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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the quality of the products, especially the coffee, finding it tastes good and provides positive benefits like improved focus and energy. Many appreciate it as a great alternative to regular coffee, with some noting its superior strength and taste compared to other brands. However, some people were dissatisfied with the company's communication and order handling. Several customers reported issues with missing items, delayed deliveries, and a lack of response to emails and contact forms. There were also concerns about misleading dispatch updates and difficulties reaching customer service, with some mentioning unobtainable phone numbers. A few customers also noted receiving incorrect or poor-quality items.

What people talk about most

Product

People report ambiguous experiences with the product. Many consumers praise the taste, effectiveness, and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant issues, such... See more

Customer communications

Clients share negative opinions on contact, citing significant frustration due to unresponsiveness. Many... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers report significant issues,... See more

Quality

Consumers generally find the quality of the products to be positive. Many reviewers praise the taste of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After initial hiccup with missing items, Lisa was my point of contact and had great service in rectifying the issue. The product itself (mine was coffee flavour) tastes good, slight earthier taste... See more

Rated 4 out of 5 stars

This might the fourth review I've ever done in my life but I felt compelled to write something as for someone who regularly drinks mushroom coffee, the taste certainly isn't as bad as the rest of the... See more

Rated 4 out of 5 stars

I would like to update my previous review to reflect the excellent customer service I have now received. Lisa Baker, Customer Service Manager, took the time to investigate my issue and resolved it pro... See more


Company details

  1. Vitamin & Supplements Shop

Written by the company

Shop for the World's Finest CBD Products all in one place. Low prices and quick delivery on the very best CBD brands.


Contact info

3.5

Average

TrustScore 3.5 out of 5

382 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very speedy delivery

Very speedy delivery, very competitive prices and good customer service. Would be 5 stars but not all the strains are as good quality as some others.

9 June 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi JJ,

Thank you for your review,

We are happy to read that you are satisfied about your speedy delivery, great prices & good customer service.

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

The hash is exceptional quality

The hash is exceptional quality, I have tried the oil and liked it. The flowers are also very good, excellent range. I have a spinal decease that stops me walking, but now I can walk for miles. Thanks Edensgate.

9 June 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Sharon,

Thank you very much for your 5 Star Review !

It is an absolute joy to hear that you have found that our products are helping you with your Spinal Disease. For you to now be able to walk for miles must feel like a huge leap.

It is an honour to help you & live a easier life through our products.

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Best cbd buds I’ve found

Best cbd buds I have found. Quality product, reliable service and outstanding customer care. The products have been a huge contributor to my health and well being. Anxiety, mood and energy levels have improved beyond measure.
Thank you so much Edensgate I’m so glad I’ve found you.

9 June 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Caroline,

Thank you for your 5 Star Review !

It is great to read that our products are now a huge contributor to your health & well being, that being physically and mentally.

It is an honour to help you live your life as stress and pain free as possible.

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Best cbd helps a lot with anxiety pain…

Best cbd helps a lot with anxiety pain and stress 10/10

8 June 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Shay,

Thank you very much for your review,

It is great to hear that you are enjoying our products and that they are helping with your anxiety and stress.

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Best cbd helps with anxiety and pain…

Best cbd helps with anxiety and pain 10/10

8 June 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi there,

Thanks for your kind review,

It is great to read that our products are helping you with your anxiety and pain.

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Excellent products excellent service

7 June 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Lee,

Thank you very much for your kind review,

We are happy to read that you enjoy our products and are happy with our services,

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Very happy I found edens gate

Very happy I found edens gate, was on medical thc but it wasn't doing good for me, found these guys and have not been disappointed once! All flowers are a1, hash is even a treat! Super lemon haze flower and caramello hash are my favourites but still plenty to try. Service is always a high standard and delivery quick and efficient. Very satisfied here!

2 June 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Simon,

Thank you for your kind review,

We are happy to hear that you enjoy our products and find them beneficial.

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Second review

Second review I’m leaving for Edens Gate, glad to be able to leave another positive feedback.
I’ve never been trusting the cbd products that much but I tried almost all their hash and I’ve been really surprised and satisfied.
They made me change my mind about that, so thank you a lot!
Caramello and Pure Moroccan my fav ones so far, such pleasant taste, love it!
I would definitely recommend Edens Gate shop!
Waiting for my second order 🙋🏽‍♂️

1 June 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Jackie,

Thank you for your kind review !

We are happy to read that you are finding our products useful for your needs. We hope you enjoy your second purchase and look forward to dealing with any future purchases of yours.

Kind regards,
Edensgate Team

Rated 2 out of 5 stars

Ordered Vanilla Kush CBD

Ordered Vanilla Kush CBD . Flower looks nothing like in the picture i doubt its vanilla kush at all looks like standard cbd everyone sells everywhere buds are dark green some of them are brown inside very poor quality not worth 100£ for half oz .

26 May 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Patryk,

We are sorry to hear that you are not happy with the quality of the product you received.

We have sent you an email regarding the issue and look forward to having the issue amended as soon as possible.

Kind regards,
Edensgate Team

Rated 3 out of 5 stars

Update on my review I have to update my…

Update on my review I have to update my review as my parcel turned up and was sent a apology about my order going missing at RM and eden gate kindly sent me another package with extra along with a recorded delivery thank you,

24 May 2022
Unprompted review
Rated 5 out of 5 stars

Superb Teas

Great tea’s, the Turmeric & Ginger and Matcha Green are personal faves. Really tasty, and stress relieving ! Helpful customer service if any problems occur, super friendly and really easy to deal with !

24 May 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Morgan,

Thank you for your kind review,

We are happy to read that you are enjoying our new range of CBD Tea's !

We look forward to dealing with you in the near future,

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Caramello CBD hash

First of all, the product looks exactly as advertised, a high quality hash.
Taste, aroma and texture are amazing, very similar to what you would expect to find in Amsterdam coffee shops, minus the high.
I would definitely recommend this site to anyone who is thinking of switching to CBD or simply just trying it out.
I will definitely be trying some of the other products they have for sale.

19 May 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi J.P

Thank you for your honest review,

We really appreciate you taking the time to leave such a detailed kind review, we are happy to hear that you are enjoying our products and find them high quality.

Kind regards,
Edensgate Team

Rated 1 out of 5 stars

I am beyond disgusted by the products…

I am beyond disgusted by the products sold at Edens Gate, the cbd flower was just awful, it looked nothing like the advertised picture and looked like it had been picked from a bush in the garden, and the hash had absolutely no effects and again, just looked and smelt like soil.
Do not waste your money!

16 May 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Hayley,

We would like to apologise for the fact that you are unhappy with the product you received.

We have emailed you and are awaiting your reply to have this issue amended.

We look forward to hearing back from you,

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

Great place for your CBD

Great place for your CBD. I tried the pre rolled and can guarantee they take away pain, I was able to enjoy my day in considerably less pain. I'm currently mid diagnosis but my pains range from back pain, leg pain and joint stiffness.
I can't use the stairs without leaning but after one smoke I was up and down like I was a few years back.

9 May 2022
Unprompted review
Rated 5 out of 5 stars

Wow!

I am seriously impressed with the quality of the dry herb CBD. Having bought from other companies and found their products to be over processed with a chemical taste to them, the products I have bought from Edens Gate are really authentic, in terms of the look of the product, taste, smell and texture!
As for the effects, again very impressed. The taste is fantastic (this is very important) and I felt an overwhelming sense of calm and an immediate reduction in pain. I also slept brilliantly and for the first time in a long time, I have not woken up in pain.
Please keep doing what you’re doing Edens Gate! I will definitely be a repeat customer.
Also I had no issues with delivery. Mine arrived the next day!

8 May 2022
Unprompted review
Rated 5 out of 5 stars

I certainly had reservations about…

I certainly had reservations about ordering from Edensgate but thankfully I think I have found a company that truly cares about the people that order from them. I relayed my worries to Edensgate and received a very caring and positive response. Excellent product excellent company. Thank you.

7 May 2022
Unprompted review
Rated 1 out of 5 stars

Poor quality flowers

Poor quality flowers, harsh smoke and got 1.3 instead of 2 grams.

7 May 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi there,

Please contact us at info@edensgate.co.uk and we will have any issues you have experienced amended immediately for you.

We look forward to hearing from you,

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

loved it

i only got a bit as was skeptical but i’m definitely going to buy more! made me feel calm and less anxious. can’t wait to buy more

6 May 2022
Unprompted review
Rated 5 out of 5 stars

Lovely stuff

The CBD hash have a nice smell and aroma, would buy it again

6 May 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Ivan,

Thank you for your kind review,

We are happy to hear that you are enjoying our products.

Kind regards,
Edensgate Team

Rated 5 out of 5 stars

CBD Flower

I love this stuff! it is an excellent alternative and leaves you feeling chilled and relaxed. It's mostly always part of a deal so you end up getting more for your bucks. The tea flowers smell divine (I'm often found with my nose buried in the pouch inhaling deeply) and have a great taste. I have CBD oil and the CBD tea bags and there is not a product that I'm not impressed with. Thanks Eden's Gate :)

6 May 2022
Unprompted review
Edensgate logo

Reply from Edensgate

Hi Hayley,

Thank you very much for your kind review,

It is great to read that you are loving all the products that you have purchased from us.

We look forward to dealing with your future purchases !

Kind regards,
Edensgate Team

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