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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including various types of wood, kindling, and briquettes, noting their efficiency and ease of use for creating a good fire. The service is frequently highlighted as outstanding, with many appreciating the helpful and friendly staff, from sales to delivery personnel. Reviewers also commend the reliable and prompt delivery service, often mentioning the drivers' willingness to go the extra mile by placing orders in convenient locations. However, some customers experienced issues with delivery charges not being clear in advance. Additionally, a few people noted that some logs were cut too finely and overdried, leading to a quick burn time. There was also an instance where a previous order's quality was not as expected, though this was resolved after a complaint.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the promptness and... See more

Product

Users describe positive interactions with product, consistently praising the high quality of the logs, eco... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and efficient... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of the... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness and friendliness... See more

Based on these reviews

Rated 5 out of 5 stars

I lodged a complaint concetning quality of wood bring delivered. Previous Kiln Dried Ash orders were most definitely NOT Kiln dried and was doubtful if it even was Ash???? Following co.plaint I rece... See more

Company replied

Rated 5 out of 5 stars

I buy the 12 boxes of kiln dried kindling that last us 2 winters. I also bought 1 bag of Waxies fire starters. We can't afford to give up our stove so I appreciate it that Ecofuel provides sustainab... See more

Company replied

Rated 5 out of 5 stars

My delivery arrived within the predicted time, so I was able to be there to direct the driver when unloading. He was friendly and efficient and because he had delivered to my home before, knew where... See more

Company replied

Rated 5 out of 5 stars

Delighted I discovered Ecofuel this year. The fuel is excellent quality, I'm amazed how easy it has made lightingand maintaining the fire, even my son can do it now. We are using our wood stove as th... See more

Company replied


Company details

  1. Firewood supplier
  2. Solid Fuel Company

Written by the company

At ECOFUEL™, we specialise in better wood fuels for homes and professional kitchens across Ireland. For more than a decade, we’ve been supplying kiln-dried firewood, wood briquettes, lumpwood charcoal and professional pizza briquettes to customers who value performance, reliability and sustainability. For years, many households and businesses struggled with inconsistent firewood, damp logs, smoky fuels and unreliable deliveries. Fires that should bring warmth and comfort often became frustrating to manage. ECOFUEL™ began with a simple idea: wood fuel should just work properly. Our approach has always been simple: supply properly dried fuels that burn consistently and deliver them with service customers can depend on. From our CityBag® range for everyday home fires to SingleDeck® and DoubleDeck® crates of kiln-dried logs, and our Forno1889® pizza briquettes used by wood-fired pizzerias, every product we supply is designed to burn cleaner, hotter and more predictably. Our delivery service is part of that experience. Through our signature Final 40FT® delivery system, our team brings fuel directly to homes, sheds and kitchens across Ireland, helping customers store their fuel exactly where it’s needed. Every ECOFUEL™ product is sourced from 100% sustainably managed forests and verified by FSC® certification. As proud members of 1% for the Planet, we invest in reforestation and biodiversity projects because protecting the forests behind every fire is part of our responsibility. Many of our customers have been with us for years, trusting ECOFUEL™ to keep their fires burning season after season.


Contact info


4.8

Excellent

TrustScore 5 out of 5

86 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Best Fires

I've had several deliveries from Ecofuel.
Products are always absolutely great & delivery date & times accurate.
I would highly recommend all their products

27 March 2026
ECOFUEL™ logo

Reply from ECOFUEL™

Hi Per,

Nice to hear the last Bundle order is delivering a great fire, which is a hard combination to beat.

Stay warm,
Janis x Team ECOFUEL™

Rated 5 out of 5 stars
ECOFUEL™ logo

Reply from ECOFUEL™

Hi Niamh,

Great to hear the Briquette Bundle is delivering as expected, and thank you for your continued support over the years.

Stay warm,
Janis x Team ECOFUEL™

Rated 5 out of 5 stars

Excellent

Excellent products, prices and service

30 March 2026
ECOFUEL™ logo

Reply from ECOFUEL™

Hi there,

Thank you for being our customer and recognising the value and service in the work we do.

Stay warm,
Janis x Team ECOFUEL™

Rated 5 out of 5 stars

Last delivery of fuel was 100% kilnfried Ash. This unfortunately has not always been the case!!!!

I lodged a complaint concetning quality of wood bring delivered. Previous Kiln Dried Ash orders were most definitely NOT Kiln dried and was doubtful if it even was Ash????
Following co.plaint I received apology and delivery that most definitely was exactly what I had ordered.

27 March 2026
ECOFUEL™ logo

Reply from ECOFUEL™

Hi there,

Thank you for taking the time to share your feedback and for being a customer with us over the years. Long-standing customers like you are a big part of what has shaped ECOFUEL™ into what it is today.

We’re really pleased to hear that your most recent delivery of Kiln-Dried Ash was exactly what you expected.

We’d also like to gently clarify that kiln-drying isn’t something we switch on and off, as it’s the standard for every log we supply. From sourcing to storage to delivery, the goal is always the same: clean, consistent fuel that simply works when you need it. This is something we’ve built our reputation around, delivering thousands of orders each month to homes and businesses across Ireland.

That said, we also know that firewood is a natural product, and we take any concerns seriously. When something doesn’t feel right, we review it carefully and do our best to put it right, which we were glad to do in this case.

We appreciate you raising it, and we’re especially glad the final delivery delivered the performance you were looking for.

Thanks again for taking the time to share your experience.

Janis x Team ECOFUEL™

Rated 5 out of 5 stars

Your driver put the logs neatly into…

Your driver put the logs neatly into our shed -we are elderly and would find it hard to do it ourselves. We really appreciate it.

27 March 2026
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Reply from ECOFUEL™

Hi Evelyn,

Thank you for your continued support over the years. I’m really glad Edgars was able to place the Pinikay neatly into your shed and make things a little easier.

Thanks for taking the time to share this with us.

Wishing you many good fires,
Janis x Team ECOFUEL™

Rated 5 out of 5 stars

A lot of the logs are very small this…

A lot of the logs are very small this time, so they burn away quite quickly.

But it’s a good product and I’ll be happy to buy again

24 March 2026
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Reply from ECOFUEL™

Hi Frank,

Thanks again for your continued support this last winter, and thanks for the note on the smaller logs as well; that’s helpful feedback.

Glad to hear you’re still happy overall, and we’ll look forward to delivering again soon.

Janis x Team ECOFUEL™

Rated 5 out of 5 stars

Prompt

Prompt, efficient service.

24 March 2026
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Reply from ECOFUEL™

Hi Myra,

Great to see you back for your second order, and glad the Oak firewood and service were prompt and efficient. Being local makes it even nicer to deliver.

Thanks for taking the time to leave a review.

Janis x Team ECOFUEL™

Rated 5 out of 5 stars

Excellent service very helpful & polite…

Excellent service very helpful & polite delivery guys

24 March 2026
ECOFUEL™ logo

Reply from ECOFUEL™

Hi Eva,

Thanks for your continued support over the years, and it's great to hear the CityBag® and EcoBriquettes were delivered smoothly. I’ll pass your kind words on to Dorian and the delivery team.

Stay warm,
Janis x Team ECOFUEL™

Rated 5 out of 5 stars

Reliable and excellent quality

I find eco fuel oak box bundles excellent, wood is superior quality to competitors I find and packing so easy for storage. Prompt delivery also

22 March 2026
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Reply from ECOFUEL™

Hi Mark,

Great to hear the BundleBox® Oak is working well for you on your second order. Oak is a favourite for exactly that reason.

Wishing you many good fires,
Janis x Team ECOFUEL™

Rated 5 out of 5 stars

Delivery + +

Delivery guy wheeled our CitiBags around back, right into our shed and took the bags back to re-use. Even offered to take a pallet from our last delivery away (but we had plans for it)!

27 February 2026
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Reply from ECOFUEL™

Hi Lydia,

Thank you very much for the review, that's very kind of you. We hope the Ash performs very well, and we're glad Edgar from our delivery team was able to manoeuvre the CityBag to your storage.

Happy St. Patrick's Day!

Janis x Team ECOFUEL™

Rated 5 out of 5 stars

Great service and excellent quality

Great service and excellent quality logs and kindling, would highly recommend.Delivery drivers are amazing.

4 January 2026
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Reply from ECOFUEL™

Hi Tania,

Thanks for the lovely words and for coming back to us again and again for your CityBag Birch. Delighted to hear the logs and kindling are doing the job, and I’ll pass your kind note on to our delivery team too.

Janis x Team ECOFUEL™

Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with. 100% satisfaction rate. Just love these products!

24 February 2026
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Reply from ECOFUEL™

Hi Louise,

Thanks for the kind words and for sticking with us over the years. It means a lot to hear the products are still delivering for you.

Appreciate you choosing Ecofuel,
Janis

Rated 5 out of 5 stars

Excellent quality product and very…

Excellent quality product and very courteous delivery person - many thanks again, Ecofuel!

2 March 2026
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Reply from ECOFUEL™

Hi Lidija,

Great to hear the CityBag bundle and EcoBriquettes are working well for you. I’ll make sure your kind words are passed on to the delivery team as well.

Thanks for taking the time to share this.

Wishing you many good fires,
Janis x Team ECOFUEL™

Rated 5 out of 5 stars

Great Service and Great Product

Great Service and Great Product
Their Kilin dry wood is the best !!

19 February 2026
ECOFUEL™ logo

Reply from ECOFUEL™

Hi Patricia,

Thanks for the lovely review. Great to hear the kiln-dried Ash is burning well for you and that the service lived up to expectations.

We really appreciate your continued support.

Enjoy the fires ahead,
Janis x Team ECOFUEL™

Rated 5 out of 5 stars

Good product, good service…

The product is always good and arrives as promised. The delivery personnel are really helpful with regard to getting the product as close as possible to the storage location.

19 February 2026
ECOFUEL™ logo

Reply from ECOFUEL™

Hi John,

Thanks for the kind review. Glad to hear the Ash and Waxies are working well for you, and that the delivery team could help get everything as close as possible to your storage.

We really appreciate your continued support.

Stay warm,
Janis x Team ECOFUEL™

Rated 5 out of 5 stars

Friendly staff and prompt service

Friendly staff and prompt service

19 February 2026
ECOFUEL™ logo

Reply from ECOFUEL™

Hi Derek,

Thanks for the kind words. Glad the team looked after you and got the order out promptly. Hope the Mixed Bundle is keeping the fires going nicely.

Thanks again for your continued support.

Enjoy the fires ahead,
Janis x Team ECOFUEL™

Rated 5 out of 5 stars

5 stars all the way…

5 stars all the way excellent fuel and a very friendly delivery on time every time!

24 February 2026
ECOFUEL™ logo

Reply from ECOFUEL™

Hi Fiona,

Great to hear the EcoBriquettes and Pinikay are keeping the fires going strong, and I’ll be sure to pass your kind words on to the delivery team.

Thanks for taking the time to leave the review.

Stay warm,
Janis x Team ECOFUEL™

Rated 5 out of 5 stars

Ecofuel are the Best!

My delivery arrived within the predicted time, so I was able to be there to direct the driver when unloading. He was friendly and efficient and because he had delivered to my home before, knew where to unload the delivery. He also took the empty bags for reuse and the empty boxes for recycling. This is why I use Ecofuel again and again.

23 February 2026
ECOFUEL™ logo

Reply from ECOFUEL™

Hi Anne,

Thanks so much for the kind words. Delighted that the delivery went smoothly again and that the team could help with the empty bags and boxes.

Really appreciate you coming back for another order.

Janis x Team ECOFUEL™

Rated 5 out of 5 stars

Great

Happy with my experience…the wood bundle was delivered within a couple days of ordering, the delivery man was helpful with getting purchase into my shed and the fuel burns well!

19 February 2026
ECOFUEL™ logo

Reply from ECOFUEL™

Hi Leah,

Great to hear your first Firewood Bundle arrived quickly and is burning well for you. I’ll pass your kind words on to the delivery team.

Wishing you many good fires,
Janis x Team ECOFUEL™

Rated 5 out of 5 stars

so prompt

so prompt, great service

29 January 2026
ECOFUEL™ logo

Reply from ECOFUEL™

Hi Olan,

Great to hear the EcoBriquettes and Pinikay are keeping things running smoothly for you. Prompt service makes all the difference, especially in the middle of winter.

Thanks for taking the time to leave a review.

Stay warm,
Janis x Team ECOFUEL™

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