EcoSki Reviews 191

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

This is such a brilliant way to get equipped for a ski/snowboard trip, especially for kids/teenagers who would grow out of kit after one season. We went for 2x ‘Absolute No Brainer’ packages and recei... See more

Rated 5 out of 5 stars

I would highly recommend EcoSki. The whole process of hiring was seamless. The clothes arrived in plenty of time, were of excellent quality - like new. The returns process was equally as easy.... See more

Rated 5 out of 5 stars

Second season using EcoSki and we’re just as impressed as the first! Our kit arrived in perfect condition and well ahead of the holiday, and the sizing is spot on. Such a brilliant solution for ski... See more

Rated 5 out of 5 stars

Designer ski clothes that were in excellent condition, and mostly brand new. Service was easy and could ask questions on whatsapp easily also Loved it. Will use again

Company details

  1. #6 of 10 best companies in Ski shop
  2. #1 of 1 best companies in Ski Hire Service
  3. #3 of 4 best companies in Ski repair service

Written by the company

Rent - Buy New - Buy Pre-Owned - Repair The UK’s largest skiwear rental platform stocking some of the world’s leading skiwear brands. Welcome to our Ecoski adventure; an offering of carefully curated, socially responsible skiwear for the whole family, sourced from brands who work hard to lessen their impact on the planet 🌍. These brands have been the inspiration behind Ecoski; coupled with our founder's vision to provide Rental skiwear alongside the option to purchase new, browse our Pre-loved styles and even send your own kit in for repair; helping our customers make better choices. Together we can make meaningful change.


Contact info

4.8

Excellent

TrustScore 5 out of 5

191 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Couldn’t fault Ecoski in any way!

Couldn’t fault Ecoski in any way.
I needed some help with ordering as I couldn’t choose. Support was given at every stage including additional support from the people in the know!
Dispatch to delivery was very quick and the return of the skiwear couldn’t be easier.
Such high quality skiwear and the fact that I can change my mind each year is wonderful. Eco friendly, cost effective, great service!

29 November 2024
Rated 5 out of 5 stars

Incredible service

Incredible service. So efficient and straight forward. Such high quality ski wear that looks great on the whole family. Thank you EcoSki for another stylish, warm and environmentally friendly ski trip!!!

5 December 2024
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service! So helpful, informative. As a complete novice, I asked a lot of questions, which were answered quickly & professionally. Everything was perfect from start to finish. Would 💯 recommend using the rental service, so much more economic & environmentally friendly!

16 November 2024
Rated 5 out of 5 stars

It arrived a few days early via next…

It arrived a few days early via next day delivery by DPD and had a return label inside. So I was able to track it. Everythingvwas the accurate to what I delivered and fit to size so No worries for my trip. I got a reminder on when to return it too once I was finished.

26 October 2024
Rated 2 out of 5 stars

Mixed results!

Excellent price, excellent product, sadly rather smelly.

20 September 2024
EcoSki logo

Reply from EcoSki

We’re sorry you’re not happy with the smell of your product.

We have spoken to our warehouse team about your complaint and below is their response:

“That was a brand new product (retail not rental stock). It has never left the stock room since the brand delivered. The stock room is dry and clean.

I went to the storage and checked other units from the same style, and a few random Eco Ski retail products. Any smell in the stock room is no different to the smell you get from many high street brands. It may be caused by several factors, such as:

Manufacturing Process: During production, fabrics are often treated with chemicals to enhance durability, prevent wrinkling, or give them specific textures. These include dyes, preservatives, and formaldehyde resins, which can leave behind odours.

Packaging and Shipping: Clothes are sometimes treated with chemicals like fungicides and preservatives to prevent mould, mildew, or pests while in storage or being shipped long distances. The enclosed packaging can trap these smells.

Synthetic Materials: Fabrics like polyester, nylon, or spandex are derived from petroleum-based products, which can have a distinct chemical smell, especially when freshly made.

Finishes: Some garments are coated with water-repellent, flame-retardant, or stain-resistant finishes, which can also contribute to the chemical odour.

These smells usually fade after washing the clothes a couple of times or airing them out. Hence, while EcoSki should be aware of the above factors contributing to chemical smell of some of their products.

We’re so sorry you’re not happy. We are going to pick this up with the brand and find out re the above “smell”. We remove the plastic packaging before we ship to our customers to take the responsibility of recycling this away from you. This way we know it is recycled properly.. Perhaps it was the recycled plastic packaging that left a slight smell … If you would like to return it we do offer a full refund.

Rated 5 out of 5 stars

Fabulous service

Fabulous service
An amazing preloved jacket in great condition
And sent super quick
Cannot recommend enough!!

11 September 2024
EcoSki logo

Reply from EcoSki

Thank you Helen - we’re so pleased you love your jacket and the service :)

Rated 5 out of 5 stars

Top, top customer service!!!!

Top, top customer service!!

I just ordered some Ortovox gear from Rachael and Isobel and they were a total dream. This is a company who really value customer service, and that's something to be cherished. They went above and beyond at every turn to get me what I needed.

Total delight. Will be using frequently from here on.

Thanks guys.

Adam

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Quick and friendly service

EcoSki processed my order promptly and dealt with my regrettable return and an additional query swiftly and in a friendly manner. Would absolutely buy from them again!

4 July 2024
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Reply from EcoSki

We’re so pleased you were happy it the service and will look forward to you returning again in the future.

Rated 5 out of 5 stars

Kit for Canada skiing

The kit they provided for a very cold season in Canada kept me warm at almost all times even reaching temperatures of -40 C. Would really recommend they have a wide range of kit and equipment. You can also rent 5 stars

7 January 2024
Unprompted review
EcoSki logo

Reply from EcoSki

Thank you Gabe - we’re so pleased you loved the kit and had an amazing trip too!

Rated 5 out of 5 stars

Excellent customer service

My son returned from a wonderful time with the school in Italy, made all the better by having the perfect equipment needed from Ecoski :)

I can't thank you enough for taking away the stress of sourcing & purchasing all of the items. Such excellent customer service & communication (particularly from Isabel via WhatsApp)
Thanks again Ecoski! 

16 March 2024
Unprompted review
Rated 5 out of 5 stars

Phenomenal service - What a gem EcoSki is!

I'd left it late to hire a Jacket & Salopettes for a ski trip to France. I contacted Ecoski within a week of departure to see if they could help. Well, the service was phenomenal with help on sizing and instant email responses from the team. The items arrived within 48hrs - Rachel even added 2 sizes of jacket to ensure I had an option which fitted - Thank you :)

I was soo happy with the clothing - quality & fit were great, I returned the items the day after my return with the included label - totally hassle free!

I've already recommended Eco ski to my skiing pals, and will 100% use them next year, though I won't leave it soo late! :)

6 March 2024
Unprompted review
EcoSki logo

Reply from EcoSki

We’re so pleased you loved your kit and the service. Lastminute panics are always welcome - we love a challenge!

Rated 5 out of 5 stars

Excellent company with first class customer service

EcoSki are an excellent company with first class customer service. I hired a jacket and trousers for a 4 day trip to Finland. The clothing is top quality and very economical to hire instead of buying.
The communication from EcoSki is brilliant, keeping you informed of delivery, how things are going and reminders on returning the items.
I wouldn’t hesitate to use this company again and I would highly recommend them.

11 March 2024
Unprompted review
EcoSki logo

Reply from EcoSki

Thank you for your lovely review Caroline. We look forward to you returning again next season :)

Rated 5 out of 5 stars

Exceptional

Exceptional Customer Service from EcoSki. Was apprehensive at first but was ensured and was amazed with their hire as well as the service provided. The rental service is ideal for occasional skier. Clothing provided was really good quality and was so ease to repackage and return. Will 100% use them again.

15 February 2024
Unprompted review

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