If you are knocking this product, it’s obvious you are not practicing a complete skin care regimen. I am 88 years old and there are at least three things that I do every single day without fail…PROPE... See more
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These were ordered for myself &as part of Christmas present for one of my sister's.I received frequent updates as to their status in journey from country coming from till they arrived with me earlier... See more
Company replied
I'm still trying to get the purse I ordered in Dec. I I cancelled1st order then received an email it was being sent out again. Have not received yet. Wouldn't recommend ordering anything else
Company replied
Waited quite a while and heard nothing, I did eventually have an email advising me of imminent delivery. It was a relief when it came. Lovely bag but smaller than I was expecting.
Company replied
Company details
Written by the company
We redefine trends, design excellence and bring exceptional quality to satisfy the needs of every aspiring fashionista.
Contact info
The Broadway No. 54-62 Lockhart Road, Wanchai, 00000, Kowloon, Hong Kong
- contact@mail.egratbuy.com
- egratbuy.com
4.1
Great
214 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still haven’t recover our bag
28 November 2023
Reply from egratbuy.com
Thank you for your message.
Your parcel is still in transit and you can track it through this link: https://t.17track.net/en#nums=NEXAU1012177623YQ
The tracking status will be updated when the shipment reaches a new destination.
There may be several days between scans if the shipment is going cross-country or moving between countries.
Hope my explanation is able to assist you. Please feel free to let us know if you have any further questions.
Reply from egratbuy.com
Thank you so much for your support!
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁
To long to get our package will not…
To long to get our package will not order from you again
17 November 2023
Reply from egratbuy.com
Dear customer,
Thanks for your order.
The period for order delivery is divided into two parts as our website shows:
Processing Time: 2-5 Business Days.
Express Shipping (DHL) Time: 6-8 Business Days.
Premium Shipping Time: 7-20 Business Days.
You can click this link for more information:
https://egratbuy.com/
Hope my explanation is able to assist you.
Please feel free to let us via contact@mail.egratbuy.com if you have any problems.
My experience is how your company…
My experience is how your company always address my problem with my first order giving me a discount for future purchases plus I love genuine leather handbags satchel is my favorite
20 November 2023
Reply from egratbuy.com
Thank you so much for your trust and support!It is our honor to provide good products and service for you.
Wish you a happy life!Regards.
Reply from egratbuy.com
Hello, we're so sorry for any unpleasant experience.
Please contact us via Facebook messengers or Email address contact@mail.egratbuy.com we will try our best to follow up with your order issues and solve the problems accordingly.
Sorry for any inconvenience caused.
Thanks for your understanding.
Reply from egratbuy.com
Dear customer,Thank you so much for your trust and support. It is our honor to provide good products and service for you.
Wish you a great day.Regards!
Good communication at every step
Messages to indicate processing and delivery. We'll packed.
9 October 2023
Reply from egratbuy.com
Dear customer,Thank you so much for your trust and support. It is our honor to provide good products and service for you.
Wish you a great day.Regards!
small leather purse
very quick delivery beautiful leather purse lovely colours. well worth the price
10 October 2023
Reply from egratbuy.com
Dear customer,Thank you so much for your trust and support. It is our honor to provide good products and service for you.
Wish you a great day.Regards!
Excellent Service
Great purchase love my new bag. Very helpful when I asked about delivery. I would buy from this site again
3 October 2023
Reply from egratbuy.com
Dear customer,Thank you so much for your trust and support. It is our honor to provide good products and service for you.
Wish you a great day.Regards!
Reply from egratbuy.com
Dear customer,Thank you so much for your trust and support. It is our honor to provide good products and service for you.
Wish you a great day.Regards!
THE PEOPLES SHOP
I would always get what I was buying. Also I like your bags and I would always come here first. Judy.
8 October 2023
Reply from egratbuy.com
Dear customer,Thank you so much for your trust and support. It is our honor to provide good products and service for you.
Wish you a great day.Regards!
Very excellent service
Very excellent service. The products I bought came in perfect condition. And there is tracking so I know where my product are. And when it arrived. I would recommend to my friends. Thank you!
25 September 2023
Reply from egratbuy.com
Dear customer,Thank you so much for your trust and support. It is our honor to provide good products and service for you.
Wish you a great day.Regards!
Reply from egratbuy.com
Hello, we're so sorry for any unpleasant experience.
Please contact us via Facebook messengers or Email address contact@mail.egratbuy.com we will try our best to follow up with your order issues and solve the problems accordingly.
Sorry for any inconvenience caused.
Thanks for your understanding.
The price was great and the service was…
The price was great and the service was excellent. I received the wallet very quickly.
4 September 2023
Reply from egratbuy.com
Dear customer,Thank you so much for your trust and support. It is our honor to provide good products and service for you.
Wish you a great day.Regards!
I did not get my order!!
29 August 2023
Reply from egratbuy.com
Hello.So sorry for the waiting.The tracking information shows that your order has been delivered https://t.17track.net/en#nums=YT2324221272007310 We will send an email to you for the issue.Please kindly check it.Thank you for your support.
Reply from egratbuy.com
Thank you so much for your trust and support.It is our honor to provide good products and service for you.
Wish you a great day.
You did not confirm my purchase at time…
You did not confirm my purchase at time of order .. one week later.. I almost called my bank to cancel payment
3 September 2023
Reply from egratbuy.com
Dear customer,
Sorry for this complaint.We have sent the order confirmation to you via message after the payment was completed.Have you received it?Please reply our message for more information or solutons for your order.Thank you so much and waiting for your reply,Best regards!
The purse is smaller than it looks and…
The purse is smaller than it looks and it seems like there is a default. One side sticks out and the other doesn't. I feel it was put together incorrectly. Very disappointed.
29 July 2023
Reply from egratbuy.com
Hello, we're so sorry for any unpleasant experience.
Please contact us via Facebook messengers or Email address contact@mail.egratbuy.com we will try our best to follow up with your order issues and solve the problems accordingly.
Sorry for any inconvenience caused.
Thanks for your understanding.
The product seems like what I’d…
The product seems like what I’d advertised with a little bend at the base of it but delivered in a timely manner
30 July 2023
Reply from egratbuy.com
Hello.Thank you for your feedback.We will improve in the future.Wish you have happy life.
Reply from egratbuy.com
Thank you so much for your trust and support.It is our honor to provide good products and service for you.
Wish you a great day.
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