Went today for a classic whisky tour, we have never done a whisky tour before so wasnt sure what to expect, Steven who was leading our tour was fantastic, knew his stuff and was so enthusiastic, great... See more
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Got a really good deal on my recent purchase with Eden Mills, 20% off and free delivery. I bought one of my old favourites coconut and passion fruit and also treated myself to the new Wild Card, can’... See more
Company replied
Amazing customer service. I purchased a bottle of Eden Mill Original Gin whilst on holiday in St Andrews and unfortunately left the bottle at a nearby restaurant after having lunch. It was only when... See more
As always, fast delivery everything is well packaged for transport and amazing gin!
Company details
- #19 of 23 best companies in Distillery
- #26 of 39 best companies in Alcohol Manufacturer
Written by the company
Eden Mill St Andrews are distillers of Scottish gins and Single Malt whiskies. Their brand-new distillery is due to be come operational in early 2025 with the visitor centre opening its doors to the public a few months later.
Contact info
Eden Mill, Main Street, KY16 0US, St Andrews
- +44 (0) 1334 834 038
- trustpilot@edenmill.com
- edenmill.com
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Reply from Eden Mill
Hi there Robert,
Thanks so much for the stellar review! Really happy to hear you're a fan of the gin and of our service.
Cheers,
Eden Mill
Not sloe gin but slow gin..
The gin was absolutely lovely but it was very slow in arriving. A person could die of thirst waiting for her gin to arrive..
2 July 2023
Reply from Eden Mill
Hello Rosemary,
Sorry to hear your delivery was held up! Our courier is normally very speedy so hopefully this was just a minor blip in their otherwise rapid service. Glad to hear you liked the gin though, hope it was worth the wait 😋
Kind regards,
Eden Mill
5 stars great prices fast delivery…
5 stars great prices fast delivery fantastic range of gins love the Forbidden Gin that I had in my last order
2 July 2023
Reply from Eden Mill
Hello Gilly,
Thanks for your lovely words! Great to hear you're a fan, Forbidden Gin is one of our favourites too. We recommend pairing it with Fever Tree's White Grape & Apricot Soda for something a bit different.
Kind regards,
Eden Mill
Reply from Eden Mill
Hi there Chris,
Thanks for taking the time to leave us 5-stars! We appreciate it and we're happy to hear you're pleased with the service and the product.
Kind regards,
Eden Mill
Very efficient service
Very efficient service especially when the first delivery address proved unreliable. Very quickly sorted after great communication & finally delivered safely.
28 June 2023
Reply from Eden Mill
Hello Lynn,
Thank you for your great review, glad we were able to sort the issue quickly for you!
Kind regards,
Eden Mill
Quality product
Informed by e mail product available and order placed on website and delivered quickly. Regular updates about delivery and quality product
28 June 2023
Reply from Eden Mill
Hi there Dave,
Great to hear you're pleased with the updates and the products themselves. Thanks for taking the time to rate us 5 stars - we appreciate it!
Kind regards,
Eden Mill
Love the Eden Mill mixology drinks
Love the Eden Mill mixology drinks. Order a selection to take to Glastonbury with me. The ordering process was easy and delivery was on time. I’m now a big fan of ordering my gin straight to my door 🤣
14 June 2023
Reply from Eden Mill
Hello Kirsty,
This is fab! Hope you had an amazing time at Glastonbury. We agree that the Mixology Project cocktails are delicious. Thanks for taking the time to leave us a great review.
Kind regards,
Eden Mill
Easy ordering g and quick delivery
25 June 2023
Reply from Eden Mill
Hello William,
Thanks for the great review - glad to hear you were happy with the ordering process and speed of delivery.
Kind regards,
Eden Mill
I ordered the box of mixed gins
I ordered the box of mixed gins, order came on time and loved the flavours.
11 June 2023
Reply from Eden Mill
Hello Jan,
So good to hear you were a fan of the Gin Box - it's such a great way to try some new things. Thanks for taking the time to leave us a lovely review.
Kind regards,
Eden Mill
Bought as a gift from my sister
Bought as a gift from my sister
Love it 🍸, wish I could find it locally in Bangor N Ireland !
19 June 2023
Reply from Eden Mill
Hi there Catherine,
Thanks for the lovely review and so good to hear the gift was well-received. If you order on our website, DPD should also be able to deliver to Northern Ireland! I don't believe we have any local stockists yet, but hopefully we will at some point soon.
Kind regards,
Eden Mill
Reply from Eden Mill
Hello Sheila,
Thanks so much for the 5-star review - we love to hear great feedback and it's good to know you're a fan of the recipes.
Kind regards,
Eden Mill
Fantastic being able to order online my…
Fantastic being able to order online my favourite Gin fast delivery
18 June 2023
Reply from Eden Mill
Hello Rebecca,
Thanks for the 5-star review - we appreciate you taking the time and it's good to know we are your favourite gin ❤
Kind regards,
Eden Mill
Wildcard Gin
Once again, excellent service from EM and their courier. I purchased the Wildcard Gin and, although I have not had the opportunity to try it yet, I am sure it will not disappoint. I certainly would recommend EM products to anyone who enjoys a great gin.
18 June 2023
Reply from Eden Mill
Hello Sheila,
Thanks very much for your kind words! We can assure you that the Wildcard Gin is delicious and works particularly well when served in "The Ace" - you can see how to make this on our website.
Enjoy!
Eden Mill
Alcohol Free
Recently ordered June 2023,non alcoholic G&T cans , quick service , delivered on time and of good quality nice refreshing drink , didn't miss the alcohol , took to a family outdoor gathering , the non alcoholic drink allowed me to drive others home
14 June 2023
Reply from Eden Mill
Hi Patricia,
Thank you for your kind review, we appreciate you taking time to do this!
We are so glad to hear that you enjoyed our non alcoholic cans! Have a lovely day!
All the best,
Team Eden Mill
Reply from Eden Mill
Hello Geoff,
Thanks very much for the 5-star review! We're so pleased to hear you're happy with the gin and the speed of delivery.
Cheers,
Eden Mill
Great drinks I love them all though…
Great drinks I love them all though they are expensive would be good if you gave offers to customers who reorder
7 June 2023
Reply from Eden Mill
Hi Tracie,
Thanks for taking the time to leave us a 5-star review! We do often run deals and promotions - the best way to be notified of these is to sign up to our mailing list where you'll get the latest info about any upcoming offer. You can sign up to this on our website if you aren't already subscribed.
Kind regards,
Eden Mill
Amazing service and quality products
Website is very easy to use, bottles are always well packaged, very quick delivery and you’re always kept updated throughout the entire process. Most importantly, the love gin liqueur is so refreshing when mixed with ginger ale and the love gin ain’t half bad with lemonade!
21 May 2023
Reply from Eden Mill
Hello Derek,
Thanks very much for taking the time to leave us a 5-star review. We appreciate it, and it's so good to hear you're happy with the website and delivery.
Kind regards,
Eden Mill
Courier service and communication poor
Courier service and communication poor. Delivery late. Courier provided me with a one hour delivery time slot then only 3 minutes later told me they had been unable to deliver as nobody home. But I did not get enough warning. Then courier doesn’t work weekends so parcel arrived 3 days later than planned. I will not use again
4 June 2023
Reply from Eden Mill
Hi Gregor,
We are so sorry to hear that you will not use us again due to couriers being unable to deliver. Unfortunately, this is out with our control however we sincerely apologise for the inconvenience this has caused you. DPD do work weekend however this is at an extra cost and we can understand this can be frustrating. Hopefully you can enjoy our products!
Apologies again for this.
All the best,
Team Eden Mill
Excellent Customer Experience
Good communication from start to finish and the pre-mixed gins are lush. Will be ordering more.
20 May 2023
Reply from Eden Mill
Hello Gail,
Happy to hear you're pleased with the communication and our ready-to-drink gins! Hope you've had a chance to enjoy them in the sunny weather.
Kind regards,
Eden Mill
Reply from Eden Mill
Hello Roger,
Thanks for the 5-star review, great to hear you're happy with the service and product!
Cheers,
Eden Mill
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