Customer service makes this experience 5 out of 5. Dealt with a lady called Natalie that went the extra mile finding out everything we needed with a ventilation system and kept her awesome attitude... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price and quick delivery of my initial purchase. However, it is their customer focused response to that unit failing, several months later, that stands out. A replacement was sent out the sam... See more
Company replied
I bought a PPV fan. It was an excellent price and the technical support and customer service was top notch when helping me fault find and ship a replacement out to me the next day. The fan it’s had be... See more
Company replied
Great experience , usually use another retailer but with Efans quick response and help as our first choice was obsolete . we placed the order with no regrets. 400mm fan received , installed and will u... See more
Company replied
Company details
- #5 of 8 best companies in Ventilating Equipment Manufacturer
- #13 of 30 best companies in Equipment supplier
Written by the company
We are the online store for ventilation & heating equipment. Free UK delivery, free expert advice and great deals on the best range of fans, air terminals & heat recovery units.
Contact info
United Kingdom
- 0161 818 2050
- hello@efans.co.uk
- efans.co.uk
4.8
Excellent
340 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from eFans Direct
Great to hear everything arrived quickly and smoothly! We really appreciate your feedback and are always here if you need anything. :)
Best wishes,
Natalie
I think it's shocking how you charge…
I think it's shocking how you charge 25% of the cost of the item when you return it when it's not even come out of the box
8 August 2025
Unprompted review
Reply from eFans Direct
Hi Paul. Thanks for your review.
We’re really sorry to hear you were unhappy with the return process. We did email you to check if you’d like a replacement unit, as that would have allowed us to waive the stocking charge for your order.
We’d love the chance to put this right for you, so please do get in touch with us directly at hello@efans.co.uk
Best wishes,
Natalie
Reply from eFans Direct
Thanks for your review Dean! We’re so glad you’re happy with the fan, price, and speedy delivery.
Best wishes,
Natalie
Nice to deal with people who understand…
Nice to deal with people who understand the product and the requirements
19 August 2025
Unprompted review
Reply from eFans Direct
Thanks for your review Bruce! We’re really glad our team could support you with the right product and advice.
Best wishes,
Kerry
I've always found you very efficient…
I've always found you very efficient and provide what is asked for in a timely manner.
5 August 2025
Unprompted review
Reply from eFans Direct
Thanks so much for your kind words! It’s great to hear you’ve always had a smooth and timely experience with us.
Thanks,
Natalie
Good experience
Easy to order, paid for next day delivery which arrived on time as scheduled, overall good service and good product.
6 August 2025
Unprompted review
Reply from eFans Direct
Thanks for your review! We’re so glad the order process was easy, delivery arrived as expected, and you’re happy with the product.
Best wishes,
Natalie
Great experience
Great experience , usually use another retailer but with Efans quick response and help as our first choice was obsolete . we placed the order with no regrets. 400mm fan received , installed and will use again thanks
22 July 2025
Reply from eFans Direct
Thanks so much for your review Ian! We’re delighted we could help. It’s great to hear everything went smoothly as well.
Best wishes,
Nick
Reply from eFans Direct
Thanks for your review Daniel! We’re really pleased you had a great experience. 😊
Best wishes,
Natalie
Absolutely first rate level of service…
Absolutely first rate level of service and expertise. Geoff went completely 'above and beyond' in his efforts to get the complicated extraction system to work clearly he has years of experience in this field. An absolute pleasure to deal with. - thank you.
30 May 2025
Unprompted review
Called efans as my extractor fan failed…
Called efans as my extractor fan failed , superb knowledge and response got me a fan the next day , good price ,working better than the last one
Great company thankyou
20 May 2025
Unprompted review
Reply from eFans Direct
Thank you for such a wonderful review Ian! I’ll make sure Geoff sees your kind words — he’ll be happy with that one! 😊
Best wishes,
Natalie
Regular stockist
I have to change my MHV filters yearly and eFans stocks my make at a competitive price, so its a no brainer using this company. The ordering is easy and the filters arrived within two days.
29 April 2025
Excellent service
Excellent service
Wasn’t sure which part to order, sent them through the spec of my fan and they sent me a link with the parts in my basket. Thank you so much, great service.
30 April 2025
Great Service
eFans are a great company to use as they always deliver on time and great customer service.
3 April 2025
Reply from eFans Direct
Always a pleasure Milan! If we could rate our customers you'd get a 5 star too! 😊
Thanks
Natalie
Accurate information on a purchase item…
Accurate information on a purchase item and responsible delivery time
28 March 2025
Quick accurate competitive and…
Quick accurate competitive and delivered on time excellent
20 March 2025
Ordered through eFans Direct and the…
Ordered through eFans Direct and the process was straightforward. Delivery was quick, and installation went smoothly. The products I received seem fine, but it's too early to judge durability or the long-term results. Communication was helpful throughout, though there's room for improvement in overall service quality. Decent experience, but not extraordinary.
1 March 2025
Unprompted review
Reply from eFans Direct
Thanks for your honest review! We really appreciate your feedback and will take it on board as we continue to improve our service. We’re glad everything went smoothly with ordering and delivery, and we hope the products serve you well long-term.
Best wishes,
Natalie
Great service & responded timely to a…
Great service & responded timely to a query. Reasonable price also. Overall, very pleased.
4 March 2025
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