Egyptair Reviews 

Avoid at all costs.

We have lost all our luggage, arrived more than 10 hours late on both the way out and the way back.

We have called, emailed, posted on facebook, used messenger but NOT ONE PERSON HAS REPLIED TO US to even say that they are looking into the situation.

It’s been a year since my wife submitted a claim for damaged baggage (suitcase) and Egyptair gave us a runaround and went quiet. We have followed up and not received any feedback. Really disappointing customer service and lack of accountability.

Rude staff, delayed flights, downgraded even tho we paid for business class seats, when we boarded, there were empty seats in business. Infuriating service. Seems like on every flight we took with Egypt Air, they had their engineers or staff in business class. Not sure why as the seats didn’t work… bathrooms were never cleaned. Check the safety history. How are they still operating?! Avoid. Egypt was great but this left a sour taste. Don’t fly with them.

Just after take off cabin crew told everyone to put the window screens down without any explanation, leaving the plane in darkness. Early on, the sink in one toilet was not draining and despite alerting a crew member he seemed indifferent to the issue.
Many passengers had water taken away at the final security check in Luxor and cabin crew on the flight seemingly had no concerns about distributing water on the flight until over 2 1/2 hours in, when they presumably realised that all the attendant calls were for a drink. The cabin was very warm. They did not even ask what the calls were for but brought cups of water out regardless. This was shortly followed by bottles of water, then the offer of a can or juice. No chance of both. Not even the opportunity to buy additional drinks. Shortly after, lunch was served, over 3 hours into the flight. And then tea or coffee, so 3 drinks in 30 mins.
Having sat behind the curtains chatting for nearly 3 hours it wouldn't have been unreasonable for them to actually know how many meals they needed, but they kept sending back for additional trays. Passenger service was clearly not a priority. We were in the middle section so the last to be served. My meal came without a lid on the dessert and no choice. My friend had to wait without an apology and hers came with things missing. Not actually sure why mayonnaise was included with a coleslaw starter. Additionally no litter was cleared, they just said to leave it in the netting pocket, presumably for the cleaning crew to clear up. They cleared the meal and then retreated behind the curtains again.
This is undoubtedly the worst flight I have ever been on. I thought the flight out was bad due to the equal lack of attention paid by cabin crew but staff excelled themselves today with their inertia and lack of customer service. Perhaps their cabin "crew" should be renamed cabin "happy to do nothing all flight".
If I was ever forced to fly Egyptair again, they would have to pay me.

Worse flying experience.
Delays from Manchester.
Delays from Cairo.
Luggage lost.
Luggage damaged.
Sorry to say but I would not recommend Egypt air at all.

Flew MAN-CAI-JNB and return in 2025 and I will never fly Egyptair again. All flights were delayed, either waiting at the gate or sat on the plane for over an hour with no explanation or apologies, causing a panicked dash around the awful, chaotic Cairo Airport. We had last minute plane swaps on 2 of 4 flights rendering our paid for advance seat reservations useless. Staff were rude at worst, indifferent at best. When the toilet came off the wall on the A330 from JNB, one member of staff just shrugged and ignored us. The food is inedible, legroom on the Dreamliner is terrible, technology is slow and outdated and the onboard WiFi never works. The whole experience was one of frustration and unnecessary stress.
Do not be tempted by the competitive prices or convenient connections (which are an illusion) and avoid this airline at all costs, it is a sorry insult to the wonderful country of Egypt.

flight Brussels-Cairo-Tokyo.

On the flight Brussels-Cairo
The first plane was dirty, there were crumbles in the pockets for the magazines inside the seats.
and I hade a mouth ulcer because of the food and the seasoning of the salad in the flight Brussels-Cairo.

The control took more than a hour in Cairo, the process was super slow.
The security employees were on their phone during the control...
The smoking area in the airport was just next to my boarding gate, the door was open, it stunk tobacco.
There should be an automatic closing system for the door and a seal, a fan for the smoke inside.

On the flight to Tokyo MS964
The foldable tray on my seat to put the dinner was dirty. I had to clean it by myself.

The staff was nice during the flights though.
The second plane arrived earlier than scheduled in Tokyo, the first plane was about 20 minutes late in Cairo.

Rubbish airline. Nothing works properly—seats are broken, TVs don’t work, and the shelves for placing food are broken as well. The cabin is dirty. The staff are no better than the airline itself. You can ask them anything; they will listen, but all you get in return are disappointed faces, as if they are being forced to do their jobs.

Worst airline in existence. Would not recommend even if I was paid to. They sat us on a wrong seat from Cairo to Lagos. We paid for seat 26A and 26B. They shifted our seat to 48 E and 48 F all the way to the back, with no explanation. We paid extra for the original seats that were booked. Even when seeking resolution for the seat rearrangement we were met with hostility from the staff. Will never book with this airline again.

I had a very unpleasant experience with Egypt Air’s ground staff at Mumbai Airport. I was charged for 5 kg of excess baggage, even though I only had 1 kg. To make matters worse, the staff weighed all my personal items, including my tab,my wallet and purse including my phone, which is completely inappropriate.
What shocked me the most was their attitude – the staff were extremely rude, unprofessional, and not at all polite. I have traveled frequently, and I have never been treated this way.
It’s disappointing to see such behavior from a reputed airline. I hope Egypt Air addresses this issue and trains their staff to treat passengers respectfully.

I recently travelled round-trip on Egypt air from Washington, DC to Lagos, Nigeria. Here are the pros and cons:
Pros- Flight from Washington to Cairo was better. The crew was courteous and the flight had many empty seats so passengers spread out. There was delay in taking off but, once aboard, it was a pretty smooth flight.
Cons-Arrived in Cairo with a layover of less than 3 hours. Received an email that my connecting flight had been changed to an additional 6 hours. The airline offered to put us up in a hotel however, the process took another 3 hrs. By the time we got a shuttle to take us to the hotel, another hour had passed.
At the hotel, we got brunch and after another 2 hrs, we we're finally given rooms. By this time it was getting close to the time whe had to be back at the airport. The hotel (Novotel) staff were helpful.
We received another email that our flight had been moved for an additional 2 hours which meant that at this point our layover was almost 12 hours.
Got to the airport and the security check was at the boarding gate and that took an additional 2 hours.
The flight to Lagos was bumpy(though not anyone's fault) and the crew (all men) were so unprofessional and rude. It was a far cry from the crew on our flight from Washington. It was as if they treated the passengers differently beacuse of the destination. One of the crew members threw headphones at us instead of handing them over. Some seats had blankets and pillows and when we asked , no one came to give us. I had to go and get them myself.
When we landed, the pilot yelled at passengers who got up while the plane was taxiing.

When the pilot said he hope that we would fly Egypt air again, there was a resounding "Never Again!"
On my return, at the airport, I was charged 200 USD for an extra baggage fee. They insisted on cash in a country that has a local currency. I made sure I was given a receipt.

The plane that was to take us from Lagos to Cairo landed while we at the boarding gate. Needless to say, a 2:45 pm flight did not take off till after 4pm.
The crew on the flight to Cairo and Washington were better this time around probably because it was a U.S bound flight.
While Egypt Air is cheaper that other international carriers, the delays, unprofessionalism and poor service makes it not worth it. I'd rather pay more for a better experience and I will.

P.S-Some of the staff at the Cairo Airport were also unprofessional and rude. I am still experiencing trauma from the whole experience. I wish I could give 0 stars.

This is the Worst company you can fly with..
All the time is delay
This time dely more than one and half hour..
No place to keep the hand luggage..
And the crow don't care about it
They ask to keep big bags under our seat and no area for us to seat..
This will be the last time I fly with
I advice everyone who care about hospitality, service and time
Not to use this..

Help needed: Lost iPad on MS785 (Jan 5) - Seat 25K
Review: "I left my iPad in seat 25K on flight MS785 yesterday. The plane (SU-GFR) returned to Cairo immediately after. I have filed official reports (Ticket 0772450882230), but time is critical as the device is currently in Cairo. I hope the EGYPTAIR ground team at Terminal 3 can assist in locating this valuable personal item from the cabin sweep."

I received 17 euro for a suitcase worth 100 euro that they broke throwing it in the hold in Cairo airport.

Delays are commonplace. Still waiting for bags as transited from one Egyptair flight to another yet bags missing. I have a 6 hour return drive to collect bags from airport when they do arrive, as they won't deliver to my home. Suggest you avoid. At airport hotel the flight board was showing 90% of their flights delayed so its endemic.

Genuinely the WORST airline I have EVER traveled in (and i have traveled through MANY). I have NEVER had a single slight from Egyptair leave on time. And I don't mean 30 minutes or even a 1 hour delay - I mean 6 or 7 HOURS of delays. Their airport is horrible, their service is horrible, the people are rude as heck, a lot of the entertainment systems don't work. I obviously will never fly again, but I'm making it a mission to put out reviews everywhere because this airline needs to either shut the hell down, or improve SIGNIFICANTLY.

Unfortunately i cant select ‘zero’ stars. If you want significant, unexpected, last minute delays, rude staff and poor aircraft - then Egypt Air is a good choice.

Horrible airline never take them, filthy planes, always delays and unprofessional disorganized staff

Air Egypt is by far the worst airline I have ever flown with. The customer service is absolutely non-existent, and staff members are extremely rude. There is no sense of hospitality whatsoever. The aircraft are filthy, the toilets are disgusting, and the food options are essentially “take whatever you’re given,” with no choice at all.

Even more concerning, the cabin crew did not carry out the standard safety demonstration, which is completely unacceptable and raises serious safety concerns.

Worst of all are the delays — ranging from 3 to 5 hours — which is shocking and unacceptable for any airline. I genuinely don’t understand how this airline is still operating.

I will never fly with Air Egypt again and strongly advise others to avoid it. Save yourself the stress and hassle — it simply isn’t worth it.

Very poor experience on an international flight with EgyptAir.
Baggage handling and boarding were completely disorganized, with no proper queue management.
The flight was delayed for about one hour while passengers were already seated on the aircraft, with no clear explanation or proper apology.
The aircraft itself was dirty and poorly cleaned, which is unacceptable for an international flight.
Overall, the experience does not reflect the official ratings promoted by the airline. Significant improvements are needed in service quality, cleanliness, and passenger management