Eclatskinlondon Reviews 

41
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered an item through Tesco Market Place and wanted to return it. Tesco only instructs you to contact the seller directly, but they have not responded to my request for a return. I would not recom... See more

Rated 1 out of 5 stars

An absolute disgrace of a business. ordered items through Debenhams 37 days ago, stuff was delivered with missing items, damaged items that had leaked over the rest of the order and ruined them. Been... See more

Rated 1 out of 5 stars

7 LED FACE MASK. Cheap tat that quickly developes faults. No responses at all from eclats customer service. Really Really wish I had seen all these other reviews here before I purchased. Had to inv... See more

Rated 5 out of 5 stars

I purchased 3 items, retinol serum, vitamin c serum and retinol moisturizer. I've only used a few times and havent noticed any changes to my complexion as it is too soon. However, all 3 of the product... See more

1.6

Bad

TrustScore 1.5 out of 5

41 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(41)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

AVOID...

Ordered 2 eyelash serums (previously ordered 1 to try on Amazon and liked the product) 1 week later still not despatched so chased to be told they were out of stock and they would refund me. 2 weeks later and no refund, each time I chase there is another excuse why I haven't received my refund. 3 weeks on and no money has been refunded. AVOID ordering from them.

21 June 2023
Unprompted review
Rated 1 out of 5 stars

Low-quality cheap cosmetics.

Low-quality cheap cosmetics.

I bought collagen serum and one cream in the TKMaxx. The quality of both is horrible. Collagen serum has some sequins, so your face is full of small items on it. Sero effect for the skill. The cream has a Fairy smell, like cheap washing liquid.

Stay away from this brand. I wish I would read reviews here before buying it. No idea how bloggers are making positive videos about it.

13 April 2023
Unprompted review
Rated 1 out of 5 stars

This company are not to be confused…

This company are not to be confused with E'clat who are an Indian based skincare company that I believe to be legitimate.
I purchased a set of three serums by Eclat Skincare London's brand on a very well known website & have since found this brand on several other respected UK sites.
I was convinced they were fake upon opening as they were not the same consistency as very similar real serums I have bought previously from other brands.
Vitamin C should oxidize after some contact with air & Eclat's Vitamin C Serum did not do this.
In my opinion, having done research on their registered details & various other checks this company is either a scam or are selling scam goods.
Their own website has prices at double the price of those on the website I bought them on too so if you are tempted to buy, please order from another website than their own.
Personally, I would never purchase anything knowingly from this brand again. I will be checking out any brands company details before I make any further online skincare purchases & would certainly never use their products on my face as I don't know what long term damage they could do.

8 January 2023
Unprompted review
Rated 1 out of 5 stars

Horrible

I have been using facial products for years now, but thought I would give the Eclat range a try. It has made my skin dry, itchy and burned the top of my cheeks. Obviously ceased using straight away, but skin is still constantly stinging!

26 November 2022
Unprompted review
Rated 1 out of 5 stars

Eclat Eyelash Growth Serum

Tested the eyelash growth serum for 4 weeks on both one eyebrow and eyelashes of one upper eyelid. With my other eye and eyebrow remaining untreated so that I could have a baseline to compare any benefits experienced using this product. I was extremely disappointed as I had no visible improvement of either eyelash or eyebrow growth. Lashes remained identical to untreated areas. Certainly would not buy this product again.

31 October 2022
Unprompted review
Rated 5 out of 5 stars

I have used Eclat Cosmetic Products …

I have used Eclat Cosmetic Products for a few years now and I am happy with the service. You always get order confirmation, order updates and an expected day of delivery. Orders always arrive in perfect condition and nicely wrapped in tissue paper. All packaging is recyclable. I have ordered a variety of products and they are lovely quality and work well. I love that they are created with natural ingredients and cruelty free.

3 February 2022
Unprompted review
Rated 1 out of 5 stars

Extremely poor service

I ordered two backuchiol products and received retinol instead. Two weeks since I have informed them, including forwarding photographs and barcodes of the wrong items and still not resolved. They have the cheek to ask that I return these items at my expense, and they will then despatch the items I originally ordered. I do not trust this company and would not recommend.

31 May 2022
Unprompted review
Rated 1 out of 5 stars

Wrong Item Received

Wrong Item Received. After 2 months since order- correct item has still not been sent. Ordered their Eye Pads prior to Christmas. Received Lip Pumper instead...an item I had no use for and is still in its box. Despite several emails, they finally responded requesting a photo of the item. No apology given and no response since last email. It has been weeks since I have heard from them. Would give them MINUS 1 star rating if I could for bad communication and bad customer service. What gets me is that The Drop by Stylist recommended this company - to help small businesses no less. Every other item recommended by The Stylist responded well to my queries and resent any item I may not have received because of the Royal Mail backlog..,...and at least sent the item. They NEED TO BE BE DROPPED BY "THE DROP".

9 February 2022
Unprompted review
Rated 1 out of 5 stars

Definitely not a premium brand! Avoid them!

The quality of the product is worse than £5 Nivea cream. The company employ students and do not pay them just to make money out of everything. Most of the products is selling by TKMaxx for 10% of the price. Avoid this company, it is a scam.

14 October 2021
Unprompted review
Rated 1 out of 5 stars

Product contained formaldehyde

I bought some teeth whitening strips off of Amazon as they were sold as 100% natural and peroxide free - they use that as a selling point. After a few uses I check the ingredients and it contains formaldehyde which is a probable carcinogen. False marketing and I will never buy another product from them againn

28 July 2021
Unprompted review
Rated 5 out of 5 stars

Éclat products

I have read various reviews, both bad and good. Marketing company doesn’t interest me, the beauty of packaging as well. I will only share my personal experience. I have tried many branded facial serums, creams, cleansers. I paid £ 80 for some and didn’t notice any results. I bought éclat brand retinol serum and face cream. After 2 months, all the spots disappeared, the texture of the face changed, and the wrinkles decreased. I am impressed with that. Every person’s skin is different, what works for one person may not affect another at all. But I am glad that these products suited, liked and worked for my skin.

5 June 2021
Unprompted review
Rated 1 out of 5 stars

I recently purchased Eclat Rosewater…

I recently purchased Eclat Rosewater Facial Toner on Amazon, believing it to be made entirely from rose petals, as stated. Reading the reviews on Amazon, only one person said that it contained other ingredients - silly me, I should have listened! I only found out that it has preservatives in it, when I was looking at their retinol cream. I wanted to know what the full list of ingredients are in the cream, so typed this in and found that the product has quite a few 'nasties' in - including parabens.
So I will not be buying from them again!
I will now be very wary of any cosmetic products that I buy on Amazon and check to see exactly what is in them and if I can't find out, it's no sale! Though it does seem that some sellers are not keen to tell you - I wonder why?
Sadly it's always a case of 'buyer beware'!

23 February 2021
Unprompted review
Rated 4 out of 5 stars

Questionable marketing but great products

The EGF Cell Effect night cream is genuinely one of best skin products I have ever used. The smell and texture are to die for and the ingredients appear to be very high quality / in good formulation. Their website and overall brand image is a little questionable and amateur which is letting the brand down, shame!

10 February 2021
Unprompted review
Rated 5 out of 5 stars

Loving this stuff :)

I purchased 3 items, retinol serum, vitamin c serum and retinol moisturizer. I've only used a few times and havent noticed any changes to my complexion as it is too soon. However, all 3 of the products melt into my skin beautifully and have made my skin so soft. They are not greasy either which is really impressive..infact they are the first serums that I have tried that havent coated my skin In grease. I cant wait to see results of using all 3 together.

23 December 2020
Unprompted review
Rated 5 out of 5 stars

I ordered all the day and night creams…

I ordered all the day and night creams the serums and the rose oil. I can not believe the difference in my skin, the rose oil is beautiful on your skin just before you apply your makeup, I have so many comments about how radiant I look and how glowing my skin is. I have now ordered the shampoo, conditioner and hair mask.

26 August 2020
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look