If you are knocking this product, it’s obvious you are not practicing a complete skin care regimen. I am 88 years old and there are at least three things that I do every single day without fail…PROPE... See more
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These were ordered for myself &as part of Christmas present for one of my sister's.I received frequent updates as to their status in journey from country coming from till they arrived with me earlier... See more
Company replied
I'm still trying to get the purse I ordered in Dec. I I cancelled1st order then received an email it was being sent out again. Have not received yet. Wouldn't recommend ordering anything else
Company replied
Waited quite a while and heard nothing, I did eventually have an email advising me of imminent delivery. It was a relief when it came. Lovely bag but smaller than I was expecting.
Company replied
Company details
Written by the company
We redefine trends, design excellence and bring exceptional quality to satisfy the needs of every aspiring fashionista.
Contact info
The Broadway No. 54-62 Lockhart Road, Wanchai, 00000, Kowloon, Hong Kong
- contact@mail.egratbuy.com
- egratbuy.com
4.1
Great
214 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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This site is terrific
This site is terrific. The bag that I bought was exactly what I ordered. They let me know when my order was shipped and gave me a tracking number. I would recommend this site.
Thank you
5 November 2021
Men's Bifold Wallet
The men's bifold wallet I ordered WAS NOT the bifold wallet I received.
Am attempting to get the wallet I ordered and return the one I received.
14 October 2021
Reply from egratbuy.com
Dear THK. Thanks for your order on Egratbuy. We are sorry to hear that you still have not received the order yet.
We are sorry that the negligence of our team has caused you a lot of trouble, please contact us and offer us more details at contact@mail.egratbuy.com, we will give you a satisfactory answer, Thanks a lot.
Egratbuy Team
Folding tote
I ordered the folding tote bag and am very happy with the bag, especially the color. However, I find your video tutorial very misleading. I've watched it over a dozen times, also had someone else watch it, and folding the bag into the pouch is not as easy as shown. I finally got it after many tries and it took me 14 minutes to do it. I'm not sure I would have bought the bag if I had known how cumbersome the repacking is. Hope this helps.
13 October 2021
I received my purse today October 12 2021
I received my purse today
The packaging said it was purple
But it is beige
I only ordered it because it was a color. I like
I’m not happy with the color
12 October 2021
Reply from egratbuy.com
Dear Barb Macelwain. Thanks for your order on Egratbuy. We are sorry to hear that you still have not received the order yet.
We are sorry that the negligence of our team has caused you a lot of trouble, please contact us and offer us more details at contact@mail.egratbuy.com, we will give you a satisfactory answer, Thanks a lot.
Egratbuy Team
Long wait and still have not received…
Long wait and still have not received the item. Hard to write a review on something you don't have yet. Today is Oct 12. This item was ordered on 9/28/2021. Hard to review and rate an item I have not received yet.
12 October 2021
Reply from egratbuy.com
Dear Doris Brock, Thanks for your order on Egratbuy. We are sorry to hear that you still have not received the order yet.
We understand your concern about the delivery of your orders. Please log in to your Egratbuy Account and see your real-time order status.
Due to incomplete/insufficient information, and in order to safeguard your personal information, please contact us at contact@mail.egratbuy.com indicating the order number. And then we will start from there. Thanks a lot.
Egratbuy Team
I have not received my order yet
I have not received my order yet. I do see the tracking info. The shipping is not your fault. It's been a long time since I ordered, I will wait patiently for a while longer.
9 October 2021
Reply from egratbuy.com
Dear Edna Koger. Thanks for your order on Egratbuy. We are sorry to hear that you still have not received the order yet.
We understand your concern about the delivery of your orders. Please log in to your Egratbuy Account and see your real-time order status.
Due to incomplete/insufficient information, and in order to safeguard your personal information, please contact us at contact@mail.egratbuy.com indicating the order number. And then we will start from there. Thanks a lot.
Egratbuy Team
Goof product
8 October 2021
Received parcel quicker than expected
Received parcel quicker than expected, very happy
5 October 2021
I haven’t received the package yet
2 October 2021
Reply from egratbuy.com
Dear Gayle Bonner. Thanks for your order on Egratbuy. We are sorry to hear that you still have not received the order yet.
We understand your concern about the delivery of your orders. Please log in to your Egratbuy Account and see your real-time order status.
Due to incomplete/insufficient information, and in order to safeguard your personal information, please contact us at contact@mail.egratbuy.com indicating the order number. And then we will start from there. Thanks a lot.
Egratbuy Team
I have not received my product yet so I…
I have not received my product yet so I can not really give a honest opinion!!! Thank You
25 September 2021
Reply from egratbuy.com
Dear Mary Floyd. Thanks for your order on Egratbuy. We are sorry to hear that you still have not received the order yet.
We understand your concern about the delivery of your orders. Please log in to your Egratbuy Account and see your real-time order status.
Due to incomplete/insufficient information, and in order to safeguard your personal information, please contact us at contact@mail.egratbuy.com indicating the order number. And then we will start from there. Thanks a lot.
Egratbuy Team
Reply from egratbuy.com
Dear Kathy Jenkins. Thank you for choosing Egratbuy and we apologize for any inconvenience caused.
Usually, the package will be delivered on time based on the chose shipping method from the shipping date. Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected.
For any further assistance, please contact us and offer us more details at contact@mail.egratbuy.com. And then we will start from there. Thanks a lot.
Egratbuy Team
I keep getting requests to review and I…
I keep getting requests to review and I have not received product.
Thus 1 star review
23 September 2021
Reply from egratbuy.com
Dear Jack. Thanks for your order on Egratbuy. We are sorry to hear that you still have not received the order yet.
We understand your concern about the delivery of your orders. Please log in to your Egratbuy Account and see your real-time order status.
Due to incomplete/insufficient information, and in order to safeguard your personal information, please contact us at contact@mail.egratbuy.com indicating the order number. And then we will start from there. Thanks a lot.
Egratbuy Team
Wallet Order
Nowhere in your ad does it say the item is coming from China and it would take forever to get it. I placed this order on the 4th of Sept and at this writing, 9/22, cannot even track it because it has not even moved yet! Very Poor Customer Satisfaction!!
22 September 2021
Reply from egratbuy.com
Dear Larrie J. Ausman. Thanks for your order on Egratbuy. We are sorry to hear that you still have not received the order yet.
We understand your concern about the delivery of your orders. Please log in to your Egratbuy Account and see your real-time order status.
Due to incomplete/insufficient information, and in order to safeguard your personal information, please contact us at contact@mail.egratbuy.com indicating the order number. And then we will start from there. Thanks a lot.
Egratbuy Team
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