Eglobal Reviews 

Avoid at all costs.
It's pot luck of your purchase will be okay.
There is no such thing as a refund or return.
I bought a £1000 lens which was DOA.
They refused any kind of refund or return.
No comeback.
Not worth it.
Avoid. Avoid. Avoid.

I was sold a product which was already open on arrival, the security seal was broken. The products battery is faulty. Customer service is awful. No communication. Questions all go unanswered after every email. I am not being told i cant get a refund if the product is open and i will have to pay for it to be inspected for a fault.

Reasonable cheap price, good services from order procedure to Fast delivery (even Standard method.)

Let me just start by saying that this was my WORST online shopping experience ever, and I urge everyone else to come forward if you experience similar issues.

On the surface of things, this Hong Kong based online retailer is OK - competitive prices and good website. But if Good Customer Service is important to you - stay away from them like the plague.

I have bought from them a couple of times in the past, and received my products within 2 weeks of purchase.

This time however, the product had a flaw: The product's charger did not include the right plug, using the 2-Prong Chinese plug instead. I could use an adapter, but the problem was that the 2-Prong charger had its prongs jammed - they simply would not come out, and I broke my nails trying to pry them out.

I requested a Return and that's when the nightmare started. Firstly, their RMA procedure is technical and very confusing, requiring you to fill out forms and print lots of papers.

They also asked me to send a photo and a VIDEO of the problem - I didn't do this, and I fear this was a big mistake - later they used this against me.

Instead, I took one good photo to illustrate the problem and sent it off. It took a week to make it back to Hong Kong.

And then the long and arduous communication started - their customer service is ATROCIOUS, with nonsensical copy-and-paste answers, bad English and terribly long reply times.

A week later they inform me that nothing is wrong, the item is not faulty and to prove that they attach a photo of a plug with open prongs. It could have been any plug, or they could have used tools to open the prongs, but to them this was proof. And my reluctance to make a video came back to bite me here - it was my word against theirs, and they declared the item in "full working order".

And immediately they asked me to pay £40 to send the same faulty item back to me. I said no to that initially and asked for a Refund - they refused. I asked for a replacement item - they Refused. It went on for a few weeks, but in the end I realised they were determined to rip me off, and there was nothing I could do about it.

So, 5 months later, the same faulty item arrived at my door, with the same problem, with damaged and ripped packaging, without the UK plug adapter....

I would urge everyone to stay away from them, and buy safely from a reputable company, or pay a little extra and buy from a local retailer.

Bought a camera and noticed a group of dead pixels and 2 other individual ones. They agreed to return it. After an "inspection" in which they didn't look for the problem stated, they said it was fine. After more back and forth emails, they claimed they could not find the 2 individual dead pixels, only the group and they claim the group is only one dead pixel. If that were so, it wouldn't be visible to your eyes as soon as you turn on the camera.
They require 3 dead pixels for DOA.
An individual pixel measures .06mm
That means there are close to 500pixels per centimeter.
If you can see it, it's obviously a group.
They quickly lost 3000 dollars in fuji sales. Never shopping from them again. If you're looking for grey market camera equipment try e-infin.com. havent had a problem with them yet..

I implore all potential customers of eglobalcentral (UK, EU and US) to read the reviews before purchasing! The reviews do not lie – check out the number of 1-stars!! They have a consistently awful customer service which is an absolutely horrific experience. Once you have passed the purchase stage where you hand over the money, don’t expect any level of service and if you ever need to claim on their worthless warranty…give up!

We purchased a Bluetooth speaker for my brother’s birthday. It stopped working after just 7 months. For those who want the short version, we now have paid our money, have no speaker, eglobal central are refusing a manufactures warranty replacement OR a refund, so we have contacted our credit card company to pursue eglobal on our behalf (lucky we used a credit card company!)

For those who want the longer version, after it stopped working we were asked to make a video testing the speaker to prove it didn’t work. We were then asked to return the speaker (at our postage costs)…….4-5 weeks later after much chasing we were told the speaker was indeed faulty and would need to be repaired………a further 4-5 weeks later (again after much chasing) we were told it could not be repaired. We were offered a “re-conditioned” alternative model that was inferior. After searching the internet it was clear the reason they were offering this alternative model was because it had a major design flaw; it had reviews all over the web stating it did not work after relatively short periods, so eglobal we palming off their surplus junk stock to us. They also informed us there would be no additional warranty would be provided.

We declined the replacement given we were still within the 12 month manufacturer’s warranty, we asked for a replacement or a refund. I figured there is no reason why eglobal could not just get a replacement from the manufacturer so should not be a problem. This was also refused……. I ask myself why they did not do this ………and conclude it is highly likely the speaker we originally purchased was already a re-conditioned when we bought it (mis-sold!) and therefore the manufacturer’s warranty was void.

I genuinely suspect this company is buying up all defective stock, repairing it and then selling it on to consumers knowing these are sub-standard parts.

So now the company have refused to give us a refund or a replacement, even though fault is within the manufacturer’s warranty period. They have our money, we have no speaker, and have had months of aggravation. The customer service is all done by email and there is no way of contacting them by phone to express this dissatisfaction.

Despite this company having an .co.uk address, it is based in hong-kong therefore does not follow UK consumer protection laws. I notice that it also has .eu and .com addresses so this company is clearly global and I would be wary of assuming the honour consumer rights in these countries either.