrepancy with your order, it is best to contact the company you ordered from to get it resolved. Thank you.
Same day order and it was a beautiful…
Same day order and it was a beautiful bouquet!
27 January 2024
Unprompted review
They failed to deliver my flower…
They failed to deliver my flower arrangement for the funeral
27 January 2024
Unprompted review
Excellent and efficient Service
Easy on-line ordering of flowers; and delivery was very timely.
22 January 2024
Unprompted review
Flowers not delivered on time for…
Flowers not delivered on time for funeral on Thursday. In fact it was Monday before they were delivered!!!
29 January 2024
Unprompted review
Reply from Echovita
Hi Deborah, we're sorry to hear of your experience. It looks like this has already been resolved by Blooms Today, as they issued a partial refund for your order. Thank you.
good stuff!
5 January 2024
Unprompted review
I could order a meaningful bouquet…
I could order a meaningful bouquet within my price range all from the comfort of my workstation. I also liked that I did not have to worry about delivery as there is a process in place between the florist and the funeral home which made things super convenient.
15 January 2024
Unprompted review
Somewhat Disappointed
I made two orders. One was delivered and one was not. This was first time using the service from the site recommended by the funeral home links. Therefore would have been nice if the delivery had been seamless.
10 January 2024
Unprompted review
Flowers not deliverable
Flowers were ordered through the site because it was on the funeral home's website with the departed individual's information. The order was placed after about 2 days I received an email of cancellation. I'm not sure if there is any fault to be rendered, but the occasion made it more disappointing. It is a bit disheartening to go through the whole process of ordering online and then having it cancelled. A telephone called would have been a more professional touch.
2 January 2024
Unprompted review
Reply from Echovita
Blooms Today may have attempted to reach you by phone, but if you don't answer, they send an email. If the local florist assigned your order comes across an issue and cannot fulfill your order, the customer is notified and the order is cancelled if it cannot be re-assigned to another florist.
Plant was delivered on time.
29 December 2023
Unprompted review
Be mindful this is an independant obituary site
tHERE IS NO WAY TO CONTACT THE COMPANY BY PHONE OR EMAIL WITHOUT GIVING YOUR PERSONAL CONTACT INFO. I NEVER SAW MY MESSAGE ON THE ACTUAL FUNERAL HOME SITE. NEVER SEND NOREPLY EMAILS AND ALWAYS LEAVE A WORKING PHONE NUMBER. OTHERWISE, YOU CANNOT BE CONSIDERED TRUSTWORTHY AT ALL.
13 December 2023
Reply from Echovita
You can contact us via email as per our contact us section. Of course, you'd need to provide your name and email address, otherwise, how can we respond to you? Messages left on Echovita are left on Echovita, not the funeral home's website. That is an assumption you made. Our support is via email only. The only no reply emails we send or welcome emails, and notification emails.
The flowers I ordered were absolutely…
The flowers I ordered were absolutely not the same as the flowers that were delivered
2 December 2023
Unprompted review
Reply from Echovita
If that's the case, please contact us directly regarding your order. We have a 100% satisfaction guarantee policy with our partner, Blooms Today. Thank you.
It was so easy to place the order…
It was so easy to place the order online.
Flowers exceeded our expectations.
Thank you so much
19 November 2023
Unprompted review
Preyers for profit of deceased loved ones.
I already wrote a review for Tribute.com. The same goes for Legacy.com and Echovita.com.
I only hit 1 star because nothing less was available that would allow me to give a review. These are leach company that take obituaries from legitimate funeral homes' sites and post them on their own sites to profit from. The obituary is often inaccurate and they are trying to sell trees, etc without permission/authorization from their families. They just did this to us on the loss of my 14 year old grandson. Our funeral director has made several attempts to stop this, but always hits a dead end. I have warned everyone we shared our obituary with, and I am writing a letter to the Secretary of State.
13 October 2023
Unprompted review
Reply from Echovita
Hi Billie,
Echovita is a free online obituary and memorial page platform that informs society of who has passed away. We either further share the basic facts of publicly available obituaries, as is legal, or families and funeral homes post complete original obituaries to our platform directly. Obituaries are not often inaccurate on our website, and if we are advised of an error, we make the correction immediately. We are terribly sorry for your loss, and if you purchased something from our website and are not satisfied, please contact us directly via email and you will be provided a refund. I would like to add that Echovita shares any profits made from sales with the family, which they can claim via our solidarity program. Thank you.
their paid services Do not exits in Canada
Paid for Services do not exits
Their obituary was confiscated and reprinted from bits and pieces swiped from the net. Echovita’s obits have nothing to do with the bereaved family nor placed there by the funeral home. I am trying to get two payments refund: a lit a candle order, and a tree planning tributes cancel for full refund total paid $78. these service do not exits in Canada
5 October 2023
Unprompted review
Reply from Echovita
Hi Karen,
If you have already contacted us directly via email on our website, then I'm sure this has already been resolved. I would like to address some of your false statements. There are 3 ways obituaries can be posted on our website. We either further share basic facts of publicly available obituaries, the family posts their loved one's obituary on our website, or the funeral home posts their obituaries on our website via our affiliate program. Also, you claim that lighting candle and planting trees doesn't exist in Canada, which is not true. The virtual candles are posted and shown directly on the obituary page. At the time of your purchase of memorial trees, as stated on our website, memorial trees could only be planted in The United States. This was stated on every page regarding memorial trees and in our FAQ section. However, we have recently added the option for memorial trees to be planted in Canada and our website has been updated. Thank you.
Ripped me off $29 to have an eternal…
Ripped me off $29 to have an eternal candle lit for my son’s sudden death! Reporting to the police for fraud. Preying on those bereaving.
10 November 2022
Unprompted review
Reply from Echovita
Hi Tutu, Echovita didn't rip you off. If you made the choice to light a virtual eternity candle that remains lit forever on the obituary page on our website, that was your choice. Simply leaving a condolence messages, is of course, free. If you were unhappy with your purchase, you could have contacted us directly via email for a refund. If you contacted us within 120 days of your purchase, then I'm sure it has already been refunded. Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.