My item was delivered to the wrong address (despite me contacting the company and confirming the correct address and them confirming that it would come to the correct address). Now, I can’t get hold... See more
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Absolutely brilliant products. The emotional footballs have been a massive hit with the children and adults as we played circle games and bouncing the balls in the water, throwing, catching expressin... See more
Company replied
A very well-packed and promptly delivered purchase. The two Bilibo toys we have bought for our grandchildren have gone down really well. It is a physical toy that they can use indoors; it's great fun... See more
Company replied
Omg my severely autistic 10 year old absolutely loves his cushion. His school recommended it but not on this website so I did browsing and your prices are amazing. On other sites its double the price.... See more
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Company details
Written by the company
Educational toys, equipment and furniture for schools, nurseries, charities and home!
Contact info
71-75 Shelton St, WC2H 9JQ, London, United Kingdom
- +44 20 3318 1046
- care@educationaltoys.co.uk
- educationaltoys.co.uk
4.2
Great
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Its broken already
Its broken already. The poles are so flimsy they broke on first use. Hardly built for toddlers. My previous dark den was of much sturdier build, despite costing less and it lasted for 10 years without a single issue. Very disappointed.
8 October 2024
Reply from Educational Toys
Hi Debbie,
Thank you for taking the time to share your feedback. We're truly sorry to hear that you had a disappointing experience with our product. Our aim is to provide high-quality, durable products, especially for little ones, so we take your comments very seriously.
We understand how frustrating it must be, especially given the longevity of your previous dark den. We'd love the opportunity to make this right for you. Please reach out to our customer support team at care@educationaltoys.co.uk, who would be happy to discuss a replacement or refund and ensure you find a product that meets your expectations.
Thank you again for bringing this to our attention, and we hope to resolve this to your satisfaction.
Warm regards,
Hayley
Road tape
I ordered some road tape for my grandson , easy ordering , delivery took about a week , good product
7 October 2024
Reply from Educational Toys
Thank you so much for your review! We're delighted to hear the road tape was a hit with your grandson and that you found the ordering process easy. We hope he enjoys many hours of fun with it!
Great service
Great service. There was a slight issue with one item which they resolved very quickly. Very happy with my purchases.
19 September 2024
Reply from Educational Toys
Thank you for your feedback. Super pleased we were able to correct the issue. Please visit us again soon!
It was fast
It was fast, I got 4 trays 2 tray holder they are good quality. I use that for my messy play classes. It was the cheapest and good option I could get.
17 September 2024
Reply from Educational Toys
We really appreciate you taking the time out to share your experience with us at Educational Toys, thank you for your review.
Great quality and fast delivery
The pushchair is excellent quality and delivery was quick/seamless
3 September 2024
Reply from Educational Toys
On behalf of us all at Educational Toys, I would like to thank you for sharing this great review about your new pushchair! We are thrilled that you enjoyed your experience.
Excellent customer service with a small…
Excellent customer service with a small issue I had with goods purchased
30 August 2024
Reply from Educational Toys
We really appreciate you taking the time out to share your experience with us at Educational Toys. Super pleased we was able to correct your issue.
Reply from Educational Toys
We really appreciate you taking the time out to share your experience with us, thank you for your review.
Reply from Educational Toys
The team here at Educational Toys is thrilled to receive such a great rating, thank you.
Sadly Not a great experience
Ordered 6x toys of the same item for a class I was given. One arrived. Telephoned + was told it was a warehouse error + the other 5 would be sent out. Four more arrived… Telephoned and was told they would look into it and get last item sent out.
Lady I spoke to was very polite and apologetic. But being a business owner myself I expect higher standards and therefore wouldn’t use this company again.
5 August 2024
Reply from Educational Toys
Thank you for your feedback. I’m sorry that your full order did not arrive together on time. I’m pleased that we have now corrected this for you and you have the correct amount as per your order. We still hope you will return to us in the future with a much better experience.
Good quality
We made an order which was delayed by a couple of weeks, but good communication as to when it was being dispatched. Products of great quality.
17 July 2024
Reply from Educational Toys
We really appreciate you taking the time out to share your experience with us at Educational Toys, thank you for your review.
Great quality and quick delivery
The quality of this product is fantastic, easy to assemble with adjustable height legs. I’d highly recommend
30 July 2024
Reply from Educational Toys
Thank you for your 5 star feedback! Please visit us again soon!
Took ages to track and be delivered
Took ages to track and be delivered. When it did arrive, it arrived in a damaged box wet. So not the best experience for me sadly.
22 July 2024
Reply from Educational Toys
Hello, we are sorry to read that your order has arrived in a damaged wet box. Please feel free to email us with regards this issue at: care@educationaltoys.com
Reply from Educational Toys
Aww thank you! We was happy to help!
Fantastic value
Fantastic value. It was a sale item but I got more than was in the illustration. I received all the items which were on the main page. I bought a second one for a Xmas present! Despatch was quick.
15 July 2024
Reply from Educational Toys
We really appreciate you taking the time out to share your experience with us at Educational Toys, thank you for your great review.
Excellent service 👍🏻
Excellent service 👍🏻 ordered 4 x wheel walkers for the preschool, I've been trying to locate them for over a year now. Placed my order which was very easy and they arrived within 3 days, well packed, fantastic price
11 July 2024
Reply from Educational Toys
Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
Great product and service x
25 July 2024
Reply from Educational Toys
Thank you for the great review! We’re so happy you enjoyed your experience with us and satisfied with your purchase.
Reply from Educational Toys
We really appreciate you taking the time out to share your experience with us, thank you for your review.
Reply from Educational Toys
We really appreciate you taking the time out to share your experience with us at Educational Toys, thank you for your review.
Reply from Educational Toys
Hello there, we really appreciate your time for leaving us a brilliant product review. We’re very pleased that you’re happy with your purchase. Let us know if there is anything else we can do to make your next online visit even better.
Toys were of excellent standard but…
Toys were of excellent standard but didn’t realise it’s difficult to return them
29 June 2024
Reply from Educational Toys
Thank you for your review. We are pleased you rate the products you received as excellent, but sorry to hear that you wish to return them. Please email us at care@eductaionaltoys.co.uk for the return address to send the items back if you still wish. Many thanks.
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