EcoFans® Reviews 32

Reply from EcoFans®

Updated Dec 26, 2023

Dear Oksana,

I refer you to your email dated 2023 Dec 24.

We’re incredibly sorry for the inconvenience caused.

Per the tracking, the item was shipped on Dec 4 and arrived in the Korea on Dec 8.

https://www.track-chinapost.com/result_china.php?order_no=LR092277319CN

We will investigate and get back to you tomorrow since our shipping agent re-opens after the Christmas holiday.

We will keep you posted if we have any updates.

The Ecofans® Team

Reply from EcoFans®

Updated Feb 25, 2022

Dear Lynn,

Happy to know that the items arrived your address finally. We are so glad that you like the product!

We did a 50% refund to your credit card for the complication involved. We look forward to serving you again!

Best regards,
Christy | Customer Service
ecofans.co
25 Feb 2022

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Dear Lynn,

We apologize for any inconvenience caused. Please kindly understand our team responds quickly to our customers, and you can see our reply sent within 4 hours from your feedback. Your parcel was "delayed" due to pending confirmation from your side, as detailed in the below paragraph.

We sent two emails to your mailbox on 27 Dec 2021 (sent within 2 hours from order placed) and 30 Dec 2021 (resent) stating that the specific pattern you ordered is unavailable. However, we neither received any reply nor bounce-back message from your mailbox. Our company policy typically allows ten days to confirm pattern changes.

On 7 Jan 2022, we shipped the dishcloth with an alternative best-selling pattern by China Post ePacket with the tracking number uploaded as we still received no reply from your side. And the parcel should reach you by delivery within 14 days from shipment. It is the same as what you quoted about ETA.

Due to the covid situation, tracking information/logistics for international shipment will be delayed, though the parcel was shipped some time ago. We recommend you wait for a few days for the tracking information to be updated in the below link.

http://www.track-chinapost.com/result_china.php?order_no=LY969285196CN

Meanwhile, please make sure you did not block the email sent by Shopify and Aftership website, as the courier updates will be sent from them directly to your email address.

We hope that you receive the parcel soon. If there are any further queries, please feel free to contact us at cs@ecofans.co.

Best regards,
Christy | Customer Service
ecofans.co
10 Jan 2022

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Dear Lynn,

Thanks for placing order recently.

Our warehouse staff advises that the dishcloth with the "Tiles" pattern has defects.

Can we send you one of the following patterns instead?
Animal
https://ecofans.co/products/kt099?variant=37708214173867

Flower
https://ecofans.co/products/kt099?variant=37698373943467

Leaf & Tree
https://ecofans.co/products/kt099?variant=37698375975083

Fruit
https://ecofans.co/products/kt099?variant=37698371715243

Or we can do a full refund to you if you are not interested in other patterns.

Please kindly advise us by replying to this email.

We apologize for any inconvenience caused. And we look forward to your reply soon.

Thanks and regards.
The Ecofans® Team
27 Dec 2021

Reply from EcoFans®

Jul 3, 2021

Thanks for ordering from EcoFans® again! Please feel free to share your experience of using them in product review too! :)

Reply from EcoFans®

Updated Jul 11, 2021

Dear Janine,

We are pleased to notify you that your re-shipment parcel was delivered Your item was delivered in or at the mailbox at 3:01 pm on July 6, 2021 in MILWAUKEE, WI 53214. Thank you for your patience with us.

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=420532149200190270334805351668

We sincerely seek your understanding that the shipment of wrong item is rectified (by re-shipment) as soon as it is reported. We can reassure you that such mistake rarely happens. And this review should focus more on how EcoFans® performs during the whole transaction (not just parcel 1), including the quality of re-shipment.

As a newly set up store, we put many efforts into ensuring the product quality and on-time delivery. We have achieved over 82% 5-stars feedbacks so far. This comment, though given casually, is affecting 100+ viewers per day whether they should purchase from EcoFans. Your kind support to provide a fair review of our services means a lot to us.

Up to now, we only got 3 1-star ratings received so far are related to customers who fail/forget to amend their not-yet-received feedback when their parcel arrived subsequently. We are performing far better than what the rating shows.

Last but not least, please be so kind as to remove or amend this review if you have received the order in satisfactory condition. Your simple action can provide us with tremendous help.

Yours sincerely,
Christy | Customer Service
11 July 2021
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Dear Janine,

Thank you for reaching out to us. Apologies for the situation.

Can you kindly provide a photo of what you have received to me? I will check with the warehouse if there was mistake in packaging and get back to you ASAP.

Best regards,
Christy | Customer Service
26 Jun 2021

Reply from EcoFans®

Updated Jun 20, 2021

Dear Gabi,
We are pleased to notify you that your parcel is finally delivered in or at the mailbox at 11:08 am on 19 June 2021, in ALGONQUIN, IL 60102. Thank you for your patience with us.

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LD038753495HK

We sincerely seek your understanding that there was a 4-week processing delay in USPS Chicago (where the parcel was stuck since 22 May 2021). We can reassure you that such delay rarely happens and it is totally out of our control. And this review should focus more on how EcoFans® (not USPS) performs during this transaction.

As a newly set up store, we put many efforts into ensuring the product quality and on-time delivery. We have achieved over 85% of 5-stars feedbacks so far. It already takes into account 1-stars feedbacks from two customers who fail to withdraw their comments when the parcels were subsequently received. Your comment, though given casually, is affecting 100+ viewers per day whether they should purchase from EcoFans. Your kind support to provide a fair review of our services means a lot to us.

Last but not least, please be so kind as to remove or amend this review if you have received the order in satisfactory condition.

Best regards,
Christy | Customer Service
21 June 2021
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Dear Gabi,

Thanks for reaching out to us.

Your parcel was shipped on 17 May, trackable on both of Hong Kong Post and USPS websites (https://track.aftership.com/trackings?courier=hong-kong-post&detectType=UPU&tracking-numbers=LD038753495HK). It is still within the expected transit period of E-express shipment (3 to 6 weeks). However, Hong Kong Post consider "total loss" only if there is no receipt record after 2 months of shipment made. (ref: https://www.hongkongpost.hk/en/faq_support/sending_mail/q141/index.html)

We recommend you wait for two more weeks. If the parcel is still not delivered by 30 June, please kindly contact us, we will then follow up with the post office.

Meanwhile, please kindly make sure you did not block email sent by Shopify and Aftership website, as the courier updates will be sent from them directly to your email address.

We hope that you receive the parcel soon. If there is any further queries, please feel free to contact us at cs@ecofans.co.

Best regards,
Christy | Customer Service
ecofans.co
17 June 2021

Reply from EcoFans®

Updated Jun 9, 2021

Dear Don,

My name is Harry, the General Manager from EcoFans®.

We are sorry for the confusion that we have caused with this order. Your 1-star review brought to my attention as over 81% of our customers gives us 5-stars ratings. I assure you that we have taken all measures possible to ensure that all orders are properly fulfilled on time.

As a young online brand store, we have succeeded in coping with the challenges brought about by the COVID-19. My team has done a remarkable job ensuring that the store is up and run with limited financial resources. Unfortunately, hiccups like shipment delays (or parcel losses) occur occasionally, though infrequently. I sincerely seek your kind understanding that these situations are out of our control.

Considering the fact that our team shipped the parcel within 24 hours with tracking numbers delivered through emails, the arrangement should be well within the promised timeframe of three working days. Please be so kind as to remove or amend this review to reflect the quality of our service (not USPS's).

Last but not least, we are deeply sorry for the inconvenience that this may have caused you. Again, we thank you for your patience, and we look forward to serving you again in the future.

Should you have any queries, please feel free to contact my team.
Best regards,
Harry Kwok | General Manager
9 June 2021
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Dear Don,
We are pleased to notify that your parcel is finally delivered in or at the mailbox at 5:34 pm on June 1, 2021, in CUPERTINO, CA 95014. Thank you for your patience with us.

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LD038374020HK

We sincerely seek your understanding that there was a 2-week processing delay in USPS Los Angeles. We can reassure you that such delay rarely happens and it is totally out of our control. And this review should focus more on how EcoFans® (not USPS) performs during this transaction.

As a newly set up store, we put many efforts into ensuring the product quality and on-time delivery. We have achieved over 80% 5-stars feedbacks so far. This comment, though given casually, is affecting 100+ viewers per day whether they should purchase from EcoFans. Your kind support to provide a fair review of our services means a lot to us.

Last but not least, please be so kind as to remove or amend this review if you have received the order in satisfactory condition.

Best regards,
Christy | Customer Service
====================================================
Dear Don,

Just giving you an quick update regarding your order. We filed an investigation request with the carrier on May 28th.

Although we haven’t heard back from them yet, there is an update of the shipment on USPS’s tracking site on the same date:
May 28 2021 03:53 pm
Processed Through Facility USPS
ISC LOS ANGELES CA (USPS)
Estimated delivery: Jun 3, 2021 (Thu)
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LD038374020HK

So it means the parcel is moving. It might have been delayed due to the backlogs of the carrier.
Kindly wait for a few more days. It should be delivered soon. Thank you for your patience with us!

Best regards,
Christy | Customer Service

====================================================
Hi Don,

Thank you for the review. We will check with the courier for the status of this parcel and get back to you ASAP.
Thank you very much for your patience with us!

Christy | Customer Service