My experience with Editorialist was seamless. With Selfridges, not so much. They double-fulfilled my order and as of now are not allowing me to return one of the body gua shas even though I did not op... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cannot believe how superb the customer service & experience was... purchased a suede Bottega Veneta jacket. They proactively let me know that Selfridges (the company fulfilling the order) was passing... See more
Company replied
First, let me talk about placing the order - the size I ordered was no longer available, but I received an email from the Editorialist telling me they were searching from the dress from other plac... See more
Company replied
Their order support seemed very personalized. I was contacted to verify the delivery address because the zip code didn't match the address and I needed to correct it. Then the product wasn't availa... See more
Company replied
Company details
- Online marketplace
- Beach Clothing Shop
- Children's clothes shop
- Men's clothes shop
- Stylist
- Ladies' clothes shop
Written by the company
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Contact info
344 West 38th Street, 205 New York, NY 10018 United States, 10018, New York, United States
- shop@editorialist.com
- editorialist.com
4.2
Great
446 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Editorialist
Hi Christopher! Thank you so much for your feedback. We’re glad to hear that everything went smoothly with your experience. We truly appreciate you taking the time to share your thoughts and look forward to serving you again soon!
Love the style
Love the style, the comfort and the prompt service. I will be purchasing again!!!!
5 March 2026
Reply from Editorialist
Hi Geruza! Thank you for taking the time to share your experience! We’re so glad everything met your expectations and that our team could provide a smooth and efficient service. We truly appreciate your support and look forward to assisting you again in the future.
wrong color was sent and unfortunately…
wrong color was sent and unfortunately i now have to go thru the process of returning it which is troublesome for me.
i will say that the customer service f/u has been excellent. i was disappointed that i wasn't able to exchange the sheet for the color that i wanted.
i was able to print out the return label and have in fact returned the sheet. i am waiting for confirmation that it has been received by bloomingdales. if you could f/u with that i would be most appreciative
3 March 2026
Reply from Editorialist
Hi Joyce! Thank you for your feedback, and we’re very sorry for the experience you’ve had. One of our support team members has reached out via email to see how we can assist and explore possible options with you. Please feel free to reply directly to that message so we can help resolve this as smoothly as possible. We truly appreciate your patience and the opportunity to make this right.
Great customer service
Great customer service, timely communication and updates along with high quality items for purchase. Would highly recommend Editorialist to all my friends and family. Well done E team.
9 March 2026
Reply from Editorialist
Thank you so much for your kind words and for taking the time to share your experience. We're truly delighted to hear that you were happy with our customer service, communication, and the quality of the items. Your recommendation means a lot to us, and we’re very grateful for your support. We’ll be sure to share your feedback with the entire team—it will certainly make their day! Thank you again for choosing Editorialist. We look forward to assisting you again in the future.
Excellent!
3 March 2026
Reply from Editorialist
Hi Cecile! Thank you so much for the great feedback! We’re really glad to hear everything went well. We appreciate you taking the time to share your experience and hope to see you back again soon!
This is just a sweatshirt!
Thought this Dickies product was an exact replacement for my Winter Dickies jacket. The picture looks like it and the price was about what I paid last time. It's not! This is an expensive sweatshirt!! Probably my fault, but I would still warn others to beware of ordering on-line. Read the small print!
28 February 2026
Reply from Editorialist
Hi Mason! Thanks for sharing your thoughts! Your reminder to check the details is really helpful for other shoppers. Your order is eligible for a return, and we’d be happy to assist you. Please feel free to reach out to our official support channel at shop@editorialist.com. We appreciate your honesty and hope your next shopping experience is much smoother!
Prompt delivery and competitive pricing!
25 February 2026
Reply from Editorialist
Hi Robert! Thank you so much for sharing your experience! We’re thrilled your order arrived quickly and that you were happy with the pricing. Making sure our customers get great value and fast service is always our goal. We really appreciate you sharing your experience and hope to see you again soon!
I have never received such a speedy and…
I have never received such a speedy and helpful response from a customer service agent in my life!
June is amazing, keep her around!!!!!
4 March 2026
Reply from Editorialist
Hi Valerie,
Thank you so much for your incredibly kind words!
We’re absolutely thrilled to hear that you had such a positive experience. Providing fast, helpful, and caring support is always our goal, and your feedback truly means a lot to us.
We’ll be sure to pass your lovely message along to June — it will definitely make her day! Thank you again for taking the time to share your experience. We’re always here whenever you need us.
Reply from Editorialist
Hi Antoinette! Thank you so much for your feedback! We’re so happy to hear the sizing worked out beautifully and that you’re pleased with the quality. It’s also great to know your order arrived quickly. That’s exactly the experience we strive to provide. We truly appreciate you taking the time to share your thoughts and hope to see you again soon!
Amazing customer support!
Shortly after I placed my order, I received an email stating that the item was not available from the particular retailer and Editorialist was searching for another retailer. In less than 24 hours, I was notified that another retailer was found and at a savings of $17. The communication from Editorialist has been extraordinary. I look forward to receiving my shoes!
1 March 2026
Reply from Editorialist
Hi Denise! Thank you so much for sharing your experience! We truly appreciate your patience when the original retailer was unable to fulfill the item, and we’re so glad we were able to quickly secure it for you from another partner — and even at a lower price!
Providing proactive updates and transparent communication is very important to us, so it means a lot to hear that you found our service extraordinary. We’re just as excited as you are for your shoes to arrive and hope you absolutely love them!
Good customer service communication
Good customer service communication. Easy return. Item was only return as it was too generously sized - it was lovely, exactly as described and very well-made. Shipping was fast!
20 February 2026
Reply from Editorialist
Hi Shauna! Thank you so much for your thoughtful review! We’re glad to hear that the item met your expectations in quality and description, and that our customer service made the return process easy and smooth. It’s great to know your order arrived quickly, and we appreciate your feedback — we hope to help you find the perfect fit next time!
Product was exactly as described and…
Product was exactly as described and customer service follow-up was amazing regarding final sale and address information to assure correct delivery.
26 February 2026
Reply from Editorialist
Hi Kay! Thank you for your kind feedback! We’re thrilled to hear that your order matched the description and that our customer service team was able to provide helpful follow-up to ensure a smooth delivery. We always aim to make the shopping experience seamless, and it’s wonderful to know we hit the mark for you.
Reply from Editorialist
Hi Paige! Thank you so much for your wonderful feedback! We’re truly happy to hear that you felt supported above and beyond during your purchase — that’s exactly the level of service we strive to provide every day. It means a lot to know our team made a positive difference in your experience, and we truly appreciate your trust. We look forward to assisting you again in the future!
Found my hard-to-find dress!…
I’ve been searching for this Mac Duggal dress for weeks! I went by the size chart which called for me ordering down a size. It fits perfectly! Shipping was fast, and I’m so pleased with my purchase!
20 February 2026
Reply from Editorialist
Hi! Thank you so much for sharing this! We love hearing that you finally found your Mac Duggal dress — and even better that the size recommendation worked out perfectly for you! Finding the right fit can make all the difference, so we’re thrilled it turned out just right.
We’re also happy to know your order arrived quickly and that you’re pleased with your purchase overall. That truly means a lot to us. Enjoy your dress, and we hope to help you find your next favorite piece soon!
Reply from Editorialist
Hi Lolita! Thank you so much for your kind words! 😊 We’re thrilled to hear that your order arrived quickly and that you were happy with the price. That’s exactly the experience we aim to provide every time. We truly appreciate your support and look forward to serving you again soon!
Do not trust their returns or sizing at…
Do not trust their returns or sizing at all. They provided inaccurate information on what size I needed to order after the first package was incorrect. They do not know what size the companies are based out of US,IT, UK, etc. and then if a product is rejected by the merchant if you are trying to return you do not get your money back and get robbed. Use Shopbop or revolve. This company has awful customer service.
24 February 2026
Unprompted review
Reply from Editorialist
Hi Grace! Thank you for taking the time to share your feedback. First, we sincerely apologize for any confusion regarding the sizing — we completely understand how frustrating that can be. We always want our customers to feel confident when placing an order, and we’re sorry this experience didn’t start off smoothly.
After carefully reviewing our records and the previous conversation with our support team, we can confirm that the items were returned to us. During the inspection process, one of the pieces was found to have staining, which is why it did not meet the return conditions for a full refund. That said, we did proceed with a 50% refund for that item, which was agreed upon at the time. Our customer support team truly did their best to handle the situation fairly and transparently, and we appreciate the communication throughout the process.
If there’s anything that still feels unresolved or if you need further assistance, please don’t hesitate to reach out to us directly. We’re always here and happy to help.
This is the quickest customer service…
This is the quickest customer service online experience that I’ve ever had !
I would definitely keep doing business
22 February 2026
Reply from Editorialist
Hi Mallow! This seriously made our day! Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear this was the quickest customer service experience you’ve ever had — that’s exactly what we strive for! We truly appreciate your support and can’t wait to assist you again soon!
Thank you for finding the dress I…
Thank you for finding the dress I needed in the size! I ordered a dress that said it was in stock but then received an email saying it wasn’t. You guys let me know you would search for the dress anyway and you found me one. Thank you!
13 February 2026
Reply from Editorialist
Hi Lee Ann! Thank you so much for your sweet review! We’re really sorry again about the initial stock mix-up. Sometimes inventory updates faster than expected, but we’re so glad we were able to track down the dress in your size. It truly means a lot that you trusted us to look into it, and we’re happy we could make it happen! If you ever need anything else, we’re always here to help.
Awaiting refund
I never received the item - it was returned by shipper and I am waiting for my $ to be refunded.
26 January 2026
Reply from Editorialist
Hi Donna! We’re sorry your order didn’t reach you as expected. Upon checking, it was returned to the sender because the recipient name didn’t match the name on the order — this is part of our logistics safety protocol to ensure the security of high-value items. One of our support team members has already reached out to you regarding your refund. We appreciate your patience and understanding!
My item came faster than expected and…
My item came faster than expected and was packaged beautifully and safely.
12 February 2026
Reply from Editorialist
Hi Liz! Thank you so much for your lovely feedback! We’re so happy to hear your item arrived faster than expected and that the packaging met your expectations. We truly appreciate your support and hope to serve you again soon!
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