When I call the EDF to open a new contract, I feel very welcome, and they explain everything from the beginning to the end of our conversation very clearly. I understand everything he explained to me... See more
Company replied
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The advisor at EDF on a call made from outside of France knew perfect English. My call got connected very easily and Laura helped me set up new link between the smart meter and an account at EDF. Also... See more
Company replied
In the past I've struggled to get through to the English Speaking Helpine, but this time the response was fairly quick. I'm staying in a friend's gite and there's no internet and the mobile signal is... See more
Company replied
Very satisfactory service... Phone line is hard to reach and when using an International number, costs rise but we understand that the world's a crazy place right now and recruitment is suffering..... See more
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Company details
Written by the company
EDF, votre fournisseur d'économies. Electricité, gaz, services, déménagement : découvrez notre offre complète adaptée à vos besoins. Avec en plus, tous nos conseils et solutions pour faire des économies.
Contact info
4 rue floréal, 75017, Paris, France
- 3404
- supportsocial@edf.fr
- edf.fr
4.6
Excellent
49K reviews
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very good company to deal with
22 January 2026
Reply from EDF France - clients particuliers
Hello Louise Crook,
Thank you for your kind review! We’re glad you had a positive experience with our company.
Mary, votre conseillère EDF
Reply from EDF France - clients particuliers
Hello Valued,
Thank you so much for your kind words!
We’re glad our attentiveness and thoroughness made a positive impression.
We look forward to serving you again soon!
Mary, votre conseillère EDF
English speaking helpine
In the past I've struggled to get through to the English Speaking Helpine, but this time the response was fairly quick. I'm staying in a friend's gite and there's no internet and the mobile signal is awful. The advisor was very patient and very helpful. After struggling for a while she asked if I could go to somewhere where I could get a better signal as she needed my bank details. I was going into town anyway and she rang me back while I was there. We managed to complete the transaction without any more difficulties.
14 January 2026
Unprompted review
Reply from EDF France - clients particuliers
Bonjour grumpyoldbird,
Merci beaucoup pour votre retour positif !
Nous sommes ravis d’apprendre que notre conseillère a pu vous aider efficacement et avec patience, malgré les difficultés de connexion.
Mary, votre conseillère EDF
Keep a record of the kWH usage when I'm away.
The advisor suggested I record and write down my electric meter reading prior to going away and again on my return,so I have factual information if I have any further queries of the cost of my electricity. I will do this from now on.
12 January 2026
Unprompted review
Reply from EDF France - clients particuliers
Hello Mary Gallagher,
Thank you for your feedback.
You mentioned that the advisor suggested you take a meter reading before your departure and upon your return to have accurate information should any questions arise regarding your electricity costs.
You indicated that you will now follow this recommendation.
I'm delighted to read that this exchange was helpful to you.
Marina, votre conseillère EDF
Reply from EDF France - clients particuliers
Hello Dawn Kingsley,
Thank you so much for your 5-star review!
I'm delighted that you were able to speak with an advisor and receive the assistance you needed.
We strive to be available and respond quickly to your needs.
Marina, votre conseillère EDF
Reply from EDF France - clients particuliers
Bonjour Jean-Luc LAMBERT,
Je vous remercie pour votre retour.
Je suis ravie que nos interlocuteurs aient pu vous apporter une assistance compétente.
Marina, votre conseillère EDF
EDF international customer team
Matthieu was very helpful and knowledgeable and helped with our direct debit issue, excellent service thank you
7 January 2026
Reply from EDF France - clients particuliers
Bonjour EmmaOC,
hank you so much for your positive feedback!
I'm delighted that Matthieu was able to effectively assist you in resolving your direct debit issue.
Your satisfaction is our priority, and your comments encourage us to continue providing attentive and professional service.
Marina, votre conseillère EDF
The agent let me know that EDF does not…
The agent let me know that EDF does not know what is going on with my account. I am being charged, twice a month €120 & €39, respectfully. I am being charged for services even though I am not there, for the past 9 years. When I return to my home in France, I will address the matter with EDF face to face.
2 December 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Martin,
Thank you for your feedback. We understand your concern regarding the charges on your account and regret the inconvenience.
We encourage you to contact EDF directly to review your contract and billing details.
We hope the situation will be resolved quickly.
Mary, votre conseillère EDF
Very helpful and listens
Very helpful and listens. Everything was explained in such a nice manner,and my questions were answered, thank you
16 December 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Paula,
I am delighted that our services have met your expectations and thank you for your positive feedback.
Your satisfaction remains our priority.
Please feel free to spread the word!
See you soon!
Adrian, your EDF advisor.
Easy to communicate and all questions…
Easy to communicate and all questions answered thoroughly
15 December 2025
Reply from EDF France - clients particuliers
Hello Sylviane,
I am delighted that our customer service meets your expectations!
Your satisfaction remains our priority!
Please feel free to spread the word!
See you soon!
Adrian, your EDF advisor.
100% perfect interaction with the…
100% perfect interaction with the operator Elton
Now I will get electricity and gas ❤️
15 December 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Søren,
I am delighted that my colleague Elton was able to assist you with your request.
Your satisfaction is our priority!
Please feel free to spread the word!
See you soon!
Adrian, your EDF advi
Reply from EDF France - clients particuliers
Bonjour Brian HEWITT,
Merci beaucoup pour votre retour !
Je suis ravie de savoir que notre service a été professionnel, patient et complet.
Je vous souhaite une bonne journée.
Marie, votre conseillère EDF
Reply from EDF France - clients particuliers
Bonjour Orane Bjr,
Je suis navrée de lire votre mécontentement.
Chacun de nos clients est important et chaque situation est unique.
Pour comprendre les difficultés que vous rencontrez, pouvez-vous m’écrire à supportsocial@edf.fr en précisant votre pseudo Trustpilot et vos coordonnées client ?
Je tiens à vous aider.
A très vite, Marie-Hélène, votre conseillère EDF
Excellent customer care representative…
Excellent customer care representative helped me setup my electronic account. Everything was explained clearly. Very kind and professional service.
10 December 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Carole,
Thank you so much for your wonderful review!
We’re delighted to hear that our customer care representative was able to help you set up your electronic account and provide clear explanations.
Your satisfaction means a lot to us, and we’re glad you appreciated the kindness and professionalism of our service.
Mary, votre conseillère EDF
Reply from EDF France - clients particuliers
Hello Gilbert,
Thank you very much for your positive feedback!
We are delighted to hear that our English-language service met your expectations.
Mary, your EDF advisor
Lost of supply
Contacted customer service, I was told to contact Energis who did not speak english, so no help from anybody. They take your money and dont want to know about customer service.
1 December 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Paul and Coral Key,
I regret that our Customer Service did not meet your expectations.
Please contact me directly at supportsocial@edf.fr specifying your Trustpilot username and your customer details.
We remain at your disposal and will do everything we can to regain your trust.
Have a nice day.
Marie-Hélène, your EDF advisor
Prompt service
My French is not great and they provide an English speaking advisor. Prompt reaction to the issue I was experiencing
26 November 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Dorothy Mannion,
Thank you for your feedback.
I'm delighted to hear that you were able to receive assistance from an English-speaking advisor and that your issue was resolved quickly.
Marina, votre conseillère EDF
Great energy service
Great energy service, fast, secured, easy to manage & easy to contact
29 November 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Tamer,
I am delighted that our services have met your expectations and thank you for your positive feedback.
Your satisfaction remains our priority.
Please feel free to spread the word!
See you soon!
Adrian, your EDF advisor.
Obtention d'un echeancier.
Peu d'attente au 3404.
Echeancier en 7 mois.
Retablissement mensualisation.
Modification date de prelevement.
27 November 2025
Unprompted review
Reply from EDF France - clients particuliers
Bonjour Youssef,
Merci beaucoup pour votre retour positif !
Nous sommes ravis que la mise en place de votre échéancier, le rétablissement de la mensualisation et la modification de votre date de prélèvement se soient déroulés rapidement et simplement.
Mary, votre conseillère EDF
I left a message on the EDF chat page…
I left a message on the EDF chat page which resulted in an advisor sending me a text message to say that she was going to call me in a few minutes. I appreciated this as I knew to answer the call. She gave me the English helpline number because I do not speak fluent in french.I found all of the EDF advisors extremely helpful.
25 November 2025
Unprompted review
Reply from EDF France - clients particuliers
Hello Jaxs,
Thank you for your feedback.
I'm delighted to know that the follow-up to your message, the SMS, and the information provided were helpful, and that you received support in English.
I'm also pleased to read that you found our advisors helpful and attentive to your needs.
Marina, votre conseillère EDF
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