Customer service makes this experience 5 out of 5. Dealt with a lady called Natalie that went the extra mile finding out everything we needed with a ventilation system and kept her awesome attitude... See more
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Company details
- #5 of 8 best companies in Ventilating Equipment Manufacturer
- #13 of 30 best companies in Equipment supplier
Written by the company
We are the online store for ventilation & heating equipment. Free UK delivery, free expert advice and great deals on the best range of fans, air terminals & heat recovery units.
Contact info
United Kingdom
- 0161 818 2050
- hello@efans.co.uk
- efans.co.uk
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent product ranged with top customer service
I recently had an amazing experience with eFans.
Their website offers a fantastic range of products with plenty of options to choose from, making it easy to find exactly what I needed. The order was shipped incredibly fast, and my order arrived in perfect condition, two days after I placed it but that is not the reason for my review.
What really stood out and what made me write this review is their outstanding customer support. One of the fans I ordered stopped working (16 months after I placed the order), and they handled the situation with such professionalism and care. Their team was quick to respond, incredibly helpful, and resolved the issue without any hassle. It's rare to find a company that goes above and beyond like eFans does. I'll definitely be a returning customer and highly recommend them to anyone looking for quality products and exceptional service!
Great Product, well made and easy to install
Very easy to order through Apple Pay (literally one click!). Arrived next day via DPD. Fitted the unit in about 2-3 hours. Instructions very clear. Overall very happy with my purchase - now awaiting the results!!
Ordering was easy and deliver was quick
Ordering was easy and deliver was quick
Website easy to navigate
Website easy to navigate, prices very competitive. Delivery always on time, even though we are based on the Isle of Wight and this is an issue! Packaged very well to avoid damages.
Quick turnaround for a louver with a…
Quick turnaround for a louver with a detailed drawing
Knowledgeable people
Knowledgeable people, fast response to my many questions! Quality service throughout.....
Clear information and prompt delivery
It was easy to order exactly what I needed, with clear and accurate information given on the website. The delivery arrived promptly and had clearly been wrapped with care. It was exactly what I needed.
Vent-Axia Pozidry Pro
We purchased a Vent-Axia Pozidry Pro PIV from eFans as it was really competitively priced and because of the positive feedback from other happy customers. Our experience was faultless: PIV arrived promptly and safely, with delivery information well communicated. Unit was well packaged and easy to install, and works like a dream. Had it in situ for nearly a year and our mould problems have disappeared entirely.
Nice easy transaction online ordering…
Nice easy transaction online ordering was really easy and the fan was with me within a few days, well packed and installed very easily with instructions, I would highly recommend direct for quick simple transactions
Good team
Good team, great service to find the right fan for the requiered application.
Great, great service and product
Great product service was excellent after sales customer support also was
Great service
Great service. No fuss and good products. Would recommend eFans Direct.
Great experience friendly staff
Great experience friendly staff, very helpful
PIV.
Got piv from them it's been ages still running well plus what ever the price are of that piv I got it very cheap here
Seems like good product.
Seems like good product.
Next day delivery always super handy.
Comes pre-flexed which is handy.
Cant comment on longevity as only purchased yesterday and got installed today
Great customer service
Great customer service. Asked about the delivery slot and was given a date and time with tracking. The rep even followed up with updates for me.
Would definitely recommend eFans.
Needed a fan for the extraction system…
Needed a fan for the extraction system in my restaurant
It was an emergency because we had to close
Efans delivered our item the very next day
So happy with the service
When I told my wife I spent £800 on onlyfans she wasn’t happy until I explained
Order arrived very promptly and very…
Order arrived very promptly and very well packed.
Good quality product easy to install.
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