Eclipse Broadband Ltd Reviews 499

We have used Eclipse for many years now, and today, when I had a problem, Jayde dealt with it quickly and efficiently. Full marks to Jayde!

Always find the customer service at this broadband company so helpful and supportive, whether on the phone or online. Today Jayde helped me with a billing enquiry, resolved within 10 minutes.

Just come back from holiday Micheal was very helpful and a pleasure to speak to not yet got my new download speed but I'll wait till the end of next week see what happens thanks again very pleased with help and the service

Technical support from the team at Eclipse is really top notch. If only the same could be said for the service from everyone at Openreach, some of whom seem to do their damnedest to fend off all requests for help. Meanwhile, Woody, Michael, Samuel and Charles battle on against the odds trying to do their very best for Eclipse customers.

Helpful assistance from Norbert, very good customer service.

Great response from the team.
Many thanks to Woody for resolving this.

Eclipse has been my ISP choice for many years now. Primarily because when you need to actually speak to anyone for assistance it is relatively easy to do so compared to many other ISP's. My last contact with an adviser there was just to simply sort out a login password question I had. Recommended for customer service.

My request for help was dealt with quickly, efficiently, and courteously. I have been with Eclipse for a number of years and the service has always been good; they are not the cheapest, but I am still with them because of the service.

Had a problem with logging in, had a chat to Freya who talked me through everything very patiently and came to a satisfactory conclusion,

The chat with Ryan evolved into a call. He was prompt, efficient and eliable with a sense of humour needed in dealing with an oldie like me. Everything was sorted out thoroughly satisfactorily.

Got though to IT support promptly and the issue was fixed within a few hours. Very accessible organization, thanks Samuel.

Had problems logging in after forgetting passwords, used online chat and conversed with Jayde who was very efficient and polite and helped me reset everything.

I had problems with accessing my bills account which was sorted by Ryan very quickly. I also had some confusion in accessing my broadband account which was resolved by Matt. Both gave excellent service.

Great staff - spoke to about 3 different in support all helpful but problem not resolved yet. Need Engineer out to check the line

Used the online chat with Norbet, as i couldn't sign in to the invoice system and service was rectified, within a few minutes

Quick professional response from Kebba re tech assist on email server change.

Couldn't access my recent invoices through the Eclipse website so I tried their live chat. In general, I _hate_ on-line chat systems, but this was a rare exception - I got through to Jayde immediately and less than ten minutes later she had emailed me the invoices I needed. Very much appreciated!

Freya was able to resolve my problem with speed and was helpful throughout the session.

I was chatting with MADDY she is just amazing so welcoming and a patience like no others it’s a pleasure every second with no regret .

Maddy was very patient with me and talked me through everything very well.