While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, particularly scooters, for their quality, ease of use, and practical features like speed and battery life. Many highlight the excellent customer service, noting quick responses, helpful staff, and effective communication in resolving issues. People appreciate the independence and mobility these products provide, making daily activities and travel much easier. However, some customers experienced issues with product durability, such as broken parts or motors failing prematurely. A few also mentioned difficulties with the turning radius of certain scooters or the lack of shock absorption. There were also isolated concerns about the clarity of information regarding insurance plans and the process for obtaining replacement parts.

What people talk about most

Product

Users describe positive interactions with the product. Many customers express satisfaction with their... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its efficiency and... See more

User experience

People report positive experiences with user experience. Many customers find the scooters easy to assemble... See more

Quality

Customers had positive experiences with quality. Many reviewers are thrilled with their purchases, describing... See more

Service

Consumers find service to be positive. Many reviewers praise the quick response times, with some noting... See more

Based on these reviews

Rated 5 out of 5 stars

Delivery was ahead of schedule (before Christmas instead of after). Unpack and assemble was straight forward. The unit had minor cosmetic damage. Simple phone call and replacement parts were arranged... See more

Rated 5 out of 5 stars

While I had difficulty with simple stuff some of which (most) I blame myself for, still, I felt the manual could have been a little clearer about the simple stuff. Like how to make it GO. I figured it... See more

Rated 5 out of 5 stars

I bought a MS80 long range scooter. Delivered ahead of schedule. Was easy to assemble, even from a wheelchair. I've had the scooter out quite a bit, a little rough on sideways due hard rubber tires... See more

Rated 1 out of 5 stars

After being excited about having mobility again there was nothing but disappointment, stress and frustration. After receiving a broken scooter with a front wheel that wobbles like it's going to fall o... See more

Rated 1 out of 5 stars

I strongly suggest you guys do not buy from this company. They sell an insurance plan that they cannot tell you anything about it but though also charge you for it, but they won’t tell you anything jo... See more

Rated 1 out of 5 stars

I bought a scooter from them back in November 2025. And at first, I was extremely happy with it. But within two months, the display went out. There’s a constant beep even when it’s off and the keys ou... See more

Rated 5 out of 5 stars

Every time fedex messed up our ecomobiclub.com shipping, Elsa made an extraordinary effort to put the shipment back on track. The other things left are the scooter covers, two mirrors, and a pouch f... See more

Rated 5 out of 5 stars

Customer service is a true delight. Lightning fast, polite, helpful, informative and responsive. It will be delivered May 30th. May 24th: Just received the scooter, *ahead of schedule!* WOW! FAST!... See more

Rated 5 out of 5 stars

We actually had problems with the motor of the scooter we ordered. It worked for our needs great for a month until the motor started giving out. We were sent a replacement right away. Unfortunately t... See more

Rated 5 out of 5 stars

I ordered a MobiScooter fromAmazon. The assembly went well. I had a question about the rear mirror installation and it was promptly answered with an email with pictures of proper installation. The sc... See more

Rated 5 out of 5 stars

First of all i love my Ecomobiclub mobile scooter, was very easy to put together. Being 86 years old it gives me the mobility to do many things i could not with out my scooter. I can ride several day... See more

Rated 5 out of 5 stars

I bought the 15/30 Miles 4 Wheels Mobility Scooter for Adults & Seniors Up to 300LBS, 350W Electric Powered Wheelchair Device w/Extended Battery, Dual Baskets, Rotating Seat, USB Charging and it was d... See more

Rated 5 out of 5 stars

I ordered this scooter last November and have thoroughly enjoyed it. It is difficult to walk long distances and this gives me the independence I need. It's a comfortable ride and is a beautiful blue... See more

Rated 5 out of 5 stars

The Ecomobixlub has provided a great experience in pursuing our new ride. It was not something my husband really wanted to have to use but after now having it in our house he is excited about our next... See more

Rated 5 out of 5 stars

I received my scooter from hubby as an early birthday present, so that I would be able to MATS (Mid-America Truck Show) in Louisville, Kentucky. Unfortunately, my supplemental battery was damaged duri... See more

Rated 5 out of 5 stars

I ordered an adorable pink scooter… unfortunately it did get cracked in shipping. The company immediately sent me the parts to replace and even sent a video to help me through the replacement. It wa... See more

Rated 5 out of 5 stars

I bought this scooter (MS02PRO) after I did my extensive research on which would be the best choice for me. I am thrilled with my purchase as this model is very comfortable, very easy to get in and ou... See more

Rated 5 out of 5 stars

So far, in the process of purchasing our MS02 MAX , every question I have sent to EcoMobi has been answered. This means a lot to me. I feel we can never predict how something is going to go, but what... See more

Rated 5 out of 5 stars

The customer service is beyond fantastic. Response time is same day and they are always willing to go above and beyond to make things right. The MS80 I bought is joy to use and the extended range is g... See more

Rated 4 out of 5 stars

I bought the scooter for my friend, she really loves it. She's now able to leave the house on her own, go to the store and visit family. Putting the scooter together from the box was super easy. It's... See more

Rated 4 out of 5 stars

I love having my mobility back! The scooter’s appearance is great. I like how it’s not as wide as the ones provided in the store. It also has quite a pep..I actually need to be mindful of slowing down... See more

Rated 5 out of 5 stars

I ordered the Ecomobi Max Scooter. This is a great mobility scooter especially if you want to use it for trails and other off road use. Its a heavy duty scooter and will take you just about anywhere.... See more

Rated 5 out of 5 stars

My communication with these folks has been terrific! They are very professional, kind, customer satisfaction oriented and I look forward to continuing doing business with them and I love their product... See more

Rated 5 out of 5 stars

Ecomobi has gone beyond that extra mile to achieve customer satisfaction. I ordered two scooters from them on separate orders so I would recieved a discount coupon for each. Ecomobi contacted me to ma... See more

Rated 5 out of 5 stars

I am very pleased with the 4-wheel electric mobility scooter I purchased from this company .It arrived on time ,was in excellent condition , and exactly as described .It performs beautifully and I ex... See more

Rated 5 out of 5 stars

I used the chat to try to figure out how to order my battery for my scooter. The customer service representative replied with the link on where I needed to go to get the battery ordered. This was very... See more

Rated 5 out of 5 stars

I purchased the MS20 in pink I have knee problems and looking forward to using it on family trips. The customer service department has been wonderful with questions that I have had and responds back... See more

Rated 5 out of 5 stars

I purchased this scooter mainly for use in theme parks, and overall it has been a great choice. I’m able to load and unload it from my car by myself, which is very convenient. The battery, once fu... See more

Rated 5 out of 5 stars

This scooter gave me back my freedom! As someone who had major knee surgery and was unable to bear weight for 8 weeks without needing assistance to walk even short distances, this chair has given me... See more

Rated 5 out of 5 stars

I am a leaving this 5 star review pertaining to their customer service. They have been very responsive to any correspondence. The scooter looks very impressive. Sadly the person it was purchased is no... See more

Rated 5 out of 5 stars

Purchased scooter for my 95 year old father, It has been very useful and easy to assemble. When charger stopped working customer support was helpful and prompt.

Rated 5 out of 5 stars

This scooter is a five star scooter all the way first of all it came completely assembled. All I had to do was lift up the steering wheel and lock it in place easy unpackaging it was fully charged whe... See more

Rated 5 out of 5 stars

This is an awesome little scooter. It arrived quickly and put together easily. I love the fact you can easily disconnect the battery to charge it away from Scooter if need be. Has some zip to it whe... See more

Rated 5 out of 5 stars

The service department and staff are truly refreshing in terms of today's light. They are quick and professional which was refreshing. They handled a small problem efficiently and to my satisfaction.... See more

Rated 5 out of 5 stars

Purchased the MSO2 scooter for my mother, and am incredibly impressed. It is easy to use and has amazing range. It's also lightweight and easy to fold/unfold. Highly recommend!

Rated 5 out of 5 stars

I am very happy with my mobility scooter! After breaking my ankle, it was truly a lifesaver. It is narrow enough to fit through the interior doors in my older home, and I have also taken it outside to... See more

Rated 5 out of 5 stars

Scooter was easy to set up. Very powerful and battery lasts. Customer service was great! I am able to get around much better now. I would definitely recommend

Rated 5 out of 5 stars

My mother received one of these scooters as a gift and it had a broken part. Their customer service was great and sent a replacement part with no issues.

Rated 5 out of 5 stars

Rather than add to my already existing review, I'm making a new review. What a great little getter-abouter! This is a nimble delightful scooter. The seat is comfortable and the controls are very u... See more

Rated 5 out of 5 stars

I’ve had this scooter for about 4 months now and it works great. Customer support is awesome and very responsive. I highly recommend!

Rated 5 out of 5 stars

This scooter has helped my parents get around and be able to do things they love to do. It's a great value for the price and very easy to put together. I would highly recommend this scooter to anyo... See more

Rated 5 out of 5 stars

After looking at lots of different scooters I decided to get this 1 for my mothers and I’m glad I did. She absolutely loves it. The battery lasts for weeks and it’s so easy to use It’s small enough... See more

Rated 5 out of 5 stars

I love the scooter and so does my dog. We had an issue with the charger but they’re sending a new one so I really appreciate that! Vera has been super helpful!

Rated 5 out of 5 stars

I just got the MS02-F Mobility Scooter and took it for its first trip in the park which is a few blocks from us. It is easy to drive and can really pick up speed on the straight parts! It handled th... See more

Rated 5 out of 5 stars

Im writing this review to give kudos to this amazjng.company. A friend bought a scooter for her double amputee son, and it was stolen a.few days ago. When she reached out to Ecomobi to ask if it h... See more

Rated 5 out of 5 stars

I ordered one of these scooters for my father in law. It has been a wonderful purchase. He is able to travel with it and get around. The delivery time was quick and arrived with out any issues.

Rated 5 out of 5 stars

The scooter is very elegantly styled and is easy to assemble and operate. The customer service is outstanding, the best I've experienced in my lifetime. They respond within a day.

Rated 5 out of 5 stars

So very happy with my new Ultra mobility scooter! Also, so pleased how quickly customer service got back to me with answers to any questions or concerns I had. Just a great all around company!

Rated 5 out of 5 stars

Love my scooter. Easy to handle and very convenient. Customer support has been amazing. Thank you!!


Company details

  1. Mobility equipment supplier

Written by the company

Ecomobi is dedicated to using technology to bring warmth and humanity into everyday life. We focus on electric mobility tools, offering safe and convenient travel solutions for those facing mobility challenges due to age, health, or other reasons. Every product we create is more than just transportation—it’s a bridge to family connection, personal autonomy, and human dignity. We believe that the freedom to move is fundamental to living an independent and fulfilling life. Guided by the vision of "empowering life," Ecomobi blends innovation with compassion to reignite the passion for living and bring hope and joy to our users.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Typo mistake corrected.

I realized that I had made a typo in my shipping address, and I made contact with the corrections. You responded quickly, and I am fully confident that my issue has been resolved.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

I bought a scooter from them back in…

I bought a scooter from them back in November 2025. And at first, I was extremely happy with it. But within two months, the display went out. There’s a constant beep even when it’s off and the keys out of it and I’m afraid of being in my car that it’s gonna catch fire so each time I have to remove the battery. And now the control for Ford and backwards has fallen off. I’ve sent messages several times. They did send me a replacement for the display, but there’s nowhere to figure out where to unscrew it. The top panel to put the new display in. I’m old. I have problems with arthritis in my hands and I don’t know what to do. I would think that they would come and pick up this one and replace it with a new one because that’s just a lot of money to have already broken within four months.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Love our scooter

Love our scooter. We didn’t get all of our things that we ordered,,, but they took care of everything and treated us right. Would buy from the company again.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company!

So very happy with my new Ultra mobility scooter! Also, so pleased how quickly customer service got back to me with answers to any questions or concerns I had. Just a great all around company!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

I am a leaving this 5 star review…

I am a leaving this 5 star review pertaining to their customer service. They have been very responsive to any correspondence. The scooter looks very impressive. Sadly the person it was purchased is no longer able to use it. remember to keep it on turtle until you get used to it. Very quick pick up. Delivery was ahead of schedule. While the other items came in the following days the lack did not interfere with the scooter operation.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Mobilty scooter

My parents lost the key to there scooter. ECOM replied quickly to my email and stated they would send one out. Great customer service.

Also, I offered to purchase the key and they said not to worry about it.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Every time fedex messed up our…

Every time fedex messed up our ecomobiclub.com shipping, Elsa made an extraordinary effort to put the shipment back on track. The other things left are the scooter covers, two mirrors, and a pouch for the front of the red scooter

2 February 2026
Unprompted review
Rated 5 out of 5 stars

My NEW SCOOTER IS AMAZING

I bought this scooter (MS02PRO) after I did my extensive research on which would be the best choice for me. I am thrilled with my purchase as this model is very comfortable, very easy to get in and out of my vehicle, has the perfect amount of pep, good space for my feet plus it’s great looking. People always stop me to ask me where I got it and how I like it! I’m overjoyed by my new ride!

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Scooter

I’ve had this scooter for about 4 months now and it works great. Customer support is awesome and very responsive. I highly recommend!

15 January 2026
Unprompted review
Rated 1 out of 5 stars

I strongly suggest you be aware of this company. Joy will not have called three times and will not give me a supervisor.

I strongly suggest you guys do not buy from this company. They sell an insurance plan that they cannot tell you anything about it but though also charge you for it, but they won’t tell you anything joy I’ve talked to you twice on the phone both times she refuses to get me a supervisor a manager, someone that has knowledgeable of this insurance plan and she refuses to do so anyone that’s willing to buy from this company. Beware hopefully I’ll get a call back and I can redo this review but as of right now I’ve called three times and nobody will call me back. Joy refuses to get a hold of somebody beware the insurance might not be for real and then you spend money on it

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Im writing this review to give kudos to…

Im writing this review to give kudos to this amazjng.company. A friend bought a scooter for her double amputee son, and it was stolen a.few days ago. When she reached out to Ecomobi to ask if it had a GPS installed, she was told it did not. Bu
t, they also said they would replace it, and they did. It was received today, and I think that is amazing

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Christmas hit!

Delivery was ahead of schedule (before Christmas instead of after). Unpack and assemble was straight forward. The unit had minor cosmetic damage. Simple phone call and replacement parts were arranged with no hassle. Customer service was very efficient with updates by email and text. Scooter is very fast and quiet. My wife loves it!

25 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look