I had an appointment at the Mt Pleasant Pennsylvania location . The gentlemen that helped me was Mark and I have to say that he was very nice and helpful! The garage and the lounge for customers was v... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
27 Jan 2026. URGENT and CAUTIONARY ADVICE. Brought my 2024 Toyota 4 Runner TRD Pro in to Conrad's in Berea for a Hunter Road Force tire balance, tire rotation, and oil change. The next day I was dr... See more
Well I guess my wife & I are just not too smart. After several times of receiving very questionable substandard service we still went back. This time we went in for a simple routine oil change & tire... See more
This is Conrad's definition of a "good" job and a "new" unused tire is a joke. They didn't even put a new valve stem on it. I have never felt this sick about getting tires in 22 years of driving. My f... See more
Company details
Information provided by various external sources
In addition to being the areas largest tire dealer, Conrad's performs comprehensive automotive repairs. We service everything on your foreign or domestic car, truck, or van, including doing tune-up and engine performance work.
Contact info
Lorain Ave 14577, 44111, Cleveland, United States
- econrads.com
We had to reschedule service due to…
We had to reschedule service due to time constraints. Scheduled for Wednesday June 19 at 3pm.
Seems to be an efficient system.
Very fast
Very fast, kind, and took me seriously. Also, the pricing wasn't as expensive as I was fearing it would be.
I scheduled an appointment on line
I scheduled an appointment on line. It was easy
First time at Alliance store
I have not been to the new Alliance Conrad’s but have been pleased with the one in Green.
I have visited the Amherst location…
I have visited the Amherst location twice in the past 12 months and I have been completely satisfied with my experience both times. The staff is courteous and professional. They never make me feel like they are trying to sell me services that are unnecessary. Also, the value/prices are amazing compared to other shops. I would highly recommend them to anyone!
Very easy to use and service is always…
Very easy to use and service is always great
I had to schedule an appointment next…
I had to schedule an appointment next week, because the only time slots available for 4/27 were in the afternoon.
This is my go to shop
This is my go to shop. The service advisors are all great, and the techs have always done it right. On-time delivery and fair pricing as well.
Great and honest service!
Great Experience
Great Experience! I like the videos they sent of my car. I was able to show my boyfriend, who's been saying I need to change my air filter, how dirty my air filter was with the footage they'd sent me while working on my car! Nice feature. Dave was the one ringing me out/ informing me about my vehicle. He was helpful and pleasant not only to me but with other customers in the shop on the phone.
Waiting is the hardest part.
You really need public wifi and a more comfortable reception area. There are a lot of people who were waiting. I know that it's a shop but when I go to my dealership the experience is different.
If you are interested in changing this, a comfy waiting area, and a person in charge of running the front of the house would work. They were slammed and understandably there was no popcorn, but there was all over the floor. There was no wifi or password to be seen. And although each and every person was greeted in an extremely friendly and prompt manner upon arrival, it was clear that the staff members behind the counter were stretched thin.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








