Customer service makes this experience 5 out of 5. Dealt with a lady called Natalie that went the extra mile finding out everything we needed with a ventilation system and kept her awesome attitude... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price and quick delivery of my initial purchase. However, it is their customer focused response to that unit failing, several months later, that stands out. A replacement was sent out the sam... See more
Company replied
I bought a PPV fan. It was an excellent price and the technical support and customer service was top notch when helping me fault find and ship a replacement out to me the next day. The fan it’s had be... See more
Company replied
Great experience , usually use another retailer but with Efans quick response and help as our first choice was obsolete . we placed the order with no regrets. 400mm fan received , installed and will u... See more
Company replied
Company details
- #5 of 8 best companies in Ventilating Equipment Manufacturer
- #13 of 30 best companies in Equipment supplier
Written by the company
We are the online store for ventilation & heating equipment. Free UK delivery, free expert advice and great deals on the best range of fans, air terminals & heat recovery units.
Contact info
United Kingdom
- 0161 818 2050
- hello@efans.co.uk
- efans.co.uk
4.8
Excellent
340 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So good I bought three for the house…
So good I bought three for the house and three for work.
Best fans I’ve ever bought.
2 November 2023
Unprompted review
Quick delivery
Quick delivery. Item as received as expected. Hassle free purchase, thanks.
16 February 2023
Unprompted review
great product and service
product was exactly as required and delivered on time
10 November 2022
Unprompted review
Amazingly quick delivery
29 October 2023
Unprompted review
Fast service
Fast service. Problem with delivery sorted within 48 hours. Would recommend.
23 October 2023
A great price and delivered exactly…
A great price and delivered exactly what I ordered in absolutely no time at all!
20 October 2023
Highly recommend
Highly recommend. Extremely competitive prices with reasonable delivery charges. Shipment progress fully tracked and updated. Products extremely well packaged and environmentally friendly packaging.
19 October 2023
Fantastic service delivered next day…
Fantastic service delivered next day and price was lowest i could find beating some by 50%
16 October 2023
great service
4 October 2023
very helpful over the phone and if…
very helpful over the phone and if there is a problem they will contact you
2 October 2023
easily negotiated web site and ordering…
easily negotiated web site and ordering was simple
21 September 2023
Part ordered and delivered with no fuss…
Part ordered and delivered with no fuss at all.
21 September 2023
Good service at a very competitive price
2 September 2023
very fast delivery and a helpful driver
16 August 2023
Fantastic efficiency
Amazed at the speed of processing the order. It was with me the following day
15 August 2023
Excellent customer service
9 July 2023
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