EDAPT was the best thing that ever happened to me. Your staff, Sarah, Aubrey, Alizandra, helped me were very patient and supportive. They were both knowledgeable about student loans and understood tec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company has helped me defer my student loan due to my unemployment. Still job searching glad that Edapt has my back. I’m glad b/c before Edapt wasn’t aware of anything related to my student lo... See more
Company replied
I think you have borrowed an angel, Mrs. Lindsey. She has a proclivity for challenging work, not only is Mrs. Lindsey a professional, a prerequisite for being a darned good person but a kind sentient... See more
Company replied
The fact that someone is keeping up with the needed paperwork. It would be better if the person you deal with spoke in American English without the heavy accent. I have a hard time understanding wha... See more
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Company details
Written by the company
We help our clients navigate the complicated process of document preparation for the federal student loan repayment plans. We take great pride in our knowledge of the business and strive to deliver nothing but excellent customer service. Our over 900 five star reviews gives us the confidence to say we're the best at what we do. We look forward to working with you!
Contact info
5000 Birch St suite #3000, 92660, Newport Beach, United States
- (800) 438-2869
- support@edaptusa.com
- edaptusa.com
The help I received from your staff was…
The help I received from your staff was so rewarding. I was a nervous wreck before I contacted edapt. The information and assistant i received really relieved the stress I was going through.
4 May 2026
Reply from EDAPT USA
Hello Marian,
Thank you so much for your heartfelt review! We’re truly glad to hear that our team was able to ease your stress and provide the support you needed during such a difficult time. Helping our clients feel informed and at ease is very important to us. We sincerely appreciate your kind words and the opportunity to assist you.
Reply from EDAPT USA
Hello Micheaux,
Thank you for your review! We’re glad to hear you found our team helpful and informative. We always strive to provide a 5-star experience, so if there’s anything we may have missed or could do better, we’d truly appreciate the opportunity to make it right.
EDAPT
EDAPT was the best thing that ever happened to me. Your staff, Sarah, Aubrey, Alizandra, helped me were very patient and supportive. They were both knowledgeable about student loans and understood technology to help me through the process.
22 April 2026
Unprompted review
Reply from EDAPT USA
Hello Crystal,
Thank you so much for your incredible review! We’re truly honored to hear that EDAPT has made such a positive impact for you. We’re especially glad that Sarah, Aubrey, and Alizandra were patient, supportive, and able to guide you clearly through the process. Your kind words mean a lot to our entire team, and we’re grateful for the opportunity to assist you.
Ty Edapt
This company has helped me defer my student loan due to my unemployment. Still job searching glad that Edapt has my back. I’m glad b/c before Edapt wasn’t aware of anything related to my student loans (paperwork for deferment, payments, how to interact with the Dept of Education
15 April 2026
Reply from EDAPT USA
Hello Franklin,
Thank you for sharing your experience! We’re glad we could assist you during your job search and help bring clarity to the process. It means a lot to know you feel supported, especially when navigating something that can be confusing. We’re here for you and wish you the very best.
Always on top
Quick response. Every time I call someone is always there to answer the phone. You don’t have to wait .
6 April 2026
Reply from EDAPT USA
Hello Ramon,
Thank you for your great review! We’re glad to hear that our team has been responsive and consistently available whenever you call. Providing quick, reliable support without long wait times is very important to us. We truly appreciate your feedback.
Reply from EDAPT USA
Hello Alva,
Thank you for your review! We’re glad to hear you found our service helpful. We truly appreciate you taking the time to share your feedback.
Everyone we dealt with was patient
Everyone we dealt with was patient, kind & helpful. And the service was outstanding.
10 April 2026
Reply from EDAPT USA
Hello Diane,
Thank you for your wonderful review! We’re so glad to hear that everyone you worked with was patient, kind, and helpful, and that you found our service outstanding. We truly appreciate your kind words and your support.
I'm on a fixed income
I'm on a fixed income , my house burned down and we lost everything, my husband's health declined, I can't afford my bills. They helped get my student loan fixed, so I can concentrate on taking care of my husband
10 April 2026
Reply from EDAPT USA
Hello Christine,
Thank you for sharing your experience with us. It means a lot to hear that we were able to help ease some of that burden by assisting with your student loans during such a difficult time. Our thoughts are with you and your husband. We’re grateful for the opportunity to support you when it matters most.
your personal touch
6 April 2026
Reply from EDAPT USA
Hello Willie,
Thank you for your review! We truly appreciate you recognizing the personal touch our team strives to provide. Making our clients feel supported and cared for is very important to us, and we’re grateful for your feedback.
All notifications come to me by Text…
All notifications come to me by Text message, which is what I prefer for "items needing immediate attention" while still giving me ample time to gather the requested papers. EDAPT is faster in noticing me of what needs sent than is my "Servicer".
2 April 2026
Unprompted review
Reply from EDAPT USA
Hello Zelma,
Thank you for your great feedback! We’re glad to hear that our text notifications have been helpful and timely in keeping you on track. Providing clear, proactive communication is very important to us, and we’re happy to know it’s making a difference. We truly appreciate you taking the time to share your experience.
Professionalism
Aubrey was very professional and very patient with me. I was not having good Internet service due to weather so my Internet was a little slow. She explained everything that was needed from me. I just really appreciated her patience.
31 March 2026
Unprompted review
Reply from EDAPT USA
Hello Fibafolu,
Thank you for your thoughtful review! We’re so glad to hear that Aubrey was professional, patient, and able to clearly guide you through everything even with the internet challenges. We truly appreciate your kind words and are always here to support you.
The fact that this program give me the…
The fact that this program give me the opportunity to make payments to catch up with my balance is great !
31 March 2026
Reply from EDAPT USA
Hello Uteema,
Thank you for your review! We’re glad to hear that the program has given you a helpful opportunity to stay on track with your payments. We truly appreciate you taking the time to share your experience and are always here to support you.
Reply from EDAPT USA
Hello Candice,
Thank you so much for your kind words! We’re thrilled to hear you’ve had such a positive experience with EDAPT. We truly appreciate your support and look forward to continuing to assist you.
The Edapt Lifeline
We've been working with Edapt for many years. Their knowledge concerning student loans has saved me from so much debt that I could not afford. I cannot express enough thanks for the help given.
26 March 2026
Reply from EDAPT USA
Hello Stephen,
Thank you so much for your heartfelt review! We truly appreciate your continued trust over the years. It means a lot to hear that our team’s knowledge has made a meaningful difference for you. We’re grateful for the opportunity to support you and sincerely appreciate your kind words.
Great Experience
Aubrey was very kind and helpful with everything, and very understanding.
25 March 2026
Unprompted review
Reply from EDAPT USA
Hello Stacy,
Thank you for your kind review! We’re so glad to hear that Aubrey was kind, helpful, and understanding throughout your experience. We truly appreciate you taking the time to share your feedback.
It’s a helpful for me as none technical…
It’s a helpful for me as none technical person.
10 March 2026
Reply from EDAPT USA
Hello Sayboun,
Thank you for your review! We’re glad to hear that our service has been helpful and easy to understand, especially for a non-technical experience. If there’s anything more we can do to make your experience a full 5 stars, we’d love to hear your feedback!
Very helpful
Aubrey was very helpful she assisted with establishing a new pymt date.
25 March 2026
Unprompted review
Reply from EDAPT USA
Hello Monica,
Thank you for your kind review! We’re glad to hear that Aubrey was helpful in assisting you with setting up a new payment date. We truly appreciate you taking the time to share your experience.
Adapt works well with you and your…
Adapt works well with you and your schedule. They explain to me everything that will happen with all my loans. Adapt has given me guidance on applying for IBR.
24 March 2026
Unprompted review
Reply from EDAPT USA
Hello Sherrye,
Thank you for your kind review! We’re glad to hear that our team has been able to work with your schedule and clearly explain your loan options. Providing helpful guidance, especially with programs like IBR, is very important to us. We truly appreciate you sharing your experience.
Good service been getting help with my…
Good service been getting help with my student loan for years now and Aubrey was helpful
18 March 2026
Unprompted review
Reply from EDAPT USA
Hello Carlos,
Thank you for your continued trust and support! We’re glad to hear you’ve had a positive experience with our service over the years. It means a lot to us to be able to assist you with your student loans, and we truly appreciate you taking the time to share your feedback.
Reply from EDAPT USA
Hello Jerry,
Thank you for your review! We’re glad to hear you feel confident in our team and the service we provide. We appreciate your support and the opportunity to assist you.
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