Ede & Ravenscroft Reviews 2,361

I had a very distressing experience at the Ede & Ravenscroft store on Chancery Lane on 2 October 2025. I travelled all the way from Birmingham feeling unwell to buy court attire. After greeting the first consultant, a second consultant began running after me, accusing me of not responding to the greeting. I felt intimidated, harassed, and unsafe. This is completely unacceptable and does not reflect the level of customer service expected from a reputable store.

Updated following help from customer services.

Customer service were very good, liaising with the editing team to rectify what they could.

It’s still a shame the photographers don’t spend time with their clients to make sure the photos look professional.

Hopefully, anyone reading this who will be attending a graduation in the future - make sure the photographer takes their time and try to have someone with you.

Original review was one star:

Your graduation is a one off special day and you’d hope the company chosen by your University meets professional expectations.

The gown! My hood was attached with Velcro. Men wearing ties are fine as the front of the hood is kept in place by their ties. Females are left with the front section buckling up, or the hood falling off the shoulder.

Maybe that can’t be helped but when you have your photo taken you’d expect the photographer to identify issues and rectify them before taking your photo.

No! I’ve now seen proofs of my photos and I’m so upset by them all.

Option 1: I was instructed to hold the top of the scroll against the front section of the hood to keep it in place. It was a totally unnatural way to hold the scroll and looks forced.

Option 2: The photographer then took some without the scroll but did not adjust the hood first - so my other option is a photo where the front section is buckled and not flat.

Both look unprofessional.

Considering the cost of gown hire, photography session and photographs - I’m angry and disappointed by this company’s lack of quality control.

Extremely disappointed with the graduation photo we received from Ede and Ravenscroft. What should have been a special keepsake of a proud family moment has instead left us frustrated and upset. In the photo, I (the mum) appear much smaller than I actually am – completely out of proportion to my husband and daughter, who look disproportionately large.
I raised this with their customer service team, assuming they would take the matter seriously. Instead, I received multiple dismissive replies claiming that the photo had not been altered in any way and that the issue was not their fault. They offered to amend the photo – but only if I paid again. After sending another email explaining clearly why this wasn’t acceptable, I’ve since been completely ignored.
If the image hasn’t been photoshopped, then the only other explanation is poor-quality photography – and quite frankly, that's not what you'd expect from a company with their reputation, especially at such a high price. We trusted Ede and Ravenscroft to deliver something special, but were met with bad service, poor communication, and a photo that feels like a botched job.
I would strongly advise others to think twice before using them, particularly if you’re expecting a family photo to mark an important milestone.

On time helpful and welcome us nicely. I recommend them.

Really efficient and professional service

Very poor quality photo. Far too dark. Made a complaint, process was very slow. They refused to send the ammended proof in the post so we could make more of an informed choice which I considered to be unhelpful. Ammended version was not much better. Have lost all faith in this company so could not face going through the elongated process again. Once in a lifetime photo has been ruined. Suggest you use your phone!

Amazing company, great quality gowns, process was so smooth and the staff are incredibly friendly. Thank you for making a day to remember!

Incredibly efficient, well priced with a fantastically uplifting and humorous service provided by Bernadette and Jennifer.

Worth doing another degree for that alone.

Kerry was absolutely fantastic. Incredibly helpful, can't thank her enough.

Great! Really helpful!

I'm not sure why I'm writing this other than to offer balance - Ede & Ravenscroft seem to have avtoral monopoly on graduation services. Following a rushed (and expensive) experience at the Leeds Arts graduation ceremony we awaited the arrival of a graduation photo. After several weeks, the wrong photo was delivered! We then attempted to contact E&R to alert them to this. Finding a way to speak to a human is difficult to say the least! Eventually we were sent a return slip for the incorrect photo and were told that our photo would not be sent out until we had returned their incorrect item despite having paid in advance for this. Over TWO MONTHS LATER, we still do not have a graduation photo. I could go on but it's too boring. Sort your customer service out E&R - your contemptuous disregard for your customers and general poor service will get you in the end. WHERE IS OUR PHOTO?

Vicky and Joan are the sweetest ladies ever!!!! They were sooooo friendly, kind, and welcoming. Thank you for making this experience so enjoyable.

Vicky and Joan made our day so special and stress free and were simple the best!

This is the company that my University use for gown hire and photography. All of the staff on the day were efficient and really friendly; however, I have just received my graduation photos and they are awful. I ordered seven digital prints at an extortionate price, and they edited them terribly, if they were even edited at all. These issues are that in the images with my children, they are standing on boxes to make them taller; however, the boxes and the yellow and black hazard tape are visible in the images and have not been edited out. We are not central in the shots, and I am generally disappointed with the final product. I will now have to crop these images myself or send them to our regular family photographer to be edited at a cost. Very disappointing, and I will not be using this service for my upcoming MA graduation.

Used this company for my graduation photos. Colours were terrible and nowhere near real life. All the snaps taken on our phones were superior. We contacted the company and got the colours edited and gave them some of our photos as an example of the actual colours. Replacements were still very poor. A complete waste of money. Would never use again. Communication appealing as well about the photos and getting replacements took two months.

Ordering a gown was confusing and took 1h to get onto the website (this was the 5th attempt to order a gown) , once in they didn’t have my gown in stock. When contacting them via email they were unable to help which isn’t their fault. But with my graduation around the corner I ended up going with Churchill gowns where the costumer service are Amazing polite and friendly. Cost of these gowns are also really expensive considering it’s for a 1 day.

Exceptional Customer Service & Support for Graduation
I would like to extend my deepest thanks to John for her outstanding customer service during the preparation for my graduation. Her attention to detail, patience, and unwavering dedication made all the difference. She went above and beyond to ensure I had everything I needed, from the right size attire to the perfect hat, all while being joyful and passionate. It was clear she didn’t just view this as a job; she truly cared about my success and achievement, and that made the experience even more meaningful.
Additionally, I would like to express my gratitude to the entire graduation team. Their support and encouragement throughout the process played a key role in making my graduation day truly memorable. Their enthusiasm and commitment made the event so much more than just a ceremony.
Thank you all for making this milestone in my life even more special!

As other people have said I also ordered my photos for graduation. When I ordered the photos there was memory stick that was offered as an add-on that on the other places of the website was advertised as having all the photos from shoot. However when the memory stick arrived it had one photo and when I contacted them about the misleading information, I got rudeness and confrontation back. They also sent me screenshots from a website they have now changed, clearly because multiple people complained. Wouldn’t recommend them to anyone.