Ecosave365 Reviews 

1,000
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, most reviewers were somewhat happy with their experience overall. Many consumers often find that the professional workers complete window and roof installations very efficiently while keeping the home completely clean and tidy. Local people also warmly appreciate the polite behavior, careful approach, and helpful attitude of the entire installation team during the project. Though some customers praised the initial installation work, others faced severe and frustrating delays when trying to get their security deposits refunded. Many consumers mentioned repeatedly struggling to get any meaningful response through phone calls and emails regarding their missing money. Disappointed buyers additionally noted that getting hold of company management or the director for a proper resolution is extremely difficult and tiresome.

What people talk about most

Refund

Customers consistently note negative experiences with refund requests, expressing widespread frustration over... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the efficient installation, helpful... See more

Staff

Users describe ambiguous interactions with staff, as experiences vary widely across different departments.... See more

Customer communications

Reviewers express deep frustration and dissatisfaction regarding customer communications, highlighting a... See more

Response time

Reviewers highlight deep frustration regarding response time, noting that multiple emails and phone calls are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The work men were careful to protect our property and were polite and punctual. The main jobs were done quickly but there were a couple of problems that took some sorting out.

Company replied

Rated 4 out of 5 stars

Everything was explained and a booking made for a further item not in stock to be fixed 09/01/26 @ 13.30. The while I wait appointment wi coffee and Biscuit was very welcome x

Rated 3 out of 5 stars

As a few people below I have mixed experiences with this company. I've had a great deal.of work done by them (and their previous trading names Justglass and Geenmeasures - I suggest you check reviews... See more


Company details

  1. #242 of 248 best companies in Home improvement shop

About Ecosave365

Written by the company

Reduce your bills, not your lifestyle, with windows, doors and energy saving home improvements from Ecosave365.

Ecosave365 is a trading name of 365Windows Ltd
Website: www.ecosave365.co.uk
Company Number: 12775972
Reg Address: 82 King Street, Manchester, M2 4WQ

Contact info

3.6

Average

TrustScore 3.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 24% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.6

All reviews

(1,000)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Missed apiontment no comunication from…

Missed apiontment no comunication from your company not very good had to ring youmy self not verygood onyour part sayed in waiting all day had to replaned 4 next day not happy but turned up next day did job pleased with job bloke did but not a way to run a bisnisse not happy

25 April 2025
Ecosave365 logo

Reply from Ecosave365

Dear Mr Derek Page, we're very sorry things didn't go as originally planned and extend our sincere apologies for the inconvenience. We're glad everything went well not too long after and that you were pleased with our fitter's efforts and the work done.
Best wishes,
Ecosave365.co.uk

Rated 5 out of 5 stars

On the whole a positive experience

On the whole a positive experience. The lady agent was polite and professional. Fitters were reliable and efficient
However had several visits regarding the bedroom window . Apparently the seals had perished and required replacing on fitting which had not been noted on the surveyors report. This therefore required a second visit by the fitters.
One agent who visited suggested I have a new window to which I agreed . The surveyor visited and informed I would need a lintel which of course increased the original quote. I decided to have the glass replaced. I would have expected the gentleman agent to have realised that.

24 April 2025
Rated 4 out of 5 stars

External composite door

A good experience although the original fitting date was delayed for a week. The door then arrived without a hole for the letter box. That took a further four days. However, the fitter, Peter, was excellent.

25 April 2025
Rated 5 out of 5 stars

A job well done.

Everyone I dealt with was helpful without being pushy. The guys who fitted the glass - Patrick and Peter worked efficiently and well and cleared up after themselves. The only hitch was the delay in fitting one v large window, but when it was finally available and arranged the 4 guys involved managed a difficult job well.

24 April 2025
Rated 5 out of 5 stars

Windows & doors

Very good quote for the windows and doors that I required, from agreeing to the price to installation was roughly 2 weeks, the two lads that fitted them were excellent and cleaned up after themselves and took all the old stuff away, would definitely use again

18 April 2025
Rated 4 out of 5 stars

Having the glazed units renewed as…

Having the glazed units renewed as opposed to the whole window is a win win for both us and the supplier.

The fitter was nice and very curteous

We agreed a price and no sooner they were fitted.

We’ve ordered a few more now to finish off the house requirements

18 April 2025
Rated 5 out of 5 stars

Window Glass Replacement

Excellent service & product. We had 8 panes of glass replaced in our upstairs bedroom windows.
The guys were friendly & provided an efficient service whilst installing the glass. They were respectful of our property and cleaned up well upon completion.
I am awaiting an appointment for a remedial repair on one of the window handles but other than that I would recommend this company to others.
This is the second installation with this company, I had downstairs glass replacement 12 months ago which performed really well over the winter period.

14 April 2025

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