EcoFlow Reviews 9,271

They keep asking me to review my product, but after a month I still have not received the order… so unfortunately I cannot give a review the product.

On the customer service. Zero stars… no communication. No idea when item will arrive as I have not been told.

My new ordered item is not working! Customer Support did not react since six working days. That is unacceptable and does not look like customer satisfaction is important for us. I really would appreciate, if I get a reaction and of course I really would appreciate it to use my ordered device.

You take so long to reply that the situation has resolved before you get round to answering. I have a problem ongoing to return the same battery outlined when I received it on 16 04 26 as it is incompatible with the delta 3 max plus. The connecting cable does not match. This was shown as a match for the purchased hub. My request to return was made immediately on 16/04/26. All I have had is automated replies and no action. Perhaps I should contact PayPal to take up my case as you as a company are not complying with your statutory responsibilities.

Ecoflow - no problems, great service & customer support and help.
However DPD delivery - they guys don't care where they drop the parcels off! No check of the address or person whom the parcel is addressed to. If they have a delivery in the same area, they just deliver the lot to there. Luckily the people who received my parcel knew me & where it should have been delivered. Don't know what pressure these guys are under to make deliveries & timescales but they need to allow time to make the delivery to the correct person.

The products are very good, but the support and the design of the website are very poor.
The website provides too little technical information about the products. The phone hotline lacks technical expertise and refers customers to technical support via email. My inquiry there has still not been answered despite a reminder (after more than four weeks).

I dont like service ecoflow

I wanted to investigate a solar energy power back up.
I really need to understand how this works as the panel keeps going off at the front and I cannot see what's going on with it. Would recommend a manual to be included for none techy absolute beginners, that would be helpful. Looks easy but maybe Ecoflow could email me a simple video on how to use correctly .

Everything was perfect. Thanks.

Waiting on my solar panels which were part of a kit. Received the Ultra X and order is shown as completed on line. Just worried there has been an error and they will not be shipped when they arrive in stock.

My 5th product by Ecoflow, D3 Classic which has outlet sockets and operating switches at the one end and is perfect for the purpose it was purchased for. Working as it should but more quiet than the D2’s which is a bonus to some people maybe?

Very nice support to the client

Item not in stock. Wasn’t clear when ordering and disappointing I’ve got to wait a month. Well, I think it’s about a month. Vague timeline.

Had I gave known this I would have ordered an alternative comparable smart meter.

Kept informed about delay in supply. Still waiting for panels. System works well and is currently saving money on a sunny day

I ordered a power station from Ecoflow.de. The tracking information says the item has been delivered, but I haven’t received anything. I filed a report with the police. Ecoflow asked me to fill out a form, and I did everything exactly as requested.
After that, Ecoflow stopped responding to my emails. They rarely answer calls, and sometimes I call them for 30 minutes and they don’t pick up. They told me they would issue a refund, but then said they would give me a definitive answer next week. I called the following week and they said I had to wait, and they keep postponing their response like this.
Order number: EFEU-42301

Excellent service and conditions but a bit slow shipping

Very well packed. Equipment like new. Fast delivery.

THE PRODUCTS THEMSELVES ARE SIMPLE TO USE AND SUPER EFFECTIVE. ANYONE CAN UNDERSTAND HOW TO GET UP AND RUNNING IN FIVE MINUTES. SUPPORT/CUSTOMER SERVICE ALSO BRLLIANT TO DEAL WITH. I WILL BE BUYING MORE FOR MY FILM PRODUCTION COMPANY. THANK YOU ECO FLOW.

I purchased an ecoflow stream ultra with high hopes and expectations. Unfortunately the unit arrived defective and will not charge. I emailed support three times and have called three times. No help offered all I am told is someone will email me. Nothing ever received unfortunately. Such a shame support lets what appears to be a good product down.