EcoFlow Reviews 9,274

Overall, the product is excellent and I am satisfied with it.
However, my experience with customer support was quite stressful. There were delays, missing tracking information, and confusion due to multiple shipments that were not clearly communicated. At one point, I even thought part of my order was lost.
I had to send multiple emails and follow up frequently before receiving clear answers.
That said, I want to acknowledge that in the end, EcoFlow did resolve everything correctly, including a €200 refund that was processed after my request.
So while the product quality is very good, the customer service speed and communication definitely need improvement, especially considering the price of these products.

Arrived quickly.
Well packaged.
Seems well made - early days so far.

I have problems. It doesn't work AC and nobody answer support mail. I'm waiting solve to return.

There is almost no response on my emails, I send several emails but all I get back is” we will contact you “…
But they don’t…
Be patient, they say, but my package is still not here…

Is not instant everything is oké after a a few Days

Excellent product quality and delivery of service, the order arrived packaged well and working as expected.

I have a stream AC pro battery which arrived not working. Date of purchase 17 March 26. I was confident a quick call would put matters right with the offer of a replacement unit. Nope, not a chance. After waiting the required 7 to 14 working days, in other words 3 weeks, I was told someone would contact me within the next 2 working days. Credit where credits due, I received an email asking if I would return the battery for testing and repair and that it would take up to a further 2 weeks. No indication of who pays for the return or how I return it. Currently disappointed but really hoping I can return to this review and give an update which simply says I had a problem that was fixed and now everything is hunky-dory. Let’s believe

Placed my over for over £3000 worth of product with this company and it has been a absolute shambles. Almost a month later and im still missing half of it but between these lot and the courier firm DX I may as well be talking to my self for all the good its doing.

Good afternoon, I raised a concern that I could not use my credit on latest purchase of the portable 400w solar panel. I have not had any reply back and it has been a week.

I received wrong model for Ireland and got very sketchy response from both on calls and via email on the returns process - I am still awaiting a return label - very dissapointed after having paid for and waited over 2 months for the product

I bought the products and they are good quality, but the same cannot be said for customer support. If there are any issues, they take a long time to respond, their explanations aren’t very clear, and their support numbers are practically impossible to find. There is no customer support available in Italy, only in Germany. In my case, a panel was damaged during shipping, and after a month I’m still waiting for a resolution.

Order for micro-inverter placed and paid for 5th April. One of two boxes, the lead is sent separately never despatched. 23 days later I'm still waiting to hear when it will be sent. Customer service quite poor.

Your product is very well made and performs just as you discribe

The EcoFlow Delta Pro Ultra delivers outstanding technical performance across the board. Power, flexibility, and range of applications are well aligned.
In practice, however, there is a clear weakness: the ordering process via the EcoFlow online shop. Delivery times are currently far too long. In addition, transparent information on order status is lacking and is usually only provided upon specific request.
A strong product is paired with customer support processes that need improvement. From a customer perspective, the following would be highly desirable:
- Reliable delivery time estimates
- Proactive status updates
- Easily accessible and responsive support

The product itself is great. Shipping took too long. More than 5 weeks is unacceptable. Thats why you get online 4 stars

Absolutely abhorrent customer service from these clowns.. Avoid avoid avoid! No stock of anything and they take your money very willingly. The UK service has gone from being reasonable to non existent. You have been warned!

Still waiting for a mythical delivery. I ordered it on the 6th April. On the 8th April DPD said they had received the instructions but not the parcel from Ecoflow. No further updates. Despite several emails and a phone call to Ecoflow I still dont know where the item is and they cant even tell me what date they shipped it. Total scam. Dont touch them, Ill be filing a fraud claim with my credit card provider.

in time delivery, fair price and good product as specified

- Bought Powerbank
First with Display Failure
Second with Display Crash

- Bought Stream Ultra X with Stream AC Pro and Smart Meter. Order-Nr. EFDE-176675
Stream AC Pro is after two days defect. Completely dead. Case CAS-20260424-1727219. Automatic response - that‘s all.

Stream Ultra X Delivery time 2 month! Not acceptable! Is stored In Poland for many days! At DPD. Case CAS-20260420-1715698.

Smart Meter, we will see what happens.

Very bad service!!!! I think i will not buy EcoFlow Equipment anymore.