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We are a small Irish-owned online retail store that offers a wide range of eco-friendly products such as: sustainable household items, smart electrics and waste management options for both domestic and commercial purposes. Our company was established in July 2015 and ever since then we have been working hard to source eco-friendly suppliers and products for our customers. Our team may be small but we all work tirelessly to ensure that adopting an eco-friendly lifestyle is simple and accessible to everyone!
Online store , store , onine , Ireland
3.2
10 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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I have made several purchases from these guys and I can’t fault them. Always fast delivery and any problems the lady that looks after customers is always helpful and sorts any issues. Great company to deal with. The actually re-use and recycle cardboard boxes from other items when they send stuff out, so fair play 👍
Bought their gravity lock for a wheelie bin, it was faulty. When I contacted them , they sent a replacement. This lock didn’t work either. They organised both locks to be returned to the store but refused to refund me. They found both locks were working despite my problem with them. Yet I still haven’t received my money back. This is far from fair
Reply from Ecostore
Hi Tricia,
Thank you for your feedback. We reached out to you on 29th October after receiving the locks, but noticed that the screws were not included in the return. If you could send the screws back to us, we’ll be happy to process your refund.
If you’d like to reach out to arrange this, that would be great. We sincerely apologize for the inconvenience and appreciate your help in resolving the matter.
Thank you for your understanding,
Ordered 360 litre wheelie bin & payment on 11th December. Heard nothing. Contacted company on 16th December. Katie looked into matter. Gave me tracking number to Fastway courier & told to be patient. No movement on tracking number past 13th December. Contacted company once again & again on 24th informing no delivery of wheelie bin and I wanted a refund (asked twice for refund). Still waiting for reply. Not happy with company. I don't pay for items in full and receive nothing as being trustworthy. Wouldn't recommend. Beware..
Reply from Ecostore
Thank you for your feedback. We sincerely apologise for the inconvenience caused by the delay in delivering your order.
Our customer service team investigated the issue promptly and provided tracking details from our courier partner. Unfortunately, despite our efforts, there was no movement on the delivery, and we faced delays in receiving updates from them.
We understand the frustration caused, especially as this occurred during the busy Christmas period, when our offices were closed for a few days, limiting our ability to follow up as quickly as we normally would.
To address your concerns, we issued a full refund while continuing to investigate the matter with our courier. We deeply regret the disappointment this has caused and assure you that we are taking steps to avoid similar issues in the future.
Your satisfaction is important to us, and we appreciate your patience. If you have any further concerns, please don’t hesitate to reach out to us directly.
Purchased a second hand wheelie bin for storing Firewood. The bin is fine and clean inside and out. The issue I had was with the courier service "Fastway" Despite valiant attempts by Ecostore and myself to obtain accurate tracking information, the tracking information was not updated and remained totally inaccurate. Both Kellie and Aleksandra from Ecostore have provided excellent customer service in trying to sort out my issue. It would appear they are actively seeking a replacement courier service to avoid issues with delivery of larger goods. Sadly Fastway did impact on my customer experience and I do hope Ecostore manages to identify a courier company that will compliment their business.
Reply from Ecostore
Thank you for sharing your experience and for your kind acknowledgment of Kellie and Aleksandra’s efforts. We’re glad to hear the wheelie bin met your expectations, but we sincerely regret the issues you faced with the delivery process.
We understand how frustrating it was not to have accurate tracking information, and we’re actively looking into the matter to ensure we address these concerns moving forward. Your feedback helps us improve, and we truly appreciate your patience during this situation.
Thank you again for choosing us, and we hope to provide you with a smoother experience in the future.
I purchased an aroma diffuser for ecostore and I’m very happy with the quality of the product, as well as the rapid delivery time. I have been wanting a good diffuser for a while and came across the one on the ecostore website. I would say it’s definitely worth the buy and cannot recommend the place enough.
Reply from Ecostore
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your aroma diffuser and that it met your expectations. It’s always a pleasure to know that our customers are happy with both the product quality and the delivery service. Your recommendation means a lot to us, and we’re grateful for your support of eco-friendly living. If you ever need anything else or have any questions, feel free to reach out—our team is here to help!
Wishing you many calming and aromatic moments with your diffuser!
My order was damaged. I contacted the company and got no reply initially.
They saw my Google review and sorted the issue in the end.
Reply from Ecostore
Thank you for your feedback, and we’re truly sorry for the initial experience. We understand how frustrating it can be when an order arrives damaged, and we sincerely apologise for the delay in our response. We’re glad we were able to sort the issue in the end. Your satisfaction is important to us, and we’re always working to improve our customer service.
Recently ordered three composters for grass utilisation. Generally great product (600 litres each), but I found a few minor damages (made by delivery company).
Just a few of fastening hooks were cracked out (destroyed).
I was very pleased that company just sent me one new composter as compensation of all these damages.
So, briefly:
– Great company, good products' quality
– Reasonable pricing
– A bit cracky plastic (maybe due to lousy delivery subcontractor)
– Very client-oriented Customer Service
– Fast delivery
– Friendly staff
Undoubtedly recommend!!
Very good all around, fast delivery, good quality product. Recommended
My mother purchased a Keter storage unit for her garden on 19th May. It arrived very quickly as promised
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