A colleague/friend in work 60th birthday was coming up and I was "fishing" for ideas. She mentioned that she loved 3 stone necklaces and mentioned Edge of Ember. I looked on your site and seen the tr... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently contacted Edge of Ember regarding a necklace I have had for coming up 5 years. It had lost its lustre and I wanted to enquire about a replate. Zoe, the customer service agent, could not ha... See more
Company replied
Purchased a lovely gold plated wrist bracelet as a Christmas gift. Swift, safe delivery, whilst the bracelet itself was of high quality, which was much appreciated by the recipient. I shall certainly... See more
Company replied
First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packa... See more
Company replied
Company details
- #245 of 296 best companies in Jewellery shop
Contact info
London, United Kingdom
- hello@edgeofember.com
- edgeofember.com
4.4
Excellent
209 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such a beautiful gift and it arrived so…
Such a beautiful gift and it arrived so quickly engraved. Very impressed.
19 March 2026
Replacement necklace
Excellent communication, help and information regarding replacement of goods. Outstanding customer and delivery service.
19 March 2026
Reply from Edge of Ember
Hi Vee,
Thank you so much for taking the time to share your experience with us. We love hearing from our customers, and we’re delighted that you’re happy with your purchase. 🥰
We’re so glad to hear that you enjoyed the fast delivery and the product photos.
Please don’t hesitate to reach out if we can help with anything going forward.
A colleague/friend in work 60th…
A colleague/friend in work 60th birthday was coming up and I was "fishing" for ideas. She mentioned that she loved 3 stone necklaces and mentioned Edge of Ember. I looked on your site and seen the trinity necklace. I ordered this and was pleasantly surprised (pictures don't do it justice). On ordering I was kept up to date on delivery details. Package arrived well wrapped and on time. Very happy with whole experience.
19 January 2026
Reply from Edge of Ember
Hi Irene,
Thank you so much for taking the time to share your experience with us. We love hearing how customers find us, and we’re delighted that Edge of Ember came recommended when you were searching for a special 60th birthday gift. 🥰
We’re so happy to hear that you loved the Trinity necklace and that it exceeded expectations! We’re also glad the delivery updates and packaging helped make the experience seamless.
Please don’t hesitate to reach out if we can help with anything going forward.
Necklace replate
I recently contacted Edge of Ember regarding a necklace I have had for coming up 5 years. It had lost its lustre and I wanted to enquire about a replate. Zoe, the customer service agent, could not have been more helpful. I was advised of my options and at no point did I feel under any pressure. Edge of Ember took care of postage, replated my necklace and sent it back promptly.
I am so pleased I have extended the lifespan of my necklace and recommend this service.
1 February 2026
Unprompted review
Reply from Edge of Ember
Hi Jo,
Thank you so much for your kind review. We truly appreciate you taking the time to share your experience with our replating service. 🥰
We’re delighted to hear that Zoe was able to support you so thoroughly and that you felt informed and comfortable throughout the process. Extending the life of a well-loved piece is something we’re really passionate about, so it’s wonderful to know you’re pleased with the result.
Please don’t hesitate to reach out if we can help with anything going forward.
Fast and Fabulous
Website is easy to navigate. The photos of the jewelry are clear and enticing and the delivery of my order was fast. Would highly recommend Edge of Ember … oh and did I mention how beautiful the jewelry is?!
19 January 2026
Reply from Edge of Ember
Hi Susie,
Thank you so much for your fantastic review. We’re so pleased to hear that you found our website easy to navigate and that the jewellery photography helped you choose your piece. 🥰
Please don’t hesitate to reach out if we can help with anything going forward.
Disappointing
Arrived quickly a little disappointed with size against picture advertised Wish I could upload a picture
30 January 2026
Unprompted review
Reply from Edge of Ember
Hi Karron,
Thank you for taking the time to share your feedback. We’re glad to hear your order arrived quickly, but we’re sorry to learn that the size wasn’t quite what you expected.
We always want our customers to feel confident and happy with their purchase, so please do reach out to our customer service team - we’d be more than happy to help explore options or assist further.
High-quality jewellery and EXCELLENT customer service
I initially found EoE from a classic google search when trying to find an initial necklace to represent my daughter. Not only was the shipping swift and secure to the US (and no tariffs or tax!), the necklace was gorgeous and incredibly well-made. I started with the Solid Gold 14k initial necklace and have since purchased 18k pieces and have loved them all - the quality is very high, the prices are reasonable, and the most important part - the customer service is above and beyond. They're incredibly responsive, empathetic, and kind, and I've been very satisfied with all queries and responses. They have gone out of their way to ensure I'm satisfied.
On top of that, it's a legitimate woman-owned company that uses sustainable materials and is near to my heart by being based in London. I genuinely could not ask for more.
I feel valued as a customer and have had a lot of personal follow-ups, which I appreciate immensely. Thanks EoE!
1 December 2025
Unprompted review
Reply from Edge of Ember
Hi Jen,
Thank you so much for such a thoughtful and detailed review. We’re so glad you found us while searching for a meaningful initial necklace, and that your experience from shipping to craftsmanship exceeded expectations, even overseas. 🥰
It’s wonderful to hear how much you value the quality of our pieces, our customer service, and our commitment to sustainability and being a woman-owned London brand. Knowing that you feel genuinely valued as a customer is incredibly important to us.
Please don’t hesitate to reach out if we can help with anything going forward.
Incredible Customer Service!
Exemplary customer service from Zoe.
I emailed in with an issue I was having, and within minutes Zoe had responded and provided me with a solution and made my absolute day.
Thank you so much. This is my first order with Edge of Ember and I won't hesitate to return!
28 January 2026
Unprompted review
Reply from Edge of Ember
Hi Toni,
Thank you so much for your lovely review. We’re delighted to hear that Zoe was able to help so quickly and turn your experience around. 🥰
We’re so pleased your first order with Edge of Ember was a positive one, and we look forward to welcoming you back again soon.
Please don’t hesitate to reach out if we can help with anything going forward.
Very well received gift!
Bought a lovely necklace as a Christmas present for a younger cousin that has been looking to upgrade her jewellery collection. I loved that the tag pendant could be engraved with her initial, a real personalised touch and she was delighted with my choice!
5 December 2025
Unprompted review
Reply from Edge of Ember
Hi Laura,
Thank you so much for your kind review. We love hearing how our pieces are chosen as meaningful gifts, and we’re delighted that the engraved tag necklace was such a hit with your cousin. 🥰
Please don’t hesitate to reach out if we can help with anything going forward.
My experience I had has left me feeling really sad
So I ordered some earrings, I loved them but sadly lost one earring and two backs within a couple of days which made me question the quality as I've never lost earrings before or would expect this to happen. Obviously I was really disappointed with this as I'd lost a lot of money but put it down to experience. Then a few days later I received an email from the founder asking if I would give a review, so I emailed back with what had happened and to say that I really couldn't give a good review based on my experience. I then received an email from Customer Service saying they would try to resolve for me, this made me quite happy as I was not expecting a response. I then felt like my integrity was questioned they asked for a picture of the remaining earring which I sent, odd request I thought but I did so. They then came back saying they could only offer me store credit or more earrings but I had to send the remaining earring back. I didn't want anymore earrings due to the quality I had experienced and as I couldn't have a refund I'd have to opt for store credit. Again they came back saying they would only do this on receiving the one earring back. Again I feel they are questioning me, I have a professional job and it is not in my interest at all to be dishonest. All I did was give feedback on my order and I have been made to feel like a bad person. I have decided not to return the earring and just walk away and put this down to a really bad experience.
13 January 2026
Unprompted review
Reply from Edge of Ember
Hi Emma,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
Our warranty does not cover lost items, but I can see that our customer service team offered you a replacement pair of earrings anyway as a goodwill gesture. When you preferred not to receive a replacement, we offered store credit instead, which was conditional on returning the remaining earring.
We completely understand your decision not to return it, and we’re truly sorry if this process made you feel questioned — that was never our intention. By offering a replacement first, we hoped to show that we valued your experience and feedback.
If you ever need anything in the future, please don’t hesitate to reach out — we’d be happy to help.
Purchased a lovely gold plated wrist…
Purchased a lovely gold plated wrist bracelet as a Christmas gift. Swift, safe delivery, whilst the bracelet itself was of high quality, which was much appreciated by the recipient. I shall certainly look towards Edge of Ember again for my jewellry gifts online.
19 December 2025
Reply from Edge of Ember
Hi Mark,
Thank you so much for your lovely review and for choosing Edge of Ember for a Christmas gift. We’re so pleased to hear that the bracelet arrived swiftly and that the quality was appreciated by the recipient. 🥰
It’s wonderful to know we’ll be part of your jewellery gifting plans again. Please don’t hesitate to reach out if we can help with anything going forward.
Very Poor
Ordered a Christmas present, well in time for Christmas delivery. Received an email 2 days before Christmas to say actually the item was never in stock and therefore won't be arriving. Still awaiting my refund. Would not use again/recommend
I see you have replied to say I was told I could receive a replacement item before Christmas - this is untrue, I would like to see the evidence of where I was told this please
17 December 2025
Unprompted review
Reply from Edge of Ember
Hi Kim,
Thank you for taking the time to leave your feedback, and we sincerely apologise for the disappointment caused. I can see that we offered a replacement item to arrive before Christmas and followed up to try and ensure it reached you in time, but unfortunately this wasn’t successful.
As a small business, your feedback means so much to us, and we truly appreciate you sharing your experience. Please don’t hesitate to reach out if there’s anything we can do to help or make this right.
Thank you again for your patience and understanding.
Great shopping experience
From start to finish, Edge of Ember has not failed to impress. Website very easy to navigate and the sales process very easy. Delivery was spot on too. The product itself is of amazing quality and my Mrs absolutely loves it! So much so, I’ll be ordering the matching earings!
Well done Edge of Ember! I hope this review helps you towards a successful future.
16 October 2025
Unprompted review
Reply from Edge of Ember
Hi Timothy,
Thank you so much for your wonderful review! We’re thrilled to hear that your shopping experience with Edge of Ember was seamless from start to finish, and that your Mrs loves the product! 🥰
We’re excited to hear you’ll be ordering the matching earrings and can’t wait to help you find the perfect pieces in the future.
This was my first time ordering from…
This was my first time ordering from Edge of Ember and I will definitely be purchasing from them again. I ordered the 2 initial gold necklace on Sunday and it was delivered this morning. I live in Ireland so it was super fast. My necklace, which is of my son’s initials is beautiful. Great quality and great delivery service. Highly recommend this Company.
2 December 2025
Unprompted review
Reply from Edge of Ember
Hi Caroline,
Thank you so much for taking the time to leave such a lovely review! We’re delighted to hear that your first experience with Edge of Ember was so positive, and that your necklace arrived quickly and is beautiful. 🥰
We really appreciate your recommendation and look forward to welcoming you back soon!
Shopping was very easy and intuitive
Shopping was very easy and intuitive. The purchase process flowed well and the items arrived as advertised. The recipient of the matching necklace and earings seemed to really like the quality and look.
18 November 2025
Reply from Edge of Ember
Hi John,
Thank you for your kind review! We’re so glad to hear that shopping with us was easy and intuitive, and that your recipient loved the matching necklace and earrings. 🥰
We really appreciate your feedback and hope to assist you with more special pieces in the future!
First time ordering from Edge of Ember
First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packaging and great quality jewellery! Really nice to see longer length necklaces on the website as sometimes this can be hard to find. Would definitely buy from EofE again!
24 November 2025
Unprompted review
Reply from Edge of Ember
Hi LB,
Thank you so much for your wonderful review! We’re thrilled to hear that your first experience with Edge of Ember was so positive — from the Black Friday sale to the quick delivery, packaging, and jewellery quality. 🥰
We’re glad you noticed our longer-length necklaces too, and we can’t wait to welcome you back for your next purchase!
Nice product and easy to buy with good…
Nice product and easy to buy with good delivery.
Thank you
20 October 2025
Reply from Edge of Ember
Hi Bryan,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know that you found our products easy to buy and that delivery was smooth. 🥰
We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. It’s wonderful to hear everything went so seamlessly!
Please don't hesitate to reach out if we can help with anything going forward.
Love my new necklaces!
Love my new necklaces!! Shipping was very fast and quality it’s great I will order soon again .
20 October 2025
Reply from Edge of Ember
Hi Claudia,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know you love your new necklaces and that shipping was very fast. 🥰
We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. We can’t wait to welcome you back for your next order!
Please don't hesitate to reach out if we can help with anything going forward.
Looks exactly like the pictures my…
Looks exactly like the pictures my partner loves it thankyou.
20 October 2025
Reply from Edge of Ember
Hi Eamonn,
Thank you so much for your review. We love hearing customer feedback, so thank you for taking the time to let us know that your partner loves the necklace and that it looks exactly like the pictures. 🥰
We are so happy to hear that you were pleased with your necklace and experience with Edge of Ember. We’re thrilled it brought a smile to your partner’s face!
Please don't hesitate to reach out if we can help with anything going forward.
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