Ecigarettedirect Reviews 328

Great experience -
- Cheapest price available when searching the internet
- Next day free delivery
- Threw in 2 free bottles of juice
- Great customer service contact (instant email replies)
win win from a customer perspective, Keep it up :)

After the dog destroyed my vape I ordered a new one at 15.30. It arrived at 0800 the next day. Superb service.

I had a problem with a tank that I bought from this company and have to say that their service was exceptionally good. They sent out a new tank, received within 24 hours and then fixed thee first one and returned it to me.
When I reported the problem they were on the phone to me within minutes and sorted it straight away. Superb service and lovely people to deal with. I have just bought a new mod from them and will use them again in the future.
Many thanks Dawn and Emily for all your help.

I'm a first time customer and ordered a Pockex Aspire vape, spare coils and liquids. Everything was very reasonably priced and was shipped and delivered within 2 days! Will continue to purchase from here in the future.

Highly recommend! This is the first time I’ve used them and I am absolutely delighted! Well packed and super quick delivery, not to mention a excellent price for items purchased. Worked out much cheaper

Great company always got what I want and very helpful.

Had an issue, Emily went out of her way to resolve. Thanks guys =)

So it's Easter and everyone is busy so I was expecting a delay plus I ordered on a Friday so a weekend delay I expected..

But the item was delivered in 2 days not counting the weekend of course.. And that is very good.. Didn't receive an email that the item had been posted so thats the only thing that may is a negative but other than that they're a great place to buy from..

Decent prices.. The device I Bought was the Voopoo Drag X Pro and it was under 30 pounds..

I didn't come across any other vendor that was selling it for under 30..

Anyway yeah trustable 100% and if there are any issues they respond in a timely manner as soon as they can..

So yeah as a first time customer I say Ecigarettedirect are excellent..

The negative reviews I don't get.. People just need to be patient and a little understanding.. Problems can occur but if the company has tried to help then they don't deserve negative reviews..

And thats all I've got to say.

Thank you Ecigarettedirect.

Edit: have to say a special thank you to Zoe Boyle good customer service skills, very helpful, and good communication. Had an issue and she resolved it. Thank you.

Only purchased once up to now and everything went great considering how cheap my order was, the service was brilliant and delivery was fast.

They tried to resolve the isdue

I've been a customer for a couple of years now and whether I'm ordering juices, coils or anything else the service is first class. The orders arrive very promptly, well packaged and generally free as I spend over the threshold. On the odd occasion if there's been a problem the customer service is spot on and resolved it straight away.
The only minor criticism is that the website can be a little slow refreshing pages particularly when reviewing your basket or amending it.
Not nearly a reason for me to stop using them! Excellent company to do business with.

Excellent customer service and product . Ordered at 3pm and my products arrived by 11am the very next day . Will definitely be using them again in the future.

Amazing yet again. I can’t believe people leave poor reviews about products that are in sealed boxes and e-cigarettedirect have just sold them to them. How is it there fault if they have received faulty products? My experience was fantastic. Ordered an Aspire Zelos 3. Arrived, fantastic price and delivery. Product was faulty and at no point do I blame e-cigarettedirect for this. Contacted them and was asked to send a quick video which I did. New product immediately dispatched and arrived a day later. No hassle returning faulty product just print a label and give to post office. Who could ask for a better service. I wish more companies could be like these guys. Excellent excellent excellent well done and keep it up. Thank you.

I ordered for the first time from this company yesterday afternoon and when I got home today my package was here already, very happy with the speedy response for my order and will definitely be using them again 5 star thanks

these guys are the best out there, amazing prices and customer service, will always have your back and provide excellent services 10/10, definitely recommended 👍🏿

Purchased the Vaporesso 200 with itank kit. Order was quickly dispatched but the product is unusable, specifically the tank. It is literally impossible to fill due to the fill port size and location- doesn't matter what kind of bottle you are using. The liquid bubbles to the top and overflows, I've been vaping for over 5 years and used around ten different devices and this is appalling design by comparison. Now the one star review for the company comes because they won't accept my right of return because the product is 'used'. It is unacceptable to sell a product which doesn't work and not accept a return.

I have never wrote a review about anything in my life, but I feel like I should for e-cigarette direct. I’m an older fella and I don’t do computers, apart from the basics.I’ve had my eye on the voopoo Argus x for a while now, so I looked on eBay & amazon but found e-cigarette direct was cheaper than both of them, so I gave them a ring. The lady set up my account for me and she was very friendly & cheerful, but I can’t remember her name. I ordered my device at 3.30pm on the 21/02/2022 and it arrived at 12pm the next day, free postage tracked all the way to my house in London plus a free bottle of juice. What more do you need to know. EXCELLENT company.

1st class customer service, highly recommended.

Wow! If all companies operated as fantastic as this one! Absolutely amazing, delivery was lightning fast and much better than I could ever expect. 5 stars is not enough!

Been buying from these guys for some time now, always a good service