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eCosmetics.com Reviews 7,090

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of products available, often at competitive prices that are better than other retailers. Many people highlight the ease of navigating the website, making it simple to find desired items and complete orders quickly. The delivery service is consistently noted for its speed and careful packaging, with many orders arriving ahead of schedule and in perfect condition. However, some customers also noted issues with order fulfillment, including cancellations or receiving incorrect products. A few reviewers expressed dissatisfaction with slow shipping times and a lack of timely tracking updates. There were also occasional concerns about product authenticity and the quality of some items received.

What people talk about most

Product

Clients share positive opinions on product. Many customers praise the wide selection, good prices, and the... See more

Price

Users describe positive interactions with price, frequently highlighting great prices, especially during... See more

Order

Customers consistently note positive experiences with order placement, finding it easy and quick. Many... See more

Website

Reviewers mention positive feedback about the website. Customers frequently praise its ease of navigation,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buying from eCosmetics and I'm very happy with my experience! Received a 25% discount for my first purchase when I ordered a 100ml bottle of Creed Royal Oud . It is a newer bottle with an F... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Ecosmetics! They offered the best price I could find for the Neova Hair Strengthening System, which was already a huge win. On top of that, my order shipped quickl... See more

Company replied

Rated 5 out of 5 stars

I like that ecosmetics carries Dolce Vita by Christian Dior. It’s my favorite and hard to find a distributor. Thanks for providing it. It is always easy to find on your website. Thank you

Company replied

Rated 5 out of 5 stars

My experience was great because the online website is simple and I appreciate that. Earlier that same morning I had tried several other websites,which didn't help me at all. Either the prices were out... See more

Company replied


Company details

  1. Cosmetics shop

Written by the company

Looking for eCosmetics Reviews - Is eCosmetics.com legit? Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market. Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.

Why Choose eCosmetics.com?

Written by the company

The Biggest Names in Beauty
Get the same exact beauty brands you love delivered right to your door.
Fast, Free Delivery & Returns
Orders over $49 get fast, free shipping and returns are always free of charge.
100% Satisfaction Guaranteed
You will love everything about your order, or we will make it right for you - 100% Satisfaction Guaranteed.

Contact info

Promotion box for eCosmetics.com

Extra 15% Off w/code SAVE15

Save even more on your favorites and the biggest names in beauty!

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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Rated 3 out of 5 stars

Difficult to figure out how to move…

Difficult to figure out how to move from cart to checkout

8 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your feedback. We are sorry to hear you had difficulty navigating from the cart to checkout. We are constantly striving to improve and provide the best possible service for our customers. We understand how important a smooth and easy ordering experience is, and we are always here and happy to help if you ever need assistance placing an order or run into any issues. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Rated 3 out of 5 stars

No estimated delivery date

I didn't like it didn't give an approximate delivery date with or without expedited delivery. My 1st time ordering. I need it by a certain time, still don't know when I'm going to get it!

9 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your feedback. Our shipping timeframes can be found on our website under “Shipping & Delivery”, or under “Shipping” in our FAQ section. Our standard shipping is an estimated 2-8 business days, and our expedited shipping is an estimated 2-4 business days. Upon looking into your order details, your order was placed with expedited shipping and is on its way to you with an estimated delivery date of 4/13.

One of our representatives has reached out to you directly to provide further details. If you need to reach us, our Customer Care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. We are available via chat, email, or phone. We look forward to you receiving your order!

Rated 5 out of 5 stars

You had what I wanted at an excellent…

You had what I wanted at an excellent price and very fast shipping

2 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your kind words and 5-star review! We’re really happy to hear you found exactly what you were looking for at a great price, and that it got to you quickly too. That’s exactly the experience we aim for! We truly appreciate your support and hope to see you back again soon

Rated 5 out of 5 stars

the discounts you give customers and…

the discounts you give customers and they can use it immediately. Great pricing!

9 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your kind review! We’re so glad you’re enjoying our discounts and pricing. We love giving our customers the chance to save right away, so it means a lot to hear that you had a great experience. We truly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Found what I was looking for with no…

Found what I was looking for with no problems.
Great pricing as well.

9 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

We truly appreciate your 5-star review! We’re glad you found what you were looking for and are happy with the pricing. We hope you love your order, and we can’t wait to welcome you back for your next purchase!

Rated 5 out of 5 stars

Finding the exact items I was looking…

Finding the exact items I was looking for.

8 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for the 5-star review! We're happy to hear that you were able to locate the specific items you needed. We look forward to your orders in the future!

Rated 5 out of 5 stars

Lancomb Mousse cleanser

I haven't been able to find my cleansing product in the store for some time. One of the store sales ladies suggested google, which is how I found you. The ordering experience was very easy, and I am very happy to have found my product.

8 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your kind review! We’re so happy to hear that you were able to find what you were looking for and had a smooth ordering experience. We truly appreciate your support and look forward to seeing you again soon.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Quick service.

7 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

We truly appreciate your 5-star review! We’re glad to hear you were happy with our quick service. Providing an excellent experience is our top priority, and we can’t wait to welcome you back for your next purchase!

Rated 5 out of 5 stars

Love this store

Love this store. Pricing is great. Shipping is fast. Product arrives in mint condition. I have made multiple orders and love the service.

16 March 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for the 5-star review and your continued support! We’re thrilled to hear that you’re happy with our pricing, fast shipping, and the condition of your orders. It truly means a lot to us that you’ve chosen to shop with us multiple times, and we look forward to serving you again!

Rated 3 out of 5 stars

No 25% Off As Advertised

Ordering wasn't a problem. What I didn't like was the false advertising on the 25% off discount. I ordered the $799 device. I figured $199.75 would be my discount, but then come to find.....you only get a cap of $100 discount....NOT 25%!!! So misleading, and disappointing with their integrity.

3 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

We sincerely apologize for any inconvenience you have experienced. Our coupon codes have a maximum discount of $100, as stated at the bottom of our promotional emails. Additionally, we do provide this information when you click on our special offers link on the product page. One of our representatives has already reached out to you to assist further. Our Customer Care team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please feel free to contact us with any questions or concerns, and we will be happy to assist you promptly.

Rated 5 out of 5 stars

Excellent Price, Fast Shipping, and Outstanding ServiceI had an excellent experience with…

I had an excellent experience with Ecosmetics! They offered the best price I could find for the Neova Hair Strengthening System, which was already a huge win. On top of that, my order shipped quickly, was very well packaged, and even arrived ahead of the expected delivery date.

It’s so refreshing to find a company that delivers on both value and service. I’ll definitely be ordering from Ecosmetics again—highly recommend!

25 March 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for the 5-star review! We’re thrilled to hear that you had such a great experience with us and that you were happy with the pricing, packaging, and fast delivery. It truly means a lot to us that you took the time to share your feedback and recommendation. We look forward to serving you again soon!

Rated 1 out of 5 stars

The canclled my order AGAIN

They canceled my order AGAIN! This company is an absolute joke! First, they claimed my credit card info didn't match, so they canceled my order. 2nd time, they claimed "due to high demand," all of the items I ordered are out of stock so they canceled, AGAIN! NEVER ORDERING FROM THEM AGAIN!

6 April 2026
Unprompted review
eCosmetics.com logo

Reply from eCosmetics.com

We’re really sorry for the frustration this caused, we completely understand how upsetting it is to have an order canceled, especially more than once.
In some cases, orders may be canceled due to a combination of availability limitations and standard review processes we have in place for certain purchases. We realize the emails you received didn’t provide the clarity you deserved, and that’s on us.
A member of our team has reached out to you directly. Thank you for your feedback.

Rated 5 out of 5 stars

I was able to get exactly what I was…

I was able to get exactly what I was looking for. Good price and quick delivery.

1 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for the 5-star review! We’re delighted to hear that you found exactly what you were looking for and that you were happy with both the price and the delivery. We truly appreciate your support and look forward to serving you again in the future!

Rated 5 out of 5 stars

Price better

7 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for the 5 stars! We always strive to offer the best prices possible, and we’re glad to hear you had a great experience. We truly appreciate your support and look forward to having you shop with us again soon!

Rated 5 out of 5 stars
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for your 5-star review! We truly appreciate your support and are glad you’re enjoying your experience with our discounted products and the savings offered. Your feedback means a lot to our team, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your 5-star review! We are glad you chose us and hope your transaction met your expectations. Your satisfaction is our top priority, and we look forward to serving you again.

Rated 1 out of 5 stars

Delivery date for my order changed 3…

Delivery date for my order changed 3 times and now it’s around month,,,are u serious?from 28 to 13,q15 days for delivery?!

6 April 2026
Unprompted review
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for your feedback. We sincerely apologize for the frustration caused by the changes to your delivery date. Typically, our estimated shipping time frame is for you to receive your items in 2-8 business days, however transit times can sometimes be affected by delays with the shipping carrier. We understand how disappointing this may be and we would love to resolve this for you.

One of our representatives has already reached out to you to assist further. Our Customer Care team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please feel free to contact us with any questions or concerns, and we will be happy to assist you promptly.

Rated 5 out of 5 stars

easy found what I needed

easy to find what i needed

3 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you for the 5-star review! We’re happy to hear you had a positive experience. Your feedback is appreciated and helps us continue to do our best. Thank you for your support.

Rated 5 out of 5 stars

very easy to find the product and…

very easy to find the product and information on the product. Also an amazing price!

6 April 2026
eCosmetics.com logo

Reply from eCosmetics.com

Thank you so much for the amazing 5-star review! We appreciate your kind words and are thrilled to hear you had such a great experience. Your feedback means a lot to us and motivates our team to keep delivering our best. Thank you for choosing us.

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