Ordered £50 of liquid on the 25th of march, still received nothing, royal mail tracking number is not valid, they finally got back to me 3 days ago (5th April) to ask for order number, heard nothing s... See more
Company replied
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See what reviewers are saying
Can't knock the service, prices are so much better than on the high street. Only reason I'm not giving five stars is because the loyalty points you receive for purchases expire after 11 days. This is... See more
Company replied
Ordered 5 items and only received 4. Zero communication from the store. No confirmation of order when you buy something, no dispatch notification, and most importantly no reply when I tried to messag... See more
I bought a GS EGO 2 2200mAH battery reasonably priced, prompt delivery. First one I bought was faulty which with some electrical products can be expected but on contacting MCR vapes they promptly repl... See more
Company replied
Company details
Written by the company
Welcome to EcigstoreUK, the UK’s largest online vape eliquid store and supplier of vape kits, vape tanks and replacement coils. Our mission is to provide you with the best quality e-liquids and vape hardware at the best possible prices.
Contact info
Unit 6 Harris Street, m8 8eg, Manchester, United Kingdom
- info@ecigstoreuk.com
- ecigstoreuk.com
3.4
Average
204 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received my vape and it didnot work…
I received my vape and it didnot work so returned it and awaiting a replacement or refund as I’m not sure what’s happening ,?? I did request a replacement but I’m awaiting a response from them
13 July 2023
Reply from MCR Vapes Limited
Hi Amande,
Thank you for your review. We have sent your replacement. Kindly contact us at info@ecigstoreuk.com for further assistance.
Kind Regards
Very good quality products
2 July 2023
Reply from MCR Vapes Limited
Hi Umar,
Thank you very much for your kind review. We are glad that you enjoyed our products.
Kind Regards
Constructive feedback
Fast service which important if you are running low on product, helpful and accurately described, the most important is the competitive pricing, whilst the great service is very important , price will always play a factor in my decision to re order, and maybe applying worth while discounts for returning customers could be used to retain your customer base
9 July 2023
Reply from MCR Vapes Limited
Hi Martin,
Thank you very much for sharing your feedback with us. We work hard to meet the expectations like you & we are happy that we hit the mark.
Kind Regards
Fab service quick delivery and great…
Fab service quick delivery and great customer service
16 July 2023
Reply from MCR Vapes Limited
Hi Sarah,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. Looking forward to your next visit.
Kind Regards
Great prices and quick delivery
4 July 2023
Great item with super fast delivery.
Great item with super fast delivery.
Highly recommended
1 July 2023
Reply from MCR Vapes Limited
Hi Karl,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Kind Regards
Reply from MCR Vapes Limited
Hi Angela,
Thank you for sharing your feedback with us. We are glad that you enjoyed our service. Looking forward to your next visit.
Kind Regards
Sent wrong items and ignored any…
Sent wrong items and ignored any contact I made with Them wouldn’t even give one but I have to
29 June 2023
Reply from MCR Vapes Limited
Hi Jason,
We are sorry you are not satisfied with your purchase. We sent you an email that kindly return these we will refund you. We will pay for the postage as well & if you want a partial refund we will do that for you. Kindly contact us at info@ecigstoreuk.com for further assistance.
Kind Regards
Hangsen liquid
First time ive used this company no problems ordering goods and delivered next day
18 June 2023
Reply from MCR Vapes Limited
Hi Alan,
Thank you for sharing your feedback with us. We are glad that you enjoyed our service. Looking forward to your next visit.
Kind Regards
Reply from MCR Vapes Limited
Hi George,
It was a pleasure serving you. I really appreciate you taking the time to share your feedback with us. Looking forward to hearing from you.
Kind Regards
long time a vaper first time buyer
long time a vaper first time buyer from this site and all was v good. fast delivery and items were as described. I will defo buy from these guys again.
19 June 2023
Reply from MCR Vapes Limited
Hi John,
Thank you very much for sharing your experience with us. That made our day. We are glad to serve customers like you. We are looking forward to your next visit.
Kind Regards
Scammers!
Order #75136
Ordered AROMA KING 3500 STRAWBERRY ICE CREAM
Received:
ELUX LEGEND 3500 STRAWBERRY ICE CREAM.
TOTALLY DIFFERENT PRODUCT/FLAVOR/TASTE.
ADVERTISED ON WEBSITE IS AROMA KING.
I WILL NOT ORDER AGAIN FROM THIS COMPANY.
21 June 2023
Unprompted review
Reply from MCR Vapes Limited
Hi,
Apologies for the mix-up & any inconvenience it has caused. We have forwarded your complaint to our team. We will try our best to rectify the issue. Kindly contact us at info@ecigstoreuk.com for further assistance.
Ordered an ecig never arrived
Ordered an ecig never arrived. Emailed company to find out why and they never teplied
30 May 2023
Reply from MCR Vapes Limited
Hi Dean,
We are sorry you are not satisfied with your purchase. We have dispatched your order with the tracking number. Here is your tracking number TK581857639GB. Royal Mail message "Your item was delivered on 02-06-2023."
Kind Regards
Reply from MCR Vapes Limited
Hi Marie,
Thank you for sharing your feedback with us. We are glad that you enjoyed our services. Looking forward to your next visit.
Kind Regards
I ordered GZ coils and you sent me GT…
I ordered GZ coils and was sent GT coils, which I can't use. They said they would send me the right coils, then changed their minds and refunded me a few days later. If they weren't in stock in the 1st place, then why didn't they know and then send the wrong ones ?? Got a quick reaponse and refund, luckily, but disappointed with this company.
10 June 2023
Reply from MCR Vapes Limited
Hi Tim,
Apologies for the mix-up & any inconvenience it has caused. We have refunded your payment.
Kind Regards
Geekvape Obelisk 200
Excellent service from Ecig Store,great product and good value for money…I’ll give it 5*****
22 May 2023
Reply from MCR Vapes Limited
Hi Christopher,
Thank you for giving us a 5-star review. We really appreciate you taking the time to share your experience with us. Looking forward to your next visit.
Kind Regards
I only like a certain juice and I found…
I only like a certain juice and I found it with this shop also loads cheaper. It was sent freepost very fast as well. Packaged well. So happy top people
19 May 2023
Reply from MCR Vapes Limited
Hi Jill,
It was a pleasure serving you. I really appreciate you taking the time to share your feedback with us. We hope you’ll come and see us again soon!
Kind Regards
I've ordered twice from this company…
I've ordered twice from this company and my goods have arrived promptly in just 2 days.The product itself offers a wide variety of flavours that taste really nice,I will keep ordering from them, very satisfied.
26 April 2023
Reply from MCR Vapes Limited
Hi Tracey,
Thank you for your 5-star review. We shared your review with our team. This made our day. Looking forward to your next visit.
Kind Regards
Easy ordering and fast delivery
23 April 2023
Reply from MCR Vapes Limited
Hi Dawn,
Thank you for your kind review. We are happy that we meet your expectations. Looking forward to serving you again in the future.
Kind Regards
Reply from MCR Vapes Limited
Hi Peter,
Thank you for your positive review. Your comments have been shared with our entire team at Ecigstoreuk. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon.
Kind Regards
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