The process online was easy and the website informative. The option to pick delivery was awesome, EXCEPT that didn't mean anything. I selected the 10-2pm window and rearranged work to be here. The... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The sofa itself is quite firm, which may suit some people. However, there is still a very strong chemical smell even after 1 week, making it uncomfortable to sleep on as a sofa bed. The throw cus... See more
Company replied
We bought an Ecosa mattress and their Zen bed. The mattress arrived before the bed did as the bed wasn't in stock, which didn't worry us unduly but might have been a problem for others. The mattress... See more
Company replied
Update: Ecosa sent me a replacement. So they ultimately stood by their product, increased my star rating. I wish I'd read the reviews here before purchasing. I bought a bamboo duvet cover after m... See more
Company replied
Company details
Written by the company
Helping you to live well slept. At Ecosa, we believe good sleep is the foundation of a great life. So, since 2015, we’ve been creating thoughtful products to transform yours. Enabling you to do more, dream more and be more – while treading lightly on the planet. With head offices in Melbourne, Hong Kong and Japan, Ecosa is now available online in five countries. Through our charity partnerships, we're focused on giving back and doing good. We source the wood for our bed bases from sustainable plantations, donate all returns to charity, and sponsor homeless initiatives to ensure everyone has the same chance at a great night's sleep.
Contact info
Australia
- ecosa.com.au
2.9
Average
395 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The delivery was incredibly fast
The delivery was incredibly fast. The delivery people were very kind, it's a pleasure to find people like that. As for the sofa, I still have to open it.
8 December 2025
Unprompted review
Reply from Ecosa
Hello Di Martino,
Thank you for sharing your feedback with us. We’re glad to hear that the delivery was fast and that the delivery team provided such kind service. We hope the sofa meets your expectations once you’ve had a chance to set it up, and if you need any assistance, we’re here to help.
Happy Snoozing,
Meysi
Senior Customer Support
Do not buy from this company
Do not buy from this company. I ordered a mattress topper and have no idea where it is or what is happening. The responses I’m getting are very automated and leaving me seriously frustrated. I wish I’d looked up reviews before. Now trying to battle to get a refund.
8 December 2025
Unprompted review
Reply from Ecosa
Hello Claudia,
Thank you for sharing your experience with us. We completely understand how frustrating this situation must be, and we’re genuinely sorry for the inconvenience you’ve faced with your topper order.
We’ve submitted a request for your order details via TrustPilot so we can investigate further and work out the best way to assist. Your feedback is really important to us, and we want to make sure this is resolved properly.
We look forward to hearing back from you.
Kind Regards,
Rochelle
Senior Customer Support
Mattress good delivery not good
It was not delivered to the address I requested on the ecosa site when I ordered it We were waiting at the address at avoka at the alloted time. they delivered to the address I had a ecosa delivered to a year ago and said that someone in the household accepted it but there was no one there to accept it as we were where it was supposed to be. It was annoying as have to now find it and get it to its right address ourselfs
5 December 2025
Unprompted review
Reply from Ecosa
Hello Jane,
Thank you for letting us know, and we're truly sorry for what you experienced. We completely understand how upsetting and inconvenient this must have been, especially when you were waiting at the correct address, and the delivery was made somewhere else without your authorisation.
We’ve already sent a request for your order details via Trustpilot so we can investigate this properly and work out the best way to assist you. Your feedback means a lot to us, and we want to ensure this is resolved as smoothly as possible.
We appreciate your patience and look forward to hearing back from you so we can help further.
Kind Regards,
Rochelle
Senior Customer Support
Terrible Customer Service
I see I'm not alone here. The customer service is appalling and I am one of the people waiting to hear ANYTHING about a mattress I ordered on the 21 November whilst my son sleeps on the floor in our new home. I see all of the responses from Ecosa are the same "we're sorry, how frustrating" but no resolve. If you want your product in a reasonable time frame (as advertised and notified in their confirmation emails) I would NOT buy from Ecosa.
UPDATED: Rochelle apparently Carl AND Jen (also Senior Customer Care) are chasing up my order, and have sent me back the same message you have responded with here. Everyone is very sorry. As yet no one has responded with any actual whereabouts of my mattress despite giving all of my details including my order number
8 December 2025
Unprompted review
Reply from Ecosa
Hello Renata,
Thank you for sharing your experience. We truly appreciate you taking the time to let us know what’s been happening.
We understand how upsetting it is to be waiting this long. That’s absolutely not the experience we want for any of our customers, and your feedback is important for us to address this properly.
We’ve already requested your order details via TrustPilot so we can look into this thoroughly and work out the best way to support you.
We look forward to hearing back from you.
Kind Regards,
Rochelle
Senior Customer Support
Fake company
Fake company. Showed a product in a video which I ordered and then sent me something worth a fraction of the price and completely different /inferior. Ripped me off and stole my $260 dollars. What goes around comes around I can only hope. Sorry I only entered this review in December, I'm not exactly sure about the date they sent me the wrong product. I decided to report them when I was reminded recently by a friend.
20 April 2025
Unprompted review
Reply from Ecosa
Hi Nigel,
Thank you for bringing this to our attention. We're truly sorry to hear about your experience. We can only imagine how frustrating and disappointing that must have been. Please rest assured that Ecosa is a legitimate company, and we take situations like this very seriously.
We’ve already sent a request for your order details via Trustpilot so we can investigate this properly and work out the best way to assist you. Your feedback means a lot to us, and we want to make sure this is resolved as smoothly as possible.
We look forward to hearing back from you.
Kind Regards,
Rochelle
Senior Customer Support
Poor service
Requested for slot between 2.30 to 6 pm but received order around 10.40 pm. Very poor service.
5 December 2025
Unprompted review
Reply from Ecosa
Hello Pradeep,
Thank you for your feedback. We sincerely apologise for the inconvenience and the slight delay in your delivery.
Due to the high volume of orders, there can occasionally be slight delays in the scheduled time windows. Please know that our couriers were doing their best to accommodate all deliveries and ensure your order arrived on the scheduled date.
We truly appreciate your understanding and patience, and your feedback helps us continue to improve our service.
If you have any urgent needs, please don’t hesitate to reach out or send us a direct message. We’re here to help and happy to assist in any way we can.
Kind Regards,
Meysi
Senior Customer Support
Reply from Ecosa
Hello Hyungjin,
Thank you for your kind words! We really appreciate it and are thrilled you’re happy with our service.
If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Extremely poor service
Extremely poor service. Bought a sofa lounge and 6 weeks later still no idea or information on when it would be shipped, the. Was told a date then that date came and went & no one would write back to me, when I went to social media it was only then someone answered me & told me they had none in stock & weren’t sure what was happening so I got a refund which to be honest I was just junking the whole thing was a scam lucky I got the $$ and ordered a koala sofa lounge that was available immediately!
1 December 2025
Unprompted review
Reply from Ecosa
Hello Kristie,
Thank you for sharing your experience with us. We sincerely apologise for the delay and inconvenience caused by your order.
We completely understand how frustrating it must have been to wait without clear updates, and we truly appreciate your patience throughout this process.
Your feedback is very valuable to us as we continue working to improve our service.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Kind Regards,
Rochelle
Senior Customer Support
Easy ordering
Easy ordering, delivery updates were helpful, pleasant delivery people carried boxes upstairs. keep up the great service!!
2 December 2025
Unprompted review
Reply from Ecosa
Hello Lisa,
Thanks for sharing your experience! We’re thrilled to hear the ordering process and delivery went smoothly, and we appreciate your kind words about our team.
If there’s anything else we can assist you with in the meantime, please feel free to let us know.
Happy snoozing,
Carl
Senior Customer Support
2 bedside tables damaged
*Update: Was able to get these refunded and Ecosa very kindly had these picked up by the Salvos! Can understand sales were a busy time for them so happy its resolved*
Ordered 2 bedside tables, when they arrived both were damaged with scratched. I sent photos and asked for a replacement and customer service was very difficult to deal with. Phone line is closed, nobody responded to my E-mail (sent a week ago) and on the chat i was told procurement would reach out to arrange a replacement which they have not done. I've now tried to contact them twice more on chat and have received no reply. So I still have two broken bedside tables at home which I am now trying to get returned for a full refund. This is the absolute worst customer service I have received and would strongly recommend anyone against ordering from this website.
28 November 2025
Unprompted review
Reply from Ecosa
Hello Ben,
Thank you for sharing your experience with us. We’re truly sorry for the frustration and inconvenience you’ve encountered with your bedside tables. We completely understand how disappointing this has been, and we appreciate you taking the time to explain everything in detail.
We’ve submitted a request for your order details via TrustPilot so we can investigate further and work out the best way to assist you. Your feedback is very important, and we want to make sure your concerns are properly addressed.
We look forward to resolving this for you.
Kind Regards,
Rochelle
Senior Customer Support
Delivery is swift
Delivery is swift. Contacted us on the day and able to provide precise delivery period.
3 December 2025
Unprompted review
Reply from Ecosa
Hello Albert,
We really appreciate you sharing this! It’s great to hear the delivery was quick and that the team could provide a clear timeframe for you.
If there’s anything else we can assist you with in the meantime, please feel free to let us know.
Happy snoozing,
Carl
Senior Customer Support
Super easy to order and delivery went…
Super easy to order and delivery went off without a hitch. Bought it for my daughter - can't wait to hear how good the mattress is.
3 December 2025
Unprompted review
Reply from Ecosa
Hello there,
We are so happy to hear your order went smoothly! Hope your daughter loves her new mattress and gets plenty of cozy nights on it.
If there’s anything else we can assist you with in the meantime, please feel free to let us know.
Happy snoozing,
Carl
Senior Customer Support
This place is the absolute worst
This place is the absolute worst - I ordered three mattresses, a bed frame, and pillow cases on 23rd November all of which were in stock for same week delivery. I scheduled this for 4th October - the date we were moving into our new home. I also took the day off work to be present for the delivery. I’ve since logged in to my account (2 days prior to delivery) and can see this is now showing as a delivery date for only some of the items on 8th December, with other items now out of stock????? Where are we supposed to sleep for four nights? To make the situation worse, we didn’t even receive any notification of the delivery date change, which means I am only just finding out now after checking this myself. Extremely poor experience.
UPDATE: after being assured delivery would occur on the scheduled date, we received a message from the delivery company (after the delivery time!) saying due to “unforeseen circumstances” they cannot deliver our three mattresses. Our entire family are now sleeping on the floor, including my elderly parents.
2 December 2025
Unprompted review
Reply from Ecosa
Hi Cody,
We’re really sorry to hear about your experience. We completely understand how frustrating it must be to have planned your move, taken time off work, and then see your delivery dates change without any notification.
We also understand how stressful it must be to see some items now out of stock and not know where you’ll sleep during those four nights.
We truly apologize for the inconvenience and the lack of communication regarding the delivery. We’ve sent you a direct message here on Trustpilot so we can check on your order and work with you to resolve this as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
Carl
Senior Customer Support
brought my mattress inside and upstairs…
brought my mattress inside and upstairs which was a
great help
1 December 2025
Unprompted review
Reply from Ecosa
Hello Hilary,
We’re really glad to hear that bringing your mattress inside and upstairs made things easier for you. It’s great to know it was a helpful part of your experience. Thanks so much for sharing your feedback!
If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Waiting over 6 weeks for delivery of a…
Waiting over 6 weeks for delivery of a couch, they can't seem to get a clear restock date from their suppliers and only a 2 week window. I wouldn't have ordered had i known from the beginning.
29 November 2025
Unprompted review
Reply from Ecosa
Hello Nikhil,
We’re really sorry for the frustration caused by the delay in your sofa bed delivery. We completely understand how disappointing it is to wait so long, especially without a clear restock date.
The restocking process can sometimes be affected by factors such as high demand and supplier availability. We sincerely apologise for the inconvenience this has caused.
We’ve submitted a request for your order details via Trustpilot so we can investigate further and see how we can best assist you. Your feedback is very important to us, and we want to make sure we address your concerns properly.
We truly appreciate your patience and the opportunity to resolve this issue.
Kind Regards,
Rochelle
Senior Customer Support
This company is useless
This company is useless. I ordered a bed frame. they did not deliver all the parts. Cannot get them to send me the missing parts. It has been months now. If I could give them zero stars I would!
28 November 2025
Unprompted review
Reply from Ecosa
Hello CM,
We’re really sorry to hear about your experience and completely understand how frustrating this must be for you.
We sincerely apologize for the delay and the missing parts for your bed frame.
Your feedback is important, and we want to make this right.
We’ve sent you a direct message here on Trustpilot so we can get the details and assist you personally to resolve this as quickly as possible.
Kind regards,
Carl
Senior Customer Support
Communication for delivery was clear…
Communication for delivery was clear and friendly, though I couldn't get a time that really suited me. Luckily it worked out OK on the second attempt.
27 November 2025
Unprompted review
Reply from Ecosa
Hello Chris,
Thanks for sharing your experience! We appreciate your feedback and are glad the delivery worked out on the second attempt.
If there’s anything else we can assist you with in the meantime, please feel free to let us know.
Happy snoozing,
Carl
Senior Customer Support
Great service and product
Advised of the status of the delivery constantly and when delivered the guys were great and very helpful
26 November 2025
Unprompted review
Reply from Ecosa
Hello Fred,
Thanks for sharing your experience. It’s great to hear the delivery team was helpful and that you were kept updated throughout the process.
If there’s anything else we can assist you with in the meantime, please feel free to let us know.
Happy snoozing,
Carl
Senior Customer Support
long delivery time even in metro areas, still not received
Ordered a mattress into metro Melbourne area 2 weeks ago and it still has not arrived despite at checkout it stating that it will be delivered in 3-10 business days and quicker in metro areas.
We have contacted support 5 times as we have been sleeping on a blow mattress and each time, they’ve said to contact if it hasn’t arrived by X date and then when we do contact on X date they then say they’ll be in touch with an update from the courier but no contact has been made on either occasions even after putting an official complaint in.
Really hoping it comes tomorrow as I have tracked it in a Melbourne depot, but we’re beyond frustrated and doesn’t give hope seeing other reviews saying it took up to 6 weeks to deliver.
25 November 2025
Unprompted review
Reply from Ecosa
Hi Shannen,
Thank you for sharing your experience with us. We're really sorry for the frustration and inconvenience you’ve gone through with your order. We completely understand how disappointing this has been, and we appreciate you taking the time to detail everything. This is absolutely not the kind of experience we want for any of our customers.
We’ve submitted a request for your order details via Trustpilot so that we can investigate this further and see how we can best assist you. Your feedback is very important to us, and we want to make sure we address your concerns properly.
We look forward to hearing back from you.
Kind Regards,
Rochelle
Senior Customer Support
Great and fast delivery
The shopping experience has been smooth, and the delivery was fast and on time - the driver was very friendly and helpful.
25 November 2025
Unprompted review
Reply from Ecosa
Hello SY,
We’re thrilled to hear your shopping experience was smooth and that delivery went so well. It’s great to know our team made it easy and friendly for you.
If there’s anything else we can assist you with in the meantime, please feel free to let us know.
Happy snoozing,
Carl
Senior Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.