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Eco Pet Parcel Reviews 414

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TrustScore 5 out of 5

4.9

Pet shop
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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting them as amazing, healthy, and of great quality, with a wide variety of options for pets. Many people appreciate the quick delivery and the excellent service, often mentioning the personalized notes included with their orders. The ordering process is described as easy and straightforward, contributing to a positive overall experience. However, some customers noted that items were sometimes loose in the parcel, making it difficult to count or share purchases, especially when ordering with others due to postage costs.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the excellent products and... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the products as first-class,... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting the speed and... See more

Order

Users describe positive interactions with order, finding the process easy and quick from selection to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just what animal lovers needed. Breath of fresh air Love that it’s a family business who obviously research thoroughly to give healthy, novelty items for not just cats and dogs, but horses and ea... See more

Rated 5 out of 5 stars

Ordered two gingerbread men toys from Eco Pet Parcel. Price of the items was very competitive and dispatched very quickly. Items packaged really well and a lovely personalised note was included. The g... See more

Rated 5 out of 5 stars

We’ve bought a couple of the toys and they are amazing. My 8 week old lab puppy LOVES them. They are a great substitute for human hands, feet and any other part of a person our dog would prefer to che... See more

Rated 5 out of 5 stars

My pugs love their treaty boxes from Eco Pet Parcel. They always arrive super quickly and have the loveliest handwritten messages inside from Lydia! There’s an extensive selection of goodies to choos... See more

Company details

  1. #36 of 264 best companies in Pet shop

Written by the company

Pet parcels for the eco-conscious owner. All of our products are carefully chosen with your pet and the environment in mind.

Contact info

4.9

Excellent

TrustScore 5 out of 5

414 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Amazing as always!!

Amazing as always!!
Fast delivery, beautiful packaging and love the personal touches.
My frenchie loves all of his treats everytime!

29 July 2025
Rated 5 out of 5 stars

Always a great experience

Always a great experience, we have a regular subscription and the boys love the treats, also updates to the website have made it much simpler to change subscription items for fussy pups who get bored of their treats!!

24 June 2025
Rated 5 out of 5 stars

Great natural chews

My first time buying from Eco Pet Parcel. I ordered 3 different types of natural chews for my ‘hard chewers’. They are enjoying them all, not much left of the large antler! The parcel arrived quickly and came with a card with their names on - a lovely personal touch. I will be buying again from this great small business.

17 June 2025
Rated 5 out of 5 stars

Lovely small business

Lovely small business. Royal Mail lost my parcel and they sent another one asap. They sell a nice range of eco pet toys which are my dogs’ favourite kind. Will definitely order again in the future.

10 June 2025
Rated 5 out of 5 stars

I love the tenner Tuesday box

I love the tenner Tuesday box. Plenty of variety for my dog. He enjoys choosing a different treat everyday. I feel they are healthy for him and good value for me. I will be buying more.

19 May 2025
Rated 5 out of 5 stars

Great!

Great service and my dog loves the treats. Packed well and quick delivery. Highly recommend 🥰

2 May 2025
Rated 1 out of 5 stars

Disappointed that an 8cm x 1cm splinter…

Disappointed that an 8cm x 1cm splinter came off the chew root in less than 5 mins of use by my puppy. Luckily I was there to stop her from swallowing this. I have purchased a chew root before and it’s still in great condition but just very disappointed with this one. Rest of the items purchased were fine.

25 March 2025
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Reply from Eco Pet Parcel

Hi Christine,

I hope you and Tiggy are doing well. I attempted to reach you by phone yesterday, but unfortunately, the number provided didn’t connect. I also sent an email but haven’t received a response yet.

I’m truly sorry to hear about the issue with the chewroot, and I hope Tiggy is okay. This is definitely not the experience we want for our customers, and we take your feedback seriously. We’ve never encountered this before with the chewroots, so we want to make sure we address the issue properly.

Could you please give us a call at 07932 305798 at your earliest convenience? If possible, we’d appreciate it if you could send us a photo of the chew so we can forward it to Green and Wilds (the manufacturer) for investigation.

Once again, we sincerely apologise for the inconvenience. We value you as a customer, and we hope you and Tiggy continue to enjoy the rest of your parcel.

Thank you for bringing this to our attention, and we look forward to resolving it with you.

Warm regards,
Lydia

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