Eightcap customer care is excellent! Many thanks to Vencislav that helped me to withdraw my funds. Only suggestion (for eightcap website) is to put a 2FA for a better protection. I don’t feel safe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
⭐️⭐️⭐️⭐️ “I’ve had a good experience using 8cap for CFD trading. The platform is stable and execution has been consistent. I haven’t been able to fully integrate it with TradingView yet, but o... See more
Company replied
GOOD & FAST SERVICE MAKE US BECAME A LOYALTY OF CUSTOMER WILL LONG STAY, LONGEST USING WHICH COMPNY "B" THAT WE SATISFIED.
Company replied
Hello, I'm a new client with Eightcap, having joined three days ago. The registration process was very smooth and detailed, providing all the information I needed. They seem trustworthy, and I made a... See more
Company replied
Company details
- Finance broker
- Currency exchange service
- Financial Institution
- Gold and silver trading company
- Stock broker
Written by the company
Eightcap is an award-winning regulated broker which specialises in providing online Forex and CFD trading solutions to clients worldwide via the popular MetaTrader and TradingView platforms.
Contact info
The Rialto, South Tower Level 35, 525 Collins Street, VIC 3000, Melbourne, Australia
- 0383734800
- customerservice@eightcap.com
- eightcap.com
4.1
Great
4K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I feel good and confident.
17 March 2026
Reply from Eightcap
Thanks, Amaras! Great to hear you’re having a positive experience with us.
Safety-rules top
I didn´t trade with 8cap but sent money and could take it out soon - and for safety reasons they asked double to confirm my withdrawal - so very good ;-)
17 March 2026
Unprompted review
Reply from Eightcap
Dear Armin,
We’re thrilled to hear you’re enjoying our diligent security measures. We’re always working to deliver a smooth and reliable experience, so it means a lot to know it’s been helpful for you. Thanks for being part of Eightcap!
All the best,
The Eightcap team
All questions answered
Vencislav answered all my questions and I got all the info I needed to modify my accounts.
17 March 2026
Unprompted review
Reply from Eightcap
Thanks! We're delighted to hear that Vencislav offered great service.
Reply from Eightcap
Thanks so much for your kind words, MdK! We’re glad you’re enjoying your experience with Eightcap.
Eightcap is one of the best trading…
Eightcap is one of the best trading platforms. Mr Daniel M client support has been great customer service
Thank you
13 March 2026
Unprompted review
Reply from Eightcap
Appreciate your review, MLMG! We're delighted to hear that Daniel offered great service.
I don't what happened with the withdraw…
I don't know what happened with the withdraw but I can't withdraw my money but its easy to deposit and I have been trying to contact the customer nobody answer my mail I just start with 8cap and its look a scam!!!!!!!!
14 March 2026
Unprompted review
Reply from Eightcap
Dear Herby,
Thank you for your feedback. We’re sorry to hear about your experience. Our team has reached out to you directly to continue assisting with your case. Thank you for your patience.
Warm regards,
The Eightcap team
Excellent costumer service!!
12 March 2026
Reply from Eightcap
Really appreciate the review, Diana! We’re here if you ever need support.
Eightcap has been wonderfully helpful…
Eightcap has been wonderfully helpful in assisting me to set up my live account, walking me step by step swiftly and professionally. Thank you
13 March 2026
Unprompted review
Reply from Eightcap
Dear RJ,
We really appreciate your kind review! It’s great to know you’re having a positive experience with us. Should you need any assistance moving forward, our team is only a message away.
Warm regards,
The Eightcap team
Partner Commissions
I have been a partner with the broker for more than four years and I have referred more than 400 plus clients for the company all in good faith and I have never done anything to break the trust with the broker however recently they closed my account and withheld my balance of 1200 USD. I did not do anything to deserve this as i have no control over what the clients do with their trading as i do not know nor interact with the referred clients directly. I have tried to resolve the issue but to no avail. I even told the team to pay my remaining balance and close the account completely but nothing.
2 March 2026
Unprompted review
Reply from Eightcap
Dear Boss Entereptreneur,
Thank you for your review. We haven’t been able to locate any related account or support ticket. If you can provide more details via our support email, global@eightcap.com - we’d be happy to look into this further.
All the best,
The Eightcap team
Fast approved
12 March 2026
Reply from Eightcap
Dear Papon,
Thank you for your 5-star rating. We are pleased to hear that our expedited approval process met your expectations. We hope you have a smooth and seamless experience using our service. Please let us know if we can assist you further.
Warm Regards,
Eightcap Team
Reply from Eightcap
Thanks so much for your kind words, Juan! We’re glad you’re enjoying your experience with Eightcap.
Reply from Eightcap
Thanks, DW! We’re glad Emily could assist you and provide a great experience. Reach out whenever you have any questions or concerns!
Reply from Eightcap
Dear Andy,
Thank you for your review! We’re happy to hear you’ve had a positive experience overall and we appreciate your feedback. If we can support you further, please feel free to get in touch.
All the best,
The Eightcap team
Reply from Eightcap
Thanks, Dimitar! Great to know our support team made a positive impact.
Reply from Eightcap
Thanks, Kristopher! We love hearing from our clients.
Recomamded for sure
10 March 2026
Unprompted review
Reply from Eightcap
Thanks so much for your kind words, Robert! We’re glad you’re enjoying your experience with Eightcap.
Massive Scale, Glacial Payouts: The 8-Hour Waiting Game
Nice try with the generic 'we don't know you' script, but let’s be real—this is just a blatant attempt to cover up and save face in front of other potential customers.
I have a paper trail of emails where I explicitly stated I would be leaving an honest review regarding your payment delays. To pretend you have no record of our interaction now is honestly insulting. Instead of trying to look good for the public, you should focus on fixing the actual issues I’ve been emailing you about. You know exactly who I am and exactly what the problem is.
10 March 2026
Unprompted review
Reply from Eightcap
Dear SB Mash,
Thank you for your honest review. We’re sorry you’ve had to follow up multiple times and have only received generic updates. You deserve clear information and realistic timeframes, especially when it comes to your funds.
When withdrawals are submitted outside of support and office hours, sometimes delays can occur. We always process client requests as soon as we can, as we understand how important smooth and reliable service is.
Please contact us at global@eightcap.com whenever you have any questions or concerns so we can assist.
All the best,
The Eightcap team
Demo account
I escalated my account to be verified ASAP cos I wanted to set up demo on tradelocker .
I got verified but was not given a demo account.
Stil waiting on that now. Prior to this i was told south Africans cant use eughtcap but chat gpt verified we can. N i went through another agent n they assisted me. Its too many delays on opening account
9 March 2026
Reply from Eightcap
Dear Joelene,
We appreciate you sharing this. We’re sorry for any frustration caused. Our team is already in contact with you and will continue to support you until the matter is resolved.
All the best,
The Eightcap team
Good and maybe casino
19 February 2026
Reply from Eightcap
Dear Juan Carlos,
Thank you for letting us know about this. We’d like to help make things right. If you reach out to us at global@eightcap.com, we’ll be able to provide direct support.
Warm regards,
The Eightcap team
The get money for a withdraw
The get money for a withdraw, many problems for return your money, hi9gh slippage, not communications, AVOID, THAT SCAM BROKER
9 March 2026
Unprompted review
Reply from Eightcap
Dear Cristóbal,
Thanks for bringing this to our attention. We couldn’t find any matching records in our system. Please email us with more information so we can assist you.
Warm regards,
The Eightcap team
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