eComposite Products Ltd Reviews 

916
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and the exceptional product quality, noting that orders arrive promptly and fit together easily during installation. People also appreciate the helpful guidance provided when selecting items and designing their custom garden layouts. Buyers find that communication with the team remains clear and reassuring throughout the entire purchase process. However, some people mentioned unexpected delivery delays, missing components, or communication gaps when trying to resolve order problems. A few individuals also noted that shipments failed to arrive on the scheduled dates, leading to frustration.

What people talk about most

Product

Users describe positive interactions with product, expressing immense satisfaction with the great quality... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising timely shipping, prompt... See more

Quality

Consumers find quality to be positive, frequently highlighting robust materials, sturdy construction, and... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting team members who provide... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting helpful staff who answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely to buy from a uk made uk based company, product was delivered super fast and any queries I had were answered with a quick phone call to them.. So nice to have an online purchase backed up by... See more

Company replied

Rated 5 out of 5 stars

Visited the showroom to view the products and get advice on a new gate and fence panel. Found to have a good range of products on display and the staff extremely helpful and knowledgeable. All my ques... See more

Company replied

Rated 5 out of 5 stars

Great product but what stood out was the customer care. Really thought from initial quote to ordering and delivery the team showed great professionalism. Felt like I was in safe hands throughout. PS... See more

Company replied

Rated 5 out of 5 stars

Great company, I love my new fence! Quality product made in the UK, timely delivery, helpful customer service. My builder found building the fence was a joy as the quality of panels was superb. I s... See more

Company replied


Company details

  1. Fence Supply Shop
  2. also in
  3. Garden
  4. Garden Furniture Shop
  5. Landscaping Supply Shop

Written by the company

eComposite Products have been the longest leading supplier of composite fencing for over 8 years. This still New innovative product which is totally maintenance free and only every needs a quick jet wash now and again comes with the only manufacture backed lifetime warranty. our main objective is composite fencing and screens amongst all our other premium products for around the home and garden that includes fencing, gates and decorative screens, acoustic wall paneling all adding a finishing touch to today's modern indoor & outdoor living space. Our main focus is to look at recycling products in order to keep the planet clean. we have a full warehouse of stock along with two fulfillment companies , one in UK and Ireland to help reduce delivery timescales. we have a 11000 sq ft warehouse and showroom in Aldridge highlighting all our fencing ranges as well as wall paneling, driveway gates and pedestrian gates and our pergolas which can be from stock or made bespoke to any size possible. available from stock on a next day service are all our product samples which are FOC but do carry a small delivery charge. We have a 17 year knowledge based team that can advise you in every single item of technical information you require from advise to technical drawings to video installations. welcome to the world of composite!

Lifetime warranty on all Fencing Boards

Free Shipping on orders over £250

We are the largest stockist of composite fencing in the UK, high stocks for existing concrete posts and we offer a LIFETIME WARRANTY on all our fencing Boards. We offer a range of out door and indoor products such as Pergola's to internal acoustic wall panelling. We stock Driveway gates in full aluminium and composite as well as pedestrian gates in various material and colours to co-inside with all our fencing products. Decorative screens and trellis to compliment our fencing or sold seperately to compliment existing gardes

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

916 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(916)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company. Good communication and value for money. Products look great. Would recommend highly

31 October 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Janice thank you for the review we appreciate it

Rated 3 out of 5 stars
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Julia, sorry you had an issue with customer service could you email us with what it was you had an issue with and we will see how we can change this for you

Rated 5 out of 5 stars

Side gate

Excellent product. Instructions clear and comprehensive.

12 November 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

thank you for your review

Rated 5 out of 5 stars

Reliable suppliers for your fence

Rob and his team are brilliant. From helping us select the right products, providing the initial quotes, timely delivery - everything was delivered as promised. Fully recommend them👍🏽

4 November 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Dinesh, so glad you are happy with the fencing and thank you for the 5* review

Rated 5 out of 5 stars

Karl was very helpful patient and…

Karl was very helpful patient and informative. Helped us with questions and queries. Prompt delivery and high quality good easy to assembled. Instructions very easy to follow. Would recommend

3 November 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi David thank you for your review, very kind of you to praise Karl.

Rated 5 out of 5 stars

Fantastic product and fantastic people…

Fantastic product and fantastic people to deal with. Very good communication and nothing is too much trouble. Really friendly. Cant speak highly enough of this firm, will definitely be using them again

6 November 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Lee glad you had a good experience and thank you for the 5* review

Rated 4 out of 5 stars

Product and quality is fab

Product and quality is fab, very happy with this, it’s just we were a little disappointed with the time we had to wait for the delivery. Not all the parts were available so had to wait nearly 3 weeks for delivery. Good communication though from Faye in customer service.

5 November 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Vicki, sorry about the wait as a company still growing massively year after year we do occasionally run out of some items but hopefully not for too long. thank you for the review was still very kind

Rated 5 out of 5 stars

Lovely to buy from a uk made uk based…

Lovely to buy from a uk made uk based company, product was delivered super fast and any queries I had were answered with a quick phone call to them..
So nice to have an online purchase backed up by really people you can talk to with any questions and queries you have, as opposed to email & online contact only after purchase..
Also a great price compared to my local trade centre places 👍👍

1 October 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi MAria, thank you for the kind words and the review

Rated 5 out of 5 stars

I used e composite to supply an…

I used e composite to supply an aluminium external gate. The item was great quality and I wouldn’t hesitate to use this supplier again for any future gates using this type of material

28 January 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Thank you for your review

Rated 5 out of 5 stars

A great product

A great product. I’ve had the fencing and gate for a while now. It washed fantastic. Has not degraded at all in the sunlight. Very sturdy and a great looking product.
Highly recommend.

28 October 2024
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Mike thank you for the review

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