Honestly not too sure where all the weird reviews are coming from. Like many, I saw EFE Glasses advertised on social media, very cute frames. Searched around and only influencers marketing, but took a... See more
Company replied
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See what reviewers are saying
Unfortunately they don’t stand behind their products. I received a pair of glasses using a prescription I’ve used for five other pairs of glasses from other companies. I contacted the company to let t... See more
Company replied
BEWARE - DO NOT BUY FROM THIS SCAMMER DAVID SU - EFE Glasses!!! This business is a scam. They upsell a warranty that you cannot use. They do not cover return postage AND the return address received vi... See more
Company replied
Although overall my glasses are fantastic. However, I ordered photochromic lenses. The lenses sent to me do not shade under any circumstances. Ive reached out, and sent my invoice. I have not rec... See more
Company replied
Company details
Written by the company
EFE strives to provide the most affordable glasses & the best quality lenses along with professional customer service, providing the best value prescription glasses, sunglasses and reading glasses. With sophisticated manufacturing processes, our custom-made products can give you different lifestyles and lighten everyday life. EFE has its own assembly line to use state-of-the-art optical materials and the most up-to-date manufacturing processes. Our glasses are custom-made and come directly to your hand from our factory. We can overcome many capital constraints that a typical retail establishment cannot save, there are no indirect costs of middlemen or retailers, so shopping on our site is much cheaper than on typical retail stores.
Contact info
500 Livonia Ave, Brooklyn, 11207, NY, United States
- cs@efeglasses.com
- efeglasses.com
3.2
Average
155 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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They did a great job I'm very satisfied…
They did a great job I'm very satisfied and pleased with my eyeglasses they came right on time I really love my eyeglasses thanks 🙏
10 October 2023
Unprompted review
Reply from EFE Glasses
Thank you very much! Your feedback means the world to us.
Low quality product with bad costumer…
Low quality product with bad costumer services not willing to help with anything once they sold you their glasses.
12 September 2023
Unprompted review
Reply from EFE Glasses
I apologize that the glasses you received did not meet your expectations. While you mentioned that you didn't like the glasses, it's important for us to understand if there are any quality issues or other concerns that we can assist with. We value your satisfaction and want to ensure that we address your needs accordingly.
However, we note that we have not yet received any information about any problems or issues with the glasses from you. So, we kindly request you to share more details with us about what specifically went wrong with the glasses. This information would help us to identify and address the issue in an efficient manner.
We want to make sure that you are completely satisfied with your purchase, and we are committed to resolving any issues you may have. Please let us know your concerns, and we will do our best to make things right.
Thank you for your understanding, and we look forward to hearing back from you soon.
Love the Glasses
The pair of glasses I bought from the local ophthalmology center today is broken, so I took off this pair of glasses. EFE not only exceeded my expectations for their customer service, but they now consider me an eternal customer. I like my glasses and plan to buy more. My glasses arrived 10 days after purchase. This is approximately the same time it takes to receive them at my local ophthalmology center, but I have more options here and the price is moderate.
1 August 2023
Unprompted review
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