EDF France - clients particuliers Reviews 49,324

The International language service is a bonus and the representatives are always helpful and supportive!

Excellente écoute.
Interlocuteur en France.
Explications claires.
Prend le temps.
Un SAV humain enfin !!! Merci EDF !!

The patient and cooperative nature of the advisor made buying the subscription, a very easy process for me.

The time taken to go through the problems and find solutions. The time taken to talk me through how to find out about my problems and the possible causes & solutions. The helpful solutions and the general politeness & courtesy shown by 2 different advisors

EDF have really upped their game with English-speaking customers and now their website is in English as well. Their anglophone advisors - notably Claire with whom I had the privilege of communicating recently - are invariably polite, helpful and professional. A similar service for francophones from UK utility companies? Highly unlikely - and probably never even crossed their minds ....

Very professional and friendly staff

I recently brought a house in France and I found it very easy to take a contract out with EDF as they have an English speaking line.The advisor was very helpful setting up an account and I can now relax knowing that my electricity is in safe hands

The number 3404 was very easy to put in and remember, within a very very short time I was attended to by the Advisor who advises me accordingly and finally had the light. The advisor was very professional who keenly listen and eventually recommended me the best plan. I can authoritatively with conviction differentiate between grains and chaff having contacted Octopus for two days and there was no feedback nor anyone decided to reply my email nor respond to my calls.
To this end, I am highly recommending EDF to anybody desirous of having seemless and best experience in his or her connection.

I am an English speaking individual. Having an agent who can communicate with me to help me out, has been great so far. The English speaking agent has been Tabaya, such a helpful and thoughtful lady.

This is an absolutely fantastic service provided by EDF, I cannot stress how helpful it is especially when a consumer is having problems or worries with their account.
Well done EDF, other providers should take notes.

Excellent support du conseiller. Par contre, temps d'attente trop long (30 minutes)

I had called to turn on electricity in my house. The gentleman was very helpful and provided me with everything that i needed. Unfortunately i will still be living in the house until the electricity is turned on by the contracted company, which may take up to a week. This is not an optimal result.

Very helpful explanation in English of a French electricity contract.

Au top je recommande fortement merci beaucoup

It's a horrible company, I've been with them for 1 year, I live in a small one-bedroom apartment but I pay for electricity a mansion, this company sends me 3 bills in one month with a price of over €100 in a small house. Every month I call to find out about my bill, I'm tired of them. I don't recommend it and it's expensive I'm thinking change company.

Good service

Toujours impossible d'obtenir le passage d'un responsable vos explications reste plus des affirmations que des preuves irrefutables

The advisor - professionalism and integrity. Personable character.

EDF reviewed my year's gas payments without warning and produced the most convoluted set of calculations I have ever seen, resulting in a final charge without breakdown. Despite requesting a breakdown of the figure several times, nobody is interested in providing this. My figures are estimates, because the meter provided will not "communicate" with EDF's central system, apparently because it is a first generation meter. I had not been asked to provide meter readings, and since a hip replacement 3 months ago am unable to do so, because EDF in their infinite wisdom installed it at floor level, according to them in 2016 when the house was rented out to tenants. I first spoke [on 24th June 24] then exchanged emails with St**ey, who had no understanding of what I was talking about, but said that she would arrange for someone to come out and look at moving the meter higher. I asked that they would read the gas meter as well while they were there, and for the issue to be passed on to her line manager. An email subsequently arrived from Na**lie, St**cey's line manager, who confirmed that an operative would be calling but said that she was going on holiday so someone else would respond. Nobody responded to me, but on 16th July an engineer, who was not employed by EDF, called by arrangement. He read both meters and said it would be possible for the gas meter to be moved higher so that I can read it. Obviously the answer is for the meter/s to "communicate" properly with EDF's central system! On 29/7/24, 2 weeks after the meter reader had been [and told me to wait to hear from EDF about the meter] I rang EDF again because I'm living on a state pension and am now worrying about the bill, which I have always paid every month. It's not good enough to work on estimates then review the bill without warning, when a customer has to manage on a small budget every month! Last month I had to take money out of my savings to pay the extra, unexpected, demand. On the 29th I spoke to a very belligerent young man, who told me in no uncertain terms that the pipework for the gas meter is not the responsibility of EDF and that I would have to pay for it to be moved myself, or ask friends or family to read it for me. He said that meters are changed every 7-10 years and that mine is scheduled for change in October next year, which will be 8 years after installation. He refused to consider a request to have it changed earlier, saying the new one might not "communicate" with the system anyway and that the issue is with the electric meter not the gas meter. He put me on the list for an annual meter reading, saying that until then EDF would work on estimates. I said I'd pay annually then, to which he replied "Madam, it wouldn't get to that, we'd take you to court first". Firstly, I don't appreciate being called Madam in a condescending tone. Secondly and more importantly, I don't appreciate bully boy tactics from someone who is supposed to be in customer service. Unfortunately I didn't get his name but I could find out the time of my call. There seems to be no resolution to this and nobody has been interested enough to offer one. I pay my bill every month and don't expect to be treated like this by a company who seem to employ the most uncaring, unhelpful, disinterested bullies they can find, and provide their customers with sub-standard equipment and a very poor service. If I could give EDF minus 5 stars I would.
Subsequent to reply received from Mary at EDF today [1/8/24 - the same day I submitted the review - isn't it wonderful how much more quickly a response from EDF is forthcoming when a complaint/criticism is made in public..] Although judging by my experience so far I do not expect that Mary is any more likely or willing to offer any positive suggestions than her colleagues did.

Nice customer service that responded quickly. Bon accueil , réponse rapide de la part du service clientèle